American Banker Podcast

Just as Amazon provides a marketplace where other retailers provide products, banks need to curate and bring many financial services to their customers, says Chris Skinner, author of Digital Human.

Brett King and co-host Jason Henrichs talk with Margaret Hartigan, CEO of Marstone, Keith Armstrong of Abe.ai and John Schulte, CIO of Mercantile Bank, about what makes relationships between banks and fintech startups work.

Household debt is higher than ever, and delinquencies in credit cards and unsecured personal loans are edgingupward. Bruce Van Saun, chairman and CEO of Citizens Financial, shares his views on the market and the business opportunities there.

Camden Fine, the president of the Independent Community Bankers of America, is due to retire this week. We talk with him about his long career — and his fears for the future of his industry.

Banking apps now rank just after weather and social media in usage. Alice Milligan, chief customer and digital experience officer at Citi Global Cards, shares the results of the bank's survey of 2,000 Americans.

Financial institutions struggle to make their websites and apps a destination rather than a utility. Jacob Jegher at Javelin offers some ideas for building digital relationships.

Dominic Venturo, chief innovation officer at U.S. Bank, shares his vision for digital banking ten years from now. It includes ambient computing – interconnected devices, machines and sensors that are sensitive and responsive to the presence of people.

Cathy Bessant, chief operations and technology officer at Bank of America, shares her thoughts on how companies can prevent human foibles and biases from creeping into their software and the need to build an ethical framework for AI software development and use.

William Dudley, who will retire soon as New York Fed president, talks about banks' corporate culture, risks to the economy and what advice he would give his successor.

Are American college students using their student loan dollars wisely? Mike Brown, research analyst at LendEDU, explains the findings of a recent study of student borrowers.