What skills do people need to succeed in the 21st century? On this episode, I’m speaking to Cecily Josten. I’m speaking to Cecily Josten. She’s a Fellow at the Inclusion Initiative from the London School of Economics that explores how we can use Behavioural Science to make workplaces more inclusive.Cecily’s areas of interest include the skills of the future and the future of work — how can we measure inclusion? — what determines success?To find out more about Cecily: https://www.lse.ac.uk/PBS/People/Cecily-JostenFor more on the Inclusion Initiative: https://www.lse.ac.uk/PBS/archive/tiiTo hear the episodes featuring Inclusion Initiative Director Dr Grace Lordan:https://www.humanriskpodcast.com/dr-grace-lordan-on-inclusion/https://www.humanriskpodcast.com/dr-grace-lordan-on-privilege/https://www.humanriskpodcast.com/dr-grace-lordan-on-thinking/

Why does success not always bring happiness?On this episode, I speak with Laura Gassing Otting, who, in her own words, helps leaders get unstuck. She is a best-selling author who has previously set up a recruitment agency, helping many leaders to manage their careers on their terms and to carve their own paths. As you'll hear, that means removing some limiting factors like impostor syndrome or having your success defined by others. And she's helped people to get the best out of themselves. If you're a regular listener to the show, you'll know that I like having people who bring a fresh perspective and help us think differently about the world. As someone who's moved from a corporate career to being self-employed and branching out into a career path that I've defined for myself, I spent a lot of time thinking about what success means when there's no longer a well-trodden path to follow. You have to start working these things out for yourself. What Laura has to share is fascinating. We often have a view of what success means and how we will get there. Though, when we do reach those pinnacles, it can often be quite disappointing. So if we want to get the best out of ourselves and others, we should listen to people like Laura, who can show us where the traditional models might have flaws. To find out more about Laura, visit https://www.lauragassnerotting.com/For more on the 1980s TV series Dynasty https://dynastytv.fandom.com/wiki/Dynasty_(1981)You can see Laura’s TED Talks: ‘Stop Asking How I Can Help’ https://www.youtube.com/watch?v=XYMM9joekdE‘Why Doesn’t Success Bring Happiness’ https://www.youtube.com/watch?v=be_DhgIVqoIFor more on Laura’s books: https://www.lauragassnerotting.com/books

This episode of the show is an extended version of an interview recorded for the European Compliance and Ethics Community 2022 Conference, a virtual event broadcast from Munich, Germany.The idea was to bring some local flavour to Europe’s largest Compliance and Ethics event. Since the conference was held in October in Munich, we decided we’d speak to someone who is a prominent figure involved with Oktoberfest. Michael Käfer is the host of one of the most well-known and popular tents at the fest. If you’ve seen photographs of celebrities at the Oktoberfest, chances are they’ll have been at Käfer. He’s also the owner of one of Munich’s most exclusive restaurants — where we recorded the episode — a chain of delicatessens and an events catering business. He’s a Munich celebrity with some fascinating tales to tell.During his lifetime, Michael has played host to countless celebrities, set up a nightclub and run a highly successful business. Of particular interest to us, from a Human Risk perspective, Michael is running a business in a highly regulated industry, where he has to manage strict safety regulations and high standards. At the same time, he needs his staff to show flair and creativity in the kitchen and be incredibly engaging and human in providing exceptional service in his business. In our discussion, we look at Michael’s business and what drives him as a business leader. I ask him how he manages Compliance and innovation while respecting tradition and why vegetarianism is akin to digitisation in his business. Michael also provides fascinating insights about how he runs one of Munich’s iconic brands. For more on the Käfer vegetarian restaurant, visit: https://www.feinkost-kaefer.de/greenbeetleMichael’s surname, the name of his business, Käfer, also means beetle and ladybird (ladybug for American listeners), which is why the company uses a ladybird as an instantly recognisable icon. For more not this see here: https://www.feinkost-kaefer.de/geschirr-accessoires/kaefer-klassik/In our conversation, Michael explains how it came about and how chance led to his family being granted a coveted permit to run an Oktoberfest tent. You can see more about this here: https://www.feinkost-kaefer.de/oktoberfest.We also explore his passion for Bayern Munich football club, what he loves about the city and his recommendations for anyone visiting. You will hear wonderful stories, fascinating business insights and valuable compliance lessons with a uniquely Bavarian flavour.My huge thanks to EQS Group, the organisers of ECEC2022, for making the interview happen and inviting me to do it as part of the conference. You can find out more about their innovative products for Compliance, Investor Relations and Whistleblowing here: https://www.eqs.com/en-gb/.To learn more about the European Ethics & Compliance Community and pre-register for the 2023 event, visit: https://www.ecec-community.com/.The video of my interview with Michael will be available here: https://www.ecec-community.com/session/human-risk.For more about Käfer, visit https://www.feinkost-kaefer.de/.To see Michael’s book Der Geliehene Freund (the borrowed friend): https://www.edelbooks.com/book/der-geliehene-freund-hardcover-978384198179/

