Hospitality Mavericks Podcast Show

Paul McCarthy is the CEO and Founder of Snapfix, which is the simplest Facilities and Maintenance Platform in the world. Paul’s background is in software development, and in parallel he has always been involved in managing buildings as part of a family business – both residential and commercial buildings. Tune in to this episode as we explore how Snapfix can assist the operations team in gaining greater visibility and completing tasks more quickly and effectively. We also touch on keeping technology features simple, the power of communicating through a universal language, making space for mistakes, and celebrating the unsung heroes of hospitality: housekeeping teams. Links:Snapfix: https://snapfix.com/‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090  Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

There are only two kinds of companies: the one that has been hacked… and the one that hasn’t yet. To find out how to keep your hospitality business secure, tune in to this episode as we are joined by Mathieu Gorge, CEO and founder of VigiTrust. The award-winning provider of Integrated Risk Management (IRM) SaaS solutions helps companies around the world in the hospitality, retail, transportation, higher education, government, healthcare, and eCommerce industries.This is a fascinating episode as it affects us all. We take a deep dive into what cyber security is – and why it is important for the C-suite to be heavily involved in this and what the impact can be if you get hacked. We also delve into Mathieu’s Five Pillars of Security framework, what to train your staff, and what to be aware of when collecting sensitive data.Links:‘The Cyber Elephant In The Boardroom’ by Mathieu Gorge: https://www.amazon.co.uk/dp/1950863417VigiTrust: https://vigitrust.com/ Mathieu Gorge’s website: https://mathieugorge.com/ Mathieu Gorge’s LinkedIn: https://ie.linkedin.com/in/mgorge  Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Myles Downey is an authority on Performance Coaching and Leadership. He was the founder of The School of Coaching, for many years, a much-respected provider of coach training and executive coaching in the UK and Europe. Myles is the author of ‘Effective Modern Coaching’, ‘Effective Coaching’ and ‘Enabling Genius – a mindset for success in the 21st Century.I truly enjoyed this reflective conversation as we explored tapping into your own leadership style. Tune in to this episode as we discuss redefining what we mean by ‘authority’, what it means to trust yourself, what we can learn from Myles’ own coaching style and some great books that have had a huge influence on his success.  Links:‘Effective Modern Coaching’ by Myles Downey: https://www.amazon.co.uk/dp/190779476X‘Effective Coaching’ by Myles Downey: https://www.amazon.co.uk/Effective-Modern-Coaching-Myles-Downey/dp/190779476X/ ‘Enabling Genius – a mindset for success in the 21st Century’ by Myles Downey: https://www.amazon.co.uk/dp/1910649538 ‘Inner Game of Tennis’ by Timothy Gallwey: https://www.amazon.co.uk/dp/1447288505/‘The Obstacle Is The Way’ by Ryan Holiday: https://www.amazon.co.uk/dp/1781251495/ ‘Mindset’ by Dr Carol Dweck: https://www.amazon.co.uk/dp/147213995X/ Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Profit Hound was founded by Simon Elliott in 2020 to help food businesses become more profitable. From being the only boy in Home Economics at 13, to his career in food profit consultancy for 25 years – and then launching Profit Hound – Simon has achieved a lot along his journey. Tune in to this episode as Simon shares some practical tips on how you can boost profitability – from upselling, simple menu changes and keeping consistent. He also shares some common myths about cutting costs, as well as the major challenges hospitality is facing right now, and what to consider for Q1 2023.Links:Simon’s LinkedIn: https://uk.linkedin.com/in/simon-elliott-profithound Profit Hound: https://www.profithound.co.uk/Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Whether you are a global organization or a small independent, we all need an Employer Brand that reflects the business authentically. Bryan Adams is the CEO and founder of Ph.Creative, a global employer branding agency, working with clients like Continental, Apple and Nike. Bryan is also co-author of two books, ‘Getting Goosebumps’ and ‘Give & Get Employer Branding’. In this conversation, Bryan and I discuss how to make your brand stand out, shape your reputation, and bring clarity to your proposition as an employer. We also discuss the power of communicating challenges and adversity, considering your company's ‘citizenship’, and having a strong, simple employee value proposition.Links:‘Getting Goosebumps’ by Bryan Adams and Dave Hazlehurst: https://www.amazon.co.uk/dp/0993022154‘Give & Get Employer Branding’ by Bryan Adams and Charlotte Marshall: https://www.amazon.co.uk/gp/product/B084ZCJWTJ/ Ph.Creative: https://www.ph-creative.com/‘Peak’ by Chip Conley: https://www.amazon.co.uk/dp/0787988618 ‘Black Box Thinking’ by Matthew Syed: https://www.amazon.co.uk/dp/1473613779 ‘A Ride of a Lifetime’ by Bob IgerHospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Loreca is a startup that helps hotels rank higher on travel search engines using an algorithm that today’s guest, Bart-Jan Leyts, had designed – and boosting the revenue of a hotel or Bed and Breakfast by approximately 24%. I had to invite Bart-Jan on to the show to learn more about this platform, and explore the overall bigger picture of tech in the hospitality industry.It was fascinating to hear what Bart-Jan has learnt from working closely with both big and small operators. In this conversation, we reflect on the impact of inflation, flexible pricing models, analysing your company’s data, and some sound advice for young business founders. Links:Loreca: https://loreca.be/ Connect with Bart-Jan Leyts on LinkedIn: https://be.linkedin.com/in/bart-jan-leyts-b427151b1 Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

