Scaling Up Business with Bill Gallagher

Miscommunication happens all the time in the workplace. Are you just saying things in a complex way? Are people just interpreting your “clear language” in a strange way? There’s a lot of factors to unpack on why miscommunication happens, and this week’s guest has some insight on how to reduce it. Debra Roberts, LCSW, is a Conversation Expert and the Creator of the Relationship Protocol. She helps business people navigate the important conversations in their lives by teaching the “how-to” on communicating effectively. Debra is also an award-winning author and has been featured on multiple media platforms, including The New York Times. Communication shapes our relationships and it influences the quality of our life. Unfortunately, we don’t learn how to communicate effectively at home or school. This is something we have to take conscious part in developing, and it’s not always clear cut on how to do so, especially when it comes to having the tough conversations. One of the ways you can build a deeper connection with others is through your commitment. You have to have both feet in and be willing to serve beyond your needs or interests. When you make that commitment, people respond well to that and will feel more secure with you. Take a step back and think about how you can communicate your commitment to your team. If you can give people clear language on how you are committed to helping them, it changes the entire trajectory of your organization. Don’t assume people know what you’re thinking. Show up, use your words, and tell people they matter.   Interview Links: Sponsored by: Bit.ly/clariontech Therelationshipprotocol.com Debra on LinkedIn   Resources: Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube   Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.   Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies.   We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits).  

This week’s topic covers how to have a more resilient mindset when you’re focused on building your own company. Headspace is almost everything when you’re dealing with a lot of moving pieces, unforeseen stressors, and disruption. Today’s guest has some answers on how you can handle the unknown and certainty with ease. John Swanson is the CEO of Wendell, a coaching company that focuses on the areas of Mindset and Health. He was the former CEO of Granite Games, Fast Factory Fitness, and Factory Forge. He is also an avid professional athlete who is passionate about shortening business leaders’ to-do lists and turning them into clear action steps that move the needle. When you fail, that’s when you really learn. As a professional athlete, John has had his fair share of failures and when he retired, he found a new path that led him to help other athletes with their nutrition, sports performance, and mindset. A lot of times, life will not meet your expectations. How do you manage the disappointment in your life? Do you sit and wallow, do you start to dig yourself out of it, or do you give up completely? Sports are even more ruthless when it comes to winners and losers. Technically, there can only be one. Everyone else is seen as a failure otherwise. When you’re on a “losing team,” you have to be extremely proactive in finding the small victories that help you keep going. If you can’t find these small wins in the bigger picture of life, it becomes incredibly hard to push through.   Interview Links: Sponsored by: Bit.ly/clariontech Wendellco.com John on LinkedIn   Resources: Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube   Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.   Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits).  

Today’s topic is something the business world doesn’t always talk about or lean into as much, and that’s trusting your intuition. How do we know when we’re on the right path vs. not? This week’s guest offers her insights on the topic. Kim Woods is an Intuitive Strategist and Spiritual Consultant to high-performing entrepreneurs and global leaders. She was also a former business consultant at Oracle. Her True KLT Process™ has helped entrepreneurs trust themselves more effectively to create personal, professional, and financial success. Kim got into this line of work because she was very dissatisfied in her corporate life. She was unable to know, like, and trust herself because of her toxic environment. It felt like every day she was just going down the wrong path, and she was trying everything she could to ignore her intuition and her needs. When you’re able to tap into your intuition and actually trust the decisions you’re making, you show up as a better leader. You have more clarity. When you trust yourself, your mistakes don’t feel as big and you’re able to overcome them in a better way. Because of Kim’s intuitive nature, she can sense when someone’s soul is yearning for something that we, ourselves, can’t always detect. Not to get too “woo,” but it’s Kim’s strength to help her clients see things through a different lens and lead them to a path that’s much more natural to them.   Interview Links: Sponsored by: Bit.ly/clariontech Kimwoods.com Kim on LinkedIn   Resources: Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube   Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.   Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies.   We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits).  

