Scaling Up Business with Bill Gallagher 275: Jess Chan — Breaking Up with Your Toxic Business
Do you have a bad relationship with your business? Is it time to get out? Today’s guest has some insight and some answers on when it’s really time to call it quits before you get burned out.
Jess Chan is the Founder & CEO of Longplay, a full-service email marketing agency for DTC e-commerce brands. At Longplay, Jess has helped brands increase email revenue by 639% within 90 days and increase average order value by over 67%. Jess has been featured in Entrepreneur, Influencer Hustle & Thought Catalog.
Jess has a background in actuarial science and economics but was going through panic attacks and an identity crisis on where, and who, she truly wanted to be in life. She knew insurance wasn’t the answer. On a whim, an ecommerce brand that Jess liked had a job opening for a marketing assistant, so she applied and ended up getting the job with zero qualifications! After college, she got offered a promotion to run a multimillion-dollar ecommerce company.
Jess sees it all the time with her clients when they're starting a new company. We lose ourselves in the business. We come from a mission-centric place, but as we begin to grow, we start to lose ourselves and we go further and further away from our core mission.
As founders, our business is an identity for us. We take a piece of ourselves and try to create something great out of it, but as the business scales and grows, it’s important to take care of your mental health, take breaks, and consciously redefine our relationship with it. You are not your business!
Interview Links:
Sponsored by: Bit.ly/clariontech
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Scaling Up is the best-selling book by Verne Harnish and our team for Gazelles Coaching, on how the fastest-growing companies succeed where so many others fail. My name is Bill Gallagher, host of the Scaling Up Business Podcast and a leading Gazelles Coach. Gazelles is the term we use for fast-growing companies.
We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth success. Scaling Up for Gazelles companies is based on the Rockefeller Habits 2.0 (from Verne’s original best-selling business book, Mastering the Rockefeller Habits).