What risks do emerging technologies like the Metaverse and Empathic AI pose? While most of us are aware of data privacy and manipulation risks, we tend to think of them in the context of known technologies like social media. What happens when the tech becomes more immersive? The answer is that areas like human rights come under threat. On this episode, I’m joined by Kate Jones, an Associate Fellow at Chatham House, an independent policy institute. She began her career as a government lawyer and became a diplomat before developing an interest in human rights and emerging technologies. In her research, Kate explores topics such as governance of new technologies, the ethical implications of artificial intelligence and the prevention of online harms and political manipulation. In a wide-ranging discussion, Kate and I explore:* How her career took her from the law, to diplomacy and onto the risks of emerging tech* The Metaverse and the rationale for regulation in emerging tech;* The need for governance over the deployment of emerging tech;* Human rights: what they are, how they are sadly misunderstood and how the human rights movement is shooting itself in the foot;* AI, ethics and human rights * The risks of empathic AI * The future of managing the risks of emerging tech* The relevance of ESG to emerging managing emerging tech risk; and* The role investors can play in resolving this. 
To find out more about Kate, visit her website: https://katejones.uk/ 
For more on her work with Chatham House: https://www.chathamhouse.org/about-us/our-people/kate-jonesTo read her paper on Online Disinformation and Political Discourse: Applying a Human Rights Framework: https://www.chathamhouse.org/2019/11/online-disinformation-and-political-discourse-applying-human-rights-frameworkDuring our discussion, we also talk about:
The article that Kate wrote on the importance of regulating the Metaverse: https://www.worldpoliticsreview.com/the-metaverse-like-regulating-social-media-but-on-steroids/The Metaverse: https://www.wired.com/story/what-is-the-metaverse https://www.vice.com/en/article/93bmyv/what-is-the-metaverse-internet-technology-vr https://www.forbes.com/sites/deborahlovich/2022/05/11/what-is-the-metaverse-and-why-should-you-care/The EU Digital Services Act: https://digital-strategy.ec.europa.eu/en/policies/digital-services-act-packageGDPR, the General Data Protection Regulation: https://gdpr-info.eu/The UK Human Rights Act: https://www.equalityhumanrights.com/en/human-rights/human-rights-actThe UN Human Rights Council Panel on Disinformation & Human Rights: https://www.ohchr.org/en/statements-and-speeches/2022/06/high-level-panel-discussion-countering-negative-impact
Caroline Criado Perez’s Invisible Women: https://carolinecriadoperez.com/book/invisible-women/
The UN Sustainable Development Goals: https://sdgs.un.org/goalsEmpathy in AI: https://www.kairos.com/blog/empathy-in-ai-series-part-1-what-is-empathy

What does comedy have to do with cyber risk? More than you might think. My guest on this episode Ian Murphy specialises in both, using comedy to produce content that makes people more aware of cyber security risks.Ian is the founder of CyberOff, which in his words “breathes life into cyber security training”. He does that using incredibly compelling content that relies heavily on comedy.During our discussion, we explore how Ian went from being a semi-professional football player via the British Ministry of Defence and then onto CyberOff. On the way, he provides insights about growing up in Liverpool and some very frank views about what’s wrong with way many organisations approach cyber risk. What Ian has to say is just as relevant to other contexts like ethics and compliance. To find our more about Ian’s work visit https://www.cyberoff.co.uk/To find Ian’s content on social media, visit:Facebook — https://www.facebook.com/cyber0ffLinkedIn — https://www.linkedin.com/in/ianmurphy/Twitter — https://twitter.com/CyberOffUKDuring our discussion, we talk about:UK TV quiz show Red or Black -https://en.wikipedia.org/wiki/Red_or_Black%3FYou can watch some of Ian’s appearance here: https://www.youtube.com/watch?v=34oA76GbaykTV presenters Ant & Dec who hosted Red or Black - https://www.antanddec.com/Simon Sinek on Leadership - https://www.youtube.com/watch?v=nSUJwmPQEygScouse, the dish that gives Liverpudlians their nickname - https://www.nationaltrust.org.uk/speke-hall-garden-and-estate/recipes/scouseA series of sketches called The Scousers by comedian Harry Enfield (https://en.wikipedia.org/wiki/Harry_Enfield) - https://en.wikipedia.org/wiki/The_ScousersYou can watch an example of a sketch here: https://www.youtube.com/watch?v=HaccLMuLa7oAnfield, the home of Ian’s football club Liverpool FC - https://en.wikipedia.org/wiki/AnfieldThe City of Liverpool - https://en.wikipedia.org/wiki/LiverpoolSome of Ians’ videos:- Password requirements - https://twitter.com/CyberOffUK/status/1529739693784547328?s=20&t=23ts84mnHDzBrkYAXvC-mA- Daniel Radcliffe rap - https://www.linkedin.com/posts/ianmurphy_cybersecurity-securityawareness-cyber-activity-6967774282244345856-NJ6i?- Spice Girls theme - https://twitter.com/CyberOffUK/status/1529031999272411138?s=20&t=xrGia5NvbcEqxzJcAiLeaQ- Professor Brian Cox theme - https://twitter.com/CyberOffUK/status/1527207648172589057?s=20&t=xrGia5NvbcEqxzJcAiLeaQ- Rick Ashley theme - https://twitter.com/CyberOffUK/status/1522174477655814145?s=20&t=xrGia5NvbcEqxzJcAiLeaQ

What do Magic and Alchemy have to do with human decision-making?This episode — the 200th! — is the second part of a discussion with Paul Craven and Rory Sutherland. If you missed the first episode, I recommend starting with that, as some topics flow across both halves. You'll find it here:https://www.humanriskpodcast.com/rory-sutherland-paul-craven-on-alchemy-magic/Paul began his career in Finance with over 30 years working for Schroders, PIMCO and Goldman Sachs and now works in Behavioural Science. Rory is the author of Alchemy: The Surprising Power of Ideas That Don't Make Sense and the Vice Chairman of Ogilvy. Links that are relevant to the show:Paul Craven - https://www.paulcraven.com/Rory Sutherland - https://www.linkedin.com/in/rorysutherland/?Rory's book Alchemy - https://www.penguin.co.uk/books/430379/alchemy-by-rory-sutherland/9780753556528The Walton Ten Foot Rule - https://www.walmartmuseum.com/content/walmartmuseum/en_us/timeline/decades/1980/artifact/2648.html#:~:text=The%2010%2Dfoot%20Rule%20is,if%20I%20can%20help%20them.%E2%80%9DDeirdre McCloskey on 'Sweet Talk' - https://www.deirdremccloskey.com/docs/humanomics.pdfAn interview with Kumal Gahotra of Ford where he talks about the emotions involved in customer's car purchasing decisions: https://s23.q4cdn.com/799033206/files/doc_events/archive/Ford-2019-JPM-Auto-Conference-Transcript.pdfAn article on FAB - Features, Advantages & Benefits - https://www.scottyschindler.com/selling-with-fab-features-advantages-and-benefits/The David Ogilvy advertisement for Rolls Royce that references the noise the clock makes: https://swiped.co/file/rolls-royce-ad-by-david-ogilvy/The Chanson de Roland - https://en.wikipedia.org/wiki/The_Song_of_RolandJean-Paul Sartre - https://en.wikipedia.org/wiki/Jean-Paul_SartreThe Theatre of the Absurd - https://en.wikipedia.org/wiki/Theatre_of_the_absurd

Franz Kafka - https://en.wikipedia.org/wiki/KafkaTristan Harris' article on how technology is hijacking our minds - https://medium.com/thrive-global/how-technology-hijacks-peoples-minds-from-a-magician-and-google-s-design-ethicist-56d62ef5edf3Morgan Housel's book The Psychology of Money - https://www.google.co.uk/books/edition/The_Psychology_of_Money/5HrrDwAAQBAJ?hl=en&gbpv=0A video demonstrating Tesla's Dog Mode - https://youtu.be/T2rbdMlmpYYJoshua Jay 'How Magicians Think' - https://www.vanishingincmagic.com/magic-books/how-magicians-think/Scott McCloud's book 'Understanding Comics' - https://scottmccloud.com/2-print/1-uc/index.html To hear previous episodes of the show featuring:Paul - https://www.humanriskpodcast.com/paul-craven-on-magic-money/Rory - https://www.humanriskpodcast.com/rory-sutherland-on-compliance/Rory & Gerald Ashley Part One - https://www.humanriskpodcast.com/rory-sutherland-gerald-ashley/Rory & Gerald Ashley Part Two - https://www.humanriskpodcast.com/gerald-ashley-rory-sutherland/Paul & Gerald Ashley Part One - https://www.humanriskpodcast.com/gerald-ashley-paul-craven/Paul & Gerald Ashley Part Two - https://www.humanriskpodcast.com/paul-craven-gerald-ashley/

What do Alchemy and Magic have to do with human decision-making? 

On this episode, I’m joined by two Behavioural Science gurus who have both been on the show before: Rory Sutherland and Paul Craven. Rory is the author of Alchemy: The Surprising Power of Ideas That Don't Make Sense. Paul Craven is a magician and member of the prestigious Magic Circle. So that’s both bases covered!Rory is also the Vice Chairman of Ogilvy, and Paul began his career in Finance with over 30 years working for Schroders, PIMCO and Goldman Sachs. Both are Behavioural Science thought leaders.Since the show is approaching its 200th episode — this is the 199th — I thought I ought to celebrate it. So I did what we always do when we celebrate special occasions and decided to replicate the winning formula I used last time. On that occasion, I was joined by Rory Sutherland and Gerald Ashley. Since then, I’ve also recorded a doubleheader with Gerald and his and Rory’s good friend Paul Craven. Like Rory and Gerald, Paul has also done a solo appearance on the show.

So for two episodes, I’m joined by Rory Sutherland and Paul Craven. 
In our discussion — and I’m just talking about this episode here — we talk about framing, ethics, Sludge, electric cars, the best joke at this year’s Edinburgh festival — warning, it’s an adult joke — the Pratfall Effect, or why making mistakes can make us seem more human, ho one man saved the world from a nuclear war, the Beatles, how we look at data and so much more. Links to all of those are below.

Paul Craven - https://www.paulcraven.com/

Rory Sutherland - https://www.linkedin.com/in/rorysutherland/?

