American Banker Podcast

Julieann Thurlow, president and CEO of Reading Cooperative Bank Reading Cooperative Bank, a community bank in Massachusetts, argues that tech-savvy lenders like Sofi can draw in the lowest-risk borrowers with a fast, simple online process and shares the challenges of innovating at a community bank.

Bakhshi, CEO of the bank since 2016 and and No. 4 on American Banker's list of the most powerful women in banking, shares what she's doing to improve customer journeys, make the bank a better place to work, and create a culture of innovation.

Brett King talks with Hong Kong venture capitalist Sameer Chishty about the possible trade war and with Bob Pisani, CNBC "On-Air Stocks" Editor, about how U.S. exchanges have responded to blockchain trends.

Moody's lead analyst Fadi Massih shares some of the things he looks for when deciding how to rate banks, including the traits that could help them withstand the challenge from fintechs.

Just as Amazon provides a marketplace where other retailers provide products, banks need to curate and bring many financial services to their customers, says Chris Skinner, author of Digital Human.

Brett King and co-host Jason Henrichs talk with Margaret Hartigan, CEO of Marstone, Keith Armstrong of Abe.ai and John Schulte, CIO of Mercantile Bank, about what makes relationships between banks and fintech startups work.

Household debt is higher than ever, and delinquencies in credit cards and unsecured personal loans are edgingupward. Bruce Van Saun, chairman and CEO of Citizens Financial, shares his views on the market and the business opportunities there.

Camden Fine, the president of the Independent Community Bankers of America, is due to retire this week. We talk with him about his long career — and his fears for the future of his industry.

Banking apps now rank just after weather and social media in usage. Alice Milligan, chief customer and digital experience officer at Citi Global Cards, shares the results of the bank's survey of 2,000 Americans.

Financial institutions struggle to make their websites and apps a destination rather than a utility. Jacob Jegher at Javelin offers some ideas for building digital relationships.