You don’t need Kim Kardashian or Joe Wicks to promote your business – but micro-level independent influencers who resonate with your audience. Nibble was launched in 2021 to make influencer marketing simple and quick for restaurants and influencers. The platform connects brands with the right local influencers to get more customers through the door. Today we’re joined by co-founder Michael Radley to discuss why all hospitality brands need to leverage this marketing channel – and where to get started. Tune in to this conversation as we explore having a list of blunders, why business owners need to keep Instagram and TikTok front of mind, how to market niche products and some of the common obstacles and misconceptions that stop brands from working with influencers. Links:Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/  Yorkshire Burrito: https://www.yorkshireburrito.com/ Humble Crumble: https://www.humble-crumble.com/  JoliaApp: https://joliapp.com/Nibble on Instagram: https://www.instagram.com/nibbleapp/ Nibble on TikTok: https://www.tiktok.com/@nibbleappConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today I am joined by a fellow Scandinavian, Annica Wainwright, to talk about her business 2Forks, and how she has been able to elevate her business and brand through copywriting. 2Forks offers copywriting, content strategy and consultancy services. They help restaurants and brands connect with consumers through engaging food and drink content. It was great speaking with Annica in person in the Brighton studio. In this episode, Annica talks about the core principles of persuasion, how she trains people to write their own copy, collaborating with clients, her ‘magic two-question survey’, and what developments in tech she’s excited to see. Links‘Influence: Science and Practice’ by Robert Cialdini: https://www.amazon.co.uk/dp/0205609996The Food Marketing Club: https://www.facebook.com/groups/foodmarketingclub/ 2Forks: https://www.2forks.co.uk/ Annica’s LinkedIn: https://www.linkedin.com/in/annicawainwright/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality hereThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Join the second part of my conversation with Bo Burlingham – the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large.In this part of the interview, Bo continues to share his research process for writing ‘Small Giants’. We also talk about having a business ‘mojo’ or ‘magnetism’, how we can apply his timeless knowledge to the current world, making space for innovation, and why he is researching more into  ‘evergreen’ businesses.Links:Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ The Small Giants Community: https://smallgiants.org/ The Small Giants Leadership Academy: https://smallgiants.org/leadership-academy/ ‘Small Giants’ by Bo Burlingham: https://www.amazon.com/gp/product/B010N18JVC ‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 ‘Finishing Big’ by Bo Burlingham: https://www.amazon.com/gp/product/B00FZCJQVC/ Union Square Hospitality Group: https://www.ushg.com/‘Setting the Table’ by Danny Meyer: https://www.amazon.com/dp/0060742763Zingerman’s: https://www.zingermans.com/The Coolest Small Company in America | Inc.com: https://www.inc.com/magazine/20030101/25036.html‘Great By Choice’ by Jim Collins: https://www.amazon.com/dp/0062120999Clayton Christensen: https://claytonchristensen.com/‘BE 2.0’ by Jim Collins and William Lazier: https://www.amazon.com/dp/0399564233/#180 The Six Tenets of Agile Hospitality: https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/#181 Bo Burlingham, Author of Small Giants – PART ONE: https://www.hospitalitymavericks.com/181-bo-burlingham-co-author-on-the-great-game-of-business-part-one/ Hospitality and The Infinite Game #007: Small Giants: https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality hereThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Bo Burlingham’s work has had a huge impact on my work at Hospitality Mavericks. He is the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large.It’s a great honour to have Bo on the show. This interview will be shared with you in two parts – join me in part one as we delve into his early days of writing, working with Jack Stack’s revolutionary system of Open-Book Management, what inspired Bo to write ‘The Great Game of Business’, and so much more.Links:Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ ‘Small Giants’ by Bo Burlingham: https://www.amazon.com/gp/product/B010N18JVC ‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 ‘Finishing Big’ by Bo Burlingham: https://www.amazon.com/gp/product/B00FZCJQVC/ Union Square Hospitality Group: https://www.ushg.com/‘Setting the Table’ by Danny Meyer: https://www.amazon.com/dp/0060742763Zingerman’s: https://www.zingermans.com/The Coolest Small Company in America | Inc.com: https://www.inc.com/magazine/20030101/25036.html#180 The Six Tenets of Agile Hospitality: https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/Hospitality and The Infinite Game #007: Small Giants: https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality hereThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy