How can diversity help make Compliance functions more effective? My guest, Mary Shirley is a compliance professional who has been working to promote women in compliance. She’s the co-host of The Great Women in Compliance podcast and the co-author of a book called Sending the Elevator Back Down: What We’ve Learned from Great Women in Compliance.One of the ways we can mitigate human risk is to have a more diverse range of opinions involved in decision-making. And that’s arguably even more important when it comes to the people in functions responsible for managing human risk. Because if you’re going to effectively influence employees to do the right things and not do the wrong ones, you’re going to need a broad range of insights into what those employees might get up to.Mary and I both presented at the recent European Ethics & Compliance Conference. You can see those presentations here:Mary’s presentation on what it takes to be a great woman in Compliance - https://www.youtube.com/watch?v=c4AXJUPQyjk & mine on what Compliance has to do with Ethics - https://youtu.be/AYDzfQGesKEIf, like me, you thought Compliance was a male-dominated discipline, but as Mary explains, the ratio of men to women is above average, but for reasons you might not expect. And, that doesn’t mean that there isn’t work to be done.During our discussion we explore:Mary's LinkedIn profile - https://www.linkedin.com/in/iheartcompliance/The Great Women In Compliance podcast — https://www.corporatecomplianceinsights.com/great-women-in-compliance/It’s available on all the major podcast platforms
Sending The Elevator Back Down book - https://amzn.to/3qUWElUOrganisational Psychologist Adam Grant - https://www.adamgrant.net/The Great Women In Compliance LinkedIn Group - https://www.linkedin.com/groups/12156164/The Activision Blizzard Story - https://www.pcgamer.com/uk/activision-blizzard-lawsuit-controversy-timeline-explained/Gucci’s Shadow Committees - https://www.wmagazine.com/story/gucci-millennials-shadow-committee-alessandro-micheleThe episode of this show featuring a sexologist - https://www.humanriskpodcast.com/sexologist-dr-jill-mcdevitt-on/A brief note on audio quality — I recorded my part of the show while travelling and the audio quality at my end isn’t as high as it usually is. My apologies. Fortunately, Mary’s audio, like her content, is of a very high standard.

How can we make transport more human? On this episode, I'm exploring the human risk dynamics of transport — both from the perspective of the traveller, but also from the perspective of those who run and design transport networks and policy.Every single one of us has reasons why we want to get from A to B and usually, we have to make choices about how we do that - whether we walk, cycle, drive a car, ride a motorbike, catch public transport or get on a plane. There’s human risk in the decisions we make around how we travel - for us and for others. Equally, those who design transport policy, manage networks and run travel operators also run human risk in what they do.My guest on this episode is Pete Dyson. He’s a behavioural scientist who advises the UK’s Department of Transport on how to apply behavioural science in policy. And he’s the co-author of a fascinating new book Transport for Humans: are we nearly there yet? The other co-author is Rory Sutherland, who has appeared on the show before. You'll find links to those episodes at the end of these show notesIn my discussion with Pete, we look at what travel means and how our views on it are shaped by influences that might not immediately be obvious. He’s got a host of anecdotes that I guarantee will make you think differently about travel and transport. And one of the things I find fascinating is that the ideas he shares aren’t just applicable to transport contexts. We can use the same thinking for areas like compliance and ethics. To find out more about the book visit https://londonpublishingpartnership.co.uk/transport-for-humans/Listener warning — there were some issues with the audio while recording, so the sound quality isn’t as high as it normally is. But I promise you that lower-quality audio is compensated for by really high-quality content.Links to the previous episodes featuring Pete's co-author Rory Sutherland:Rory on Compliance — https://www.humanriskpodcast.com/rory-sutherland-on-compliance/Rory Sutherland & Gerald Ashley on Networks — https://www.humanriskpodcast.com/rory-sutherland-gerald-ashley/Rory Sutherland & Gerald Ashley on Prosilience — https://www.humanriskpodcast.com/gerald-ashley-rory-sutherland/

How can counter-intuitive thinking help us to make better business decisions? It’s something that Professor Ian McCarthy explores in his research.Ian has been on the show before, talking about his research Into workplace bullshit. You can hear that episode here 🎧 👉 https://www.humanriskpodcast.com/professor-ian-mccarthy-on-workplace/On this episode, we begin by catching up with Ian’s work on bullshit and find out why several large companies are getting his help to run bullshit audits.We then explore the first of several counter-intuitive ideas. If you’re a company and you own some intellectual property — your logo or brand imagery, for example — then conventional wisdom says that you should pursue anyone who tries to infringe your rights. But there are many situations where that might not actually be the best thing to do. Ian talks us through the idea of open branding.You can read the research on that here:https://www.sciencedirect.com/science/article/abs/pii/S0007681320300938?via%3DihubAfter that, we explore social media, and I get Ian’s thoughts on how companies and individuals might respond to it. Amongst other insights, Ian highlights how far from thinking of social media as a risk to be mitigated, there are counter-intuitive strategies available to companies who embrace it. Why might you, for example, want to use it to leak information that historically might have been considered trade secrets? You can learn more about that here: https://www.slideshare.net/IanMcCarthy/were-leaking-and-everythings-fine-how-and-why-companies-deliberately-leak-secrets-57447908?Then we look at Ian’s field, and he explains why he’s a huge proponent of open academia. It’s another concept that involves overturning conventional wisdom. 
To see more of Ian’s research, visit; https://sfu.academia.edu/IanMcCarthyYou can find him on social media:
Twitter: https://twitter.com/Toffeemen68LinkedIn: https://www.linkedin.com/in/ianmccarthy1/In our discussion, we refer to Led By Donkeys - https://www.ledbydonkeys.org/

What impact do crowds have on football ⚽️games? Is there such a thing as 'home advantage'? It's a question that is of interest to those of us who watch the sport, but also to non-sports fans because it helps us to understand the psychology of how we are impacted by our environment and other people.My guest, Dane McCarrick is a postgraduate researcher at The University of Leeds whose interests include the psychosocial factors underpinning sporting excellence in association football, with a particular focus on how psychological stress influences performance.  Thanks to COVID-19, a large number of professional football games were played behind closed doors. As a result, it was possible to undertake a study of what impact the absence of fans had on the results. The answer is significant — not having them there, reduced home advantage, illustrating that there is an impact on both players and referees. In our discussion, we talk about the home advantage study and then move on to talk about Dane’s broader work looking at the psychology of sport. We explore how pressure and stress impact sporting performance and there are some lessons in there for all of us about how we manage those dynamics in our own lives, whether or not we play sport.From a human risk perspective, the study helps us to think about what might influence our behaviours. And, if we consider the referee as fulfilling a compliance role, there are parallels for how we manage Compliance in organisations.To learn more about Dane and his research visit: https://medicinehealth.leeds.ac.uk/psychology/pgr/4310/dane-mccarrickTo read the Home Advantage research: The research piece on home advantage is here: https://psyarxiv.com/2gkht/You can also read an article written by Dane for The Psychologist magazine here:https://thepsychologist.bps.org.uk/home-premier-advantageOther sports-related episodes of the podcast include:-Ben Cohen on the Hot Hand fallacy:https://www.podpage.com/the-human-risk-podcast/ben-cohen-on-the-hot/ - Rafael Honigstein on the psychology of football: https://www.podpage.com/the-human-risk-podcast/raphael-honigstein-on-the-psychology-of-football/- Derek Rae on what football can teach us about decision-making:https://www.podpage.com/the-human-risk-podcast/derek-rae-on-what-football/