Rory’s book Alchemy - https://www.penguin.co.uk/books/430379/alchemy-by-rory-sutherland/9780753556528

Economist Nicholas Gruen - https://en.wikipedia.org/wiki/Nicholas_Gruen

French magician Jean-Eugène Robert-Houdin - https://en.wikipedia.org/wiki/Jean-Eug%C3%A8ne_Robert-Houdin

Former guest Gerald Ashley referring to Paul as a conman - https://twitter.com/HumanRiskLtd/status/1395316840105234432?s=20&t=7v2vbVi0FoiyzozKY9soug

Marks & Spencer’s ‘Dine In For Two’ Deal - https://www.marksandspencer.com/c/food-to-order/dine-in

Edward De Bono - https://www.debono.com/

Germany’s ’two click to unsubscribe’ law - https://www.thelocal.de/20220303/how-germany-is-making-is-easier-for-consumers-to-cancel-contracts/

Sludge - https://www.forbes.com/sites/rogerdooley/2021/09/29/you-cant-nudge-if-youve-got-sludge/

[Warning: the most controversial show note ever. Contains adult content. Spanish Comedian Ignacio Lopez on Dogging. Here’s what the term means: https://en.wikipedia.org/wiki/Dogging_(sexual_slang)].

Here’s the joke: https://www.facebook.com/watch/?v=246981890669484

The BBC series My Life As A Rolling Stone - https://www.bbc.co.uk/programmes/m0018zwpTo hear previous episodes of the show featuring:Paul - https://www.humanriskpodcast.com/paul-craven-on-magic-money/Rory - https://www.humanriskpodcast.com/rory-sutherland-on-compliance/Rory & Gerald Ashley Part One - https://www.humanriskpodcast.com/rory-sutherland-gerald-ashley/Rory & Gerald Ashley Part Two - https://www.humanriskpodcast.com/gerald-ashley-rory-sutherland/Paul & Gerald Ashley Part One - https://www.humanriskpodcast.com/gerald-ashley-paul-craven/Paul & Gerald Ashley Part Two - https://www.humanriskpodcast.com/paul-craven-gerald-ashley/

What role does Trust play in Compliance? What is Voluntary Compliance and how effective is it?This episode sees the return of the very first guest I ever had on the podcast, Professor Yuval Feldman of Bar-Ilan University in Israel. I asked Yuval to help me launch the show because his book “The Law Of Good People’ was a major influence on my human risk work. So, as we approach the 200th episode of the show, I wanted to get him back to say thank you for all that he’s inspired and because I know that COVID has provided him with some amazing opportunities to further his research. Not only has he been helping the Israeli government to manage its response to the pandemic, but he’s also been able to find ways to use live under COVID as a large-scale field experiment.In the show, we talk about the lessons Yuval has learned from his work during COVID, and his new book on Public Trust. He also shares his insights into his own experiences of compliance. We also discuss the project for which he was recently awarded European Research Council Grant on the subject of "Generating Voluntary Compliance Across Doctrines and Nations: Integrating the Behavioural and Regulatory Aspects of Governments’ Ability to Trust the Public’s Cooperation, Ethicality and Compliance"Links to issues we discuss:Yuval’s first appearance on the show - https://www.humanriskpodcast.com/professor-yuval-feldman-on-why/His book ‘The Law of Good People’ - https://www.cambridge.org/core/books/law-of-good-people/DEB07C540F75D5D3B0A53B2499722F70His faculty webpage - https://law.biu.ac.il/en/feldmanProfessor Katy Milkman of Wharton - https://www.katymilkman.com/Responsive Regulation by Ian Ayres & John Braithwaite - http://johnbraithwaite.com/wp-content/uploads/2016/06/Responsive-Regulation-Transce.pdfPersonalised Law by Omri Ben-Shahar & Ariel Porat - https://global.oup.com/academic/product/personalized-law-9780197522813?The blog by writer Ian Leslie that explores why Diversity & Inclusion teams should include people that don’t agree with D&I - https://ianleslie.substack.com/p/down-with-pronouns?You can hear Ian’s appearance on this show here - https://www.humanriskpodcast.com/ian-leslie-on-conflict-/The research project Yuval did with Maryam Kouchaki and Francesca Gino about how the choice of language in a code of conduct impacts people’s responses to it- https://www.hbs.edu/faculty/Pages/item.aspx?num=56179Details of his European Research Grant - https://www.biu.ac.il/en/article/11123