Let’s talk about growth; more specifically, growth with a focus on strategy and how it relates to technology. Today’s guest has seen some of the same mistakes over and over and shares his entrepreneurial story of how he grew. Mark Patchett is the Founder of Growth Shop and helps businesses scale with efficiency. He has spent over 10 years in the space and has helped over 250 companies with their growth; everything from startups to big brands like The BBC, The Economist, and more. Before going his own way, Mark had a lot of experience working with global brands when he got started in his career. However, he noticed something interesting; there was a gap in the marketplace for a service that could help small-scale entrepreneurs grow really quickly, and who often didn’t have access to big VC capital. From Mark’s experience, you didn’t need access to an expensive team, you just needed to know the fundamentals of what growth looked like. Mark saw so many complicated growth strategy plans that smaller businesses had a hard time implementing because it was out of their “team scope.” Mark’s Growth Shop is based in London and he has a personalized team helping small startups break the growth glass ceiling with the help of their expertise. Entrepreneurs know they need management structures, but when they invest in this ecosystem, they see intense cash dips and, if they’re not careful, it can affect the entire business. Mark helps curve the risk so that business owners can scale without digging too deep into their pockets.   Interview Links: Sponsored by: Bit.ly/clariontech Growth.shop Mark on LinkedIn   Resources: Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube   Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.   Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits).  

A lot of entrepreneurs do not understand their finances very well. You can be good at math, but bad at money! Today’s guest breaks down how you can be intentional with this piece so you can scale up more effectively. Michael Hsu has spent the last 10 years working with entrepreneurs and educating them on financial literacy. He has turned his years of knowledge into a methodology called MEASURE x HACK, which aims to not only give someone financial freedom but help them intentionally create a successful business (and lifestyle). The world of cash management and cash forecasting is incredibly murky. How do you realistically predict what you’re going to make before you make it? As CEOs of a company, you simply cannot be emotionally affected by the day-to-day operations of the business. Money, and lack of it, severely impacts your ability to think big-picture and long-term. Michael isn’t sure if we willfully choose not to see the cash flow warning signs or if we simply are unable to see them. So many times an entrepreneur will celebrate the big wins, but then be completely broke the next month after sales drop slightly. There’s no reason to put your business through that kind of roller coaster. Bill remembers an example of when his business was profitable. He was doing really well, and then one day his CFO said he had to personally loan the company money so that they could cover and pay all their taxes. Bill was stunned. How was the company doing so well on paper but they still couldn’t afford to pay the company taxes?   Interview Links: Sponsored by: Bit.ly/clariontech Deepsky.co Michael on LinkedIn   Resources: Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube   Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits).

Do you have a bad habit? Something you just wished you could stop doing? However, no matter how conscious you are of it, it just keeps coming up? Bill had a client that couldn’t help but interrupt people. She knows it’s a weakness, but she simply couldn’t bite her tongue for long enough! How do you get over something like this? We often think faster than we talk. If you’re verbal, if you like to say what’s on your mind, chances are you’re going to blurt out what’s on your mind! This idea that you can stop doing this is a fallacy. You’re never going to fully eliminate this trait, but you can reduce it. The solution to working on any bad habit? Self-awareness and responsibility. Know your weaknesses, write them down if you have to, and own them. We try to cover up our weaknesses, but that just makes us appear even more inauthentic. If you own it, even call it out, apologize for it, people will come to know what to expect with you.   Resources: Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube   Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts. Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach. We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success.  

Are you taking care of yourself? How are you managing yourself as a business? Do you feel healthy? If you feel overwhelmed, drained, or like you’re just not in an optimal place, this episode is for you! James Williams is a Certified High Performance Coach through the High Performance Institute and helps his clients break through their own inner ceilings. His mission and passion in life are to master the physical, mental, and emotional performance in his own life goals, as well as to help his clients achieve the same. James started in TV and production before switching careers, largely due to his wife, who was already working within the coaching industry. However, he was seeing her burn out. He thought there had to be a better way and he wanted to help. There are so many people who passionately want to achieve something, but they almost always get stuck in their own way. James helps people achieve what they want, not what they think they can have. There’s a lot of unconscious incompetence in people who spend a lot of time outside of the present moment. They’re unaware of where their real opportunities lie because they’re so “in the clouds.” James likes to analyze the person as a business. And he looks at everything from where you’re spending your energy, to what brings you joy, and gathers as much information as he can to help build a roadmap that leads to a more fulfilled (and stress-free) life. It’s not selfish to put yourself first!   Interview Links: Sponsored by: Bit.ly/clariontech Thegrowthedge.com James on LinkedIn   Resources: Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube   Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.   Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies.   We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits).  

Are you currently working with some hard-to-read characters? No matter what you do, you just can’t seem to pinpoint where they’re at emotionally? When you work with a wide range of personalities, this is bound to happen! Bill was hosting a workshop and couldn’t help but notice a woman who looked visibly upset at Bill. Her body language was throwing him slightly off and he was concerned about it. He approached her and it turned out she was deeply invested in the workshop! She was inspired by the talk! She was just tired. It was a powerful insight for Bill. We get invested in our ability to “read” people, but sometimes we just get that part plain wrong. The biggest takeaway Bill learned was to not assume! Instead, check in and validate. Ask questions and come in with an open mind about it. You never know what you might find.   Resources: Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube   Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.   Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach.   We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success.  

Rolly Keenan — Going from Chief Marketing Officer to Chief Revenue Officer   Is it time for you to switch your chief executives around? Today’s guest breaks down why it might be more beneficial for your organization to have an all-driving C-suite executive (that’s not the CEO) to help manage revenue and growth.    Rolly Keenan is a serial entrepreneur and the Chief Revenue Officer at Tegrita. A trained hostage negotiator, Rolly brings 20 years of experience and has worked and led teams at LinkedIn, Oracle, Gallup, and more. Rolly is also the author of the book, CMO to CRO.    Sales and marketing technology is starting to merge. As Rolly and his team thought more about this, he realized that things are much more complex and don’t always fall within the sales and/or marketing branch. In fact, sales and marketing should not be separate, they should report to a revenue leader to help keep track of respective growth.    Why is the CMO the best person for the CRO position and not the sales leader? Whenever people are looking at revenue, they first turn to sales to get a better overview, and the marketing leader is almost an afterthought. It’s a bit counterintuitive to appoint the marketing guy for revenue.    Rolly explains that users today no longer physically talk to salesmen. The human interaction is much less. Salesmen are still critical in the workplace, however there’s a lot of things that happen after an interaction with a salesman or after ‘the deal gets closed’. In today’s world, we are tracking customer success, customer retention, and more, and these duties often go beyond the scope of the salesmen; but marketing is very familiar with this sort of follow through.    Interview Links: Sponsored by: Bit.ly/clariontech Tegrita.com Revenuetakeover.com Rolly on LinkedIn   Resources: Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube   Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.   Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies.   We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits).  

Are you trying to build something brand new or start a new initiative in your organization? Not sure where to start? Bill’s got some tips! If you’re currently working on launching a new “thing,” be careful! Bill has seen way too many companies do this, and it ends up costing them greatly because they weren’t able to manage the “common” mistakes.   Before launching or diving into unknown territory, you have to start with the end in mind. During this process, you scope out all the possible paths this product or service could go wrong, then it’s up to you to start a series of experiments to foolproof your idea more effectively.   Resources: Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube   Did you enjoy today’s episode? If so, then head over to iTunes and leave a review. Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.   Scaling Up is the best-selling business growth book by Verne Harnish and our team of coaches. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading coach.   We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success.