How can we assess the level of human risk we’re running in a control framework? Unlike technology, humans aren’t always reliable and how they behave under pressure may well be different to how they behave in normal situations.My guest on this episode, Michael Walford-Willaims is a risk professional who specialises in how to plan for when things go wrong, covering areas like business continuity, operational resilience and crisis management. Michael helps companies by testing out the human components of control frameworks to see where there might be weaknesses. He goes into organisations and tries to ethically hack them by trying to circumvent controls with human elements — that might be trying to get a fraudulent invoice paid or simply tailgating employees to see if he can get physical access to buildings.His work serves two purposes:Firstly it identifies potential weaknesses in controls. If he can get a fake invoice paid, then so can a fraudster. If he can get access to buildings, then so can thieves. By seeing how easy it is to bypass controls, organisations can get a better handle on their risk profile. Until you’ve actually tested the human controls, it’s impossible to know how weak or strong they actually are.Secondly, it serves as a training exercise. Just like a fire evacuation drill, it’s better to have employees learn what to do or not do, by experiencing a simulation, than letting them learn from real-life situations.This is human risk management in action. Of course there are ethical components to the work that Michael does — how far is it appropriate to test out your employees and what do you if you discover they are the weakest link in your security chain? As Michael explains, we have to also think about what impact the exercise will have on those involved in it. If you think you’ve been tricked by your employer, that you’re somehow not trusted, or that your employer is prepared to deceive you and therefore the organisation is unethical, the exercise could actually make things worse. So the expertise Michael brings isn’t just about testing the proverbial fences. It’s planning exercises that don’t cross ethical lines and then using the information gleaned from them, sensitively and intelligently.About MichaelMichael has worked for over 15 years in various aspects of risk management and compliance with a specialism in Business Continuity and Crisis Management and more recently third party risk management. He has worked in a number of countries globally having been based in London, Singapore and New York. Working in house and for the last 7 years as a consultant, Michael has worked across many industries for some of the largest organisations in the world including some of the worlds largest banks. and through his work in the field of crisis management has worked on a number of major incidents including the Japanese Tsunami and Fukushima incident, terror attacks in Mumbai, Boston and Moscow and numerous natural disasters, and technology & infrastructure failure related incidents. In 2014 Michael worked to set up one of the UK's first CrowdFunding platforms and as head of Operations and Compliance oversaw the first successful direct FCA authorisation of a platform for both Debt and Equity-based crowdfunding. Michael continues to work as a consultant as has just set up a new brand "Westbourne" to pull together a number of offerings in the risk management space. 
You can contact him via LinkedIn: https://www.linkedin.com/in/michael-walford-williams-2302a78a/

Why do we sometimes find ourselves feeling unable to influence other people? If you've ever found yourself thinking you're ineffective, invisible or inarticulate, then you're not alone. We've all experienced it. But what if it turned out that those feelings were actually wrong? On this episode, I'm speaking to the author of a new book that explores precisely this. Vanessa Bohns is a social psychologist and professor of organizational behavior at Cornell University. She’s the author of a new book called You Have More Influence Than You Think: How We Underestimate Our Power of Persuasion, and Why It Matters.The idea behind the book, which is obvious from the title, is that we often have far more ability to influence others than we might think.This failure to recognise a hidden superpower has two human risk implications:The first is that we miss opportunities. If we don’t think we have any influence, we don’t see to make use of it.The second relates to how we interact with other people and is the fact that we don’t recognise how we are influencing other people and therefore accidentally misuse our hidden power. Both can lead to undesirable outcomes.In our discussion, we explore how Vanessa came to be interested in this topic and dive into some of the dynamics that drive our inability to understand our own influence.To find out more about the book: https://www.vanessabohns.com/To learn more about Vanessa and her research: https://www.ilr.cornell.edu/people/vanessa-bohnsYou can find her on Twitter: https://twitter.com/profbohns?s=20Listeners unfamiliar with singer Barry Manilow — whose t-shirts form part of an experiment we refer to on the show — can find out more here: https://barrymanilow.com/