As employers adjust to a post-pandemic world, how can they design working practices that minimise human risk and maximise human reward? My guest, Phil Libin, is an experienced CEO with some fascinating insights to share on what he calls ‘The Out Of Office World’. He’s the former CEO of Evernote and the co-founder and CEO of All Turtles, a product studio that solves what they describe as meaningful problems. I first came across All Turtles when looking for a solution to make video presentations more engaging. In 2020, they launched a product called mmhmm which, in their words — and I’d agree — gives you ‘communication superpowers’. I’ve been using it ever since. While our discussion begins with mmhmm, it’s the story of what the software inspired that I find really interesting. Because when All Turtles began using it internally, they also discovered a more effective way of working. What mmhmm inspired was the recognition that the perception we all have of video as a poor substitute for ‘in person’ meetings is wrong. There are certain activities that can be improved by the use of video — particularly asynchronous video — and recognising that ‘face to face’ time is so valuable means changing how we use that time. As Phil points out, he’s not created a blueprint for how all companies should think about working; it’s what works for them. But the ideas behind it are something that can inspire all companies. To find out more about All Turtles, visit — https://www.all-turtles.com/For mmhmm, the app that gives you ‘communication superpowers’ - https://www.mmhmm.app/home
The demo that I did of how I use mmhmm is here: https://www.mmhmm.app/blog/christian-hunt-compliance-expertAll Turtles also produces some fascinating videos and podcasts on the Out of Office World. Here’s a video that explains the philosophical underpinnings of their approach - https://www.youtube.com/watch?v=mBKIMhGO8WA
I also recommend watching the mmhmm ‘Degrees of Freedom’ video podcast: https://www.youtube.com/watch?v=AHL6dBk6wAE

How did Behavioural Economics — or as I prefer to call it, Behavioural Science — evolve as a field? On this episode, I’m exploring that question with Professor Viswanathan Raghunathan, an academic who was previously the chairman of a large private bank.Raghu,as he likes to be known. is the author of a new book called ‘Irrationally Rational: Ten Nobel Laureates script the story of Behavioural Economics’ which (unsurprisingly!) looks at the development of Behavioural Economics,through the work of ten Nobel laureates.In an engaging narrative Raghu explores what each of them brought to the field and how their work is relevant in the modern world. In our discussion we explore:- Raghu’s interest in Behavioural Economics- How he came to write the book- The rationale for choosing the lens of Nobel laureates to review the field- How he went about selecting stories and anecdotes that would make the work of the Laureates relevant to a 2022 audience- The growth of Behavioural Science in India and what we can learn from that- The challenges of implementing BeSci in India- His plans for the futureTo find out more about Raghu visit his website: http://www.vraghunathan.com/To order the book..
In the UK: https://www.amazon.co.uk/Irrationally-Rational-Laureates-Behavioural-Economics/dp/0143458167/In the US: https://www.amazon.com/Irrationally-Rational-Laureates-Behavioural-Economics-ebook/dp/B09X78MC2RIn India: https://www.amazon.in/Irrationally-Rational-Laureates-Behavioural-Economics-ebook/dp/B09X78MC2RIn Canada: https://www.amazon.ca/Irrationally-Rational-Laureates-Behavioural-Economics/dp/0143458167/ref=sr_1_1?crid=IML86ONWEUHT&keywords=9780143458166&qid=1658726318&sprefix=9780143458166%2Caps%2C545&sr=8-1To learn more about Human Risk visit www.human-risk.comFor more on the Diversifi Behavioural Science network of which Human Risk is a founder member: https://www.diversifiglobal.com/