What can Compliance learn from Sales? On the face of it, they're very different things: sales is about persuading customers to buy a service or product, whereas Compliance is about telling employees what to do or not do. Yet, perhaps surprisingly, there are lots of lessons for Compliance from the sales process.If we want to mitigate human risk, then we’ll be more effective if we can borrow ideas from other disciplines that also involve influencing human decision-making.My guest on this episode, Taylor Edwards, works in sales for The Broadcat, a Compliance design company. When he joined the company earlier this year, Taylor needed to learn about Compliance because that's who the company's customers are. And in doing so, he discovered that while Sales and Compliance might seem like different disciplines, there is much that they have in common.You can find out more about Taylor on LinkedIn where he regularly shares insights:https://www.linkedin.com/in/tayloredwards90/For more on Broadcat, visit www.thebroadcat.comYou’ll find them on social media:https://www.linkedin.com/company/broadcat/https://twitter.com/TheBroadcatDo listen to the previous episodes of the show featuring Ricardo Pellafone, the founder of Broadcat here:https://www.humanriskpodcast.com/ricardo-pellafone-on-why-compliance/https://www.humanriskpodcast.com/ricardo-pellafone-on-the-challenges/

How can building a community help business? That's what my guest Jean-Marc Le Tissier helps me to understand on this episode. We're all familiar with the idea of a community, in terms of where we live, but how might it be relevant for businesses and other organisations. The answer is that what works for us in our domestic lives, can also have benefits in a work context. If we want to achieve our goals, then we need to work collaboratively together.Businesses can thrive if they build communities — whether that's of customers or employees — and Jean-Marc talks me through how that can happen. In our discussion, we explore how trust can be built and how having a common purpose can drive better outcomes.To find out more about Jean-Marc see: https://www.halton-bridge.com/jean-marc-le-tissier/On the episode, I also mention the re-recorded interview I did with Tom Hardin. You can find that here:https://www.humanriskpodcast.com/tom-hardin-on-his-experience/I also mention my discussion with Lisa Richardson on the psychology of Peloton, a company that has successfully built a community: https://www.humanriskpodcast.com/lisa-richardson-on-the-psychology/

How can we communicate more effectively in a virtual environment?My guest Mark Bowden is a body language expert who is well known for advising senior business leaders, celebrities and politicians on how to present themselves. He’s also the author of a number of best-selling books on communication and body language. During our discussion, we explore how Mark became a body language expert and he shares some fascinating insights into how to be more effective in a virtual environment. 
In our discussion, we refer to:Jacques Cousteau - https://www.cousteau.org/Lumiere Brothers - https://www.nationalgeographic.com/history/history-magazine/article/creation-of-the-motion-picture-lumiere-brothersEtro Suits - https://www.etro.com/Mark’s videos - https://www.youtube.com/channel/UCY392nFI08uc-qxUs5hDusQTruth & Lies - https://www.youtube.com/channel/UCY392nFI08uc-qxUs5hDusQKen Dodd - https://en.wikipedia.org/wiki/Ken_DoddTo contact Mark: https://truthplane.com/

What determines how we individually react to refugees? That’s the question that my guest on this episode, Dr Nihan Albayrak-Aydemir, has explored in her PhD. Nihan is originally from Turkey and came to the UK to study at LSE - the London School of Economics & Political Sciences. Nihan was intrigued by the fact that the level of engagement she saw in Turkey towards Syrian refugees was very different to that which she observed in the UK. And she noted changes in her own behaviour.Her curiosity about what drove this led her to explore the reasons why people might be more or less willing to help refugees. She discovered that there are a number of factors at play — some predictable, some surprising. If you’re interested in learning more about the concept of bystanding, I recommend listening to an earlier episode of the show on the Bystander Effect with Professor Catherine Sanderson 🎧 👉 https://www.humanriskpodcast.com/professor-catherine-sanderson-on-the/To find out more about Nihan and her work visit her LSE website: https://www.lse.ac.uk/PBS/People/Nihan-Albayrak-AydemirYou’ll find Nihan’s research here: https://bpspsychub.onlinelibrary.wiley.com/doi/full/10.1111/bjop.12474During our discussion, I refer to a Save The Children fundraising video which you can watch here: https://youtu.be/RBQ-IoHfimQFor more on the Bystander Intervention Model visit https://www.simplypsychology.org/bystander-effect.html