The DEX Show: A Show for IT Change Makers

In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour.Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how the insurer was able to correlate individual performance at their call-center with DEX – and improve both togetherSam’s selects the ‘Early Milestones on the Path to Proactive IT’ panel (also from Experience New York), featuring Kelley Watson of Southern Company and Mark Milano of Eversource discussing early use cases and quick wins  Here’s where you can find these presentations and more: the Experience Everywhere event on-demand siteFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City!If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s for you. Derek reveals how Southwest has built its reputation for stellar customer experience, as well as:How old-fashioned business models can evolve rapidly in the era of digitization.Why digital employee experience and customer experience are two sides of the same coin.Strategies to improve DEX for employees on the ground and in the air.Want to hear more from Derek? Watch his full presentation on-demand – and be sure to check out the other incredible panels and speeches from Experience Everywhere: New York.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

What can technology used to design the modern baseball stadium teach us about the modern workplace? You’ll find out in this week’s very special episode of “Reality Bytes”, where journalists and technologists join forces to discuss and debate the topics that matter most in the world of DEX.In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf for one of Reality Bytes’ most unique conversations yet, as they discuss:Digital dexterity and how to close the skills gaps among digital employees.How data is being used to optimize experiences on the most granular level – in ballparks and workplaces alike.And most importantly: as we look back on the Manhattan stop of this year’s tremendous Experience Everywhere event, you’ll get answers to the most important question of all – where do Nexthink’s top writers and technologists stand in the debate around New York City hot dogs?For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, live in London! Ahead of her riveting presentation at Experience Everywhere, Sally sat down with co-hosts Tim & Tom to offer even more insights from one of the companies on the forefront of the employee experience revolution. We discuss:· CIOs and CHROs joining forces to tackle technology challenges· Why companies are prioritizing employee experience over customer experience· Combining experience data with operational data for smarter decision-makingWant to hear more from Sally? Watch her full presentation along with all the other incredible sessions from Experience Everywhere: London.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to another edition of Reality Bytes, where Nexthink’s top journalists and technologists join forces to discuss and debate the leading stories in the world of DEX!This week, writers Sam Holzman and Megan Brake sit down with technologist Oriana Ott, leaving no stone unturned as they break down two of the trends that are defining today’s workplace as we know it.       Join the team as they answer:Is work-life integration replacing work-life balance?Can IT really manage a workplace where employees set their own hours?What makes an employee sentiment survey successful?For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today’s episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an executive and an IT leadership guru as we continue to try to answer the question “what happens next?” post-pandemic and Great Resignation. Join us as Martha gives her best advice for how leaders can not only navigate and survive, but thrive through this season of uncertainty.We discuss:The impact of The Great Resignation on CIOs as leaders and resourcesWhat’s next as CIOs plan for the future within their organizationHow the pandemic has altered the digital employee experience, for better and for worstCheck out Martha’s previous episode with us here! For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to a special “Reality Bytes”, where a solo Tom is joined by Megan, Sean, Oriana and Dina to consider the timely topic of digital employee experience (DEX) and hype. The discussion follows the appearance of both Forrester’s EUEM Wave report from earlier this year, and Gartner’s Market Guide for DEX Tools last month.Listen to the team cover the following questions:To what extent DEX is a transformative set of capabilities, rather than just flavor of the monthHow to select between DEX tools in a concrete, confident fashionWhat the essence of DEX is, and whether it needs to be differently framed and promotedSee Tim and Tom host Experience Everywhere in London or New York, or catch the show in Paris or Frankfurt, across October (https://www.nexthink.com/experience-2022/)Read Forrester’s EUEM report here (https://www.nexthink.com/resource/nexthink-named-as-leader-in-forresters-wave-report/)For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today’s episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is continuing to change the face of the workplace and why investing in the employee experience is should be a priority for every organization.We discuss:Transitioning into a post-pandemic workplace with the economic insecurity we are all experiencingThe secret to ensuring ongoing transformation is successful through growth and changeCultivating adaptability within an organization For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to “Reality Bytes”! In this special edition of the DEX Show, we bring together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf – and they got to the bottom of two of the most urgent (and even controversial!) issues facing modern technology professionals:Are aspiring tech pros learning the right skills to excel in IT roles that have completely transformed over recent years?How can IT teams reduce costs when they’re under the microscope of their executives?For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

What do you need to provide a great digital employee experience?In today’s episode, one of the foremost experts in EUEM technology provides the definitive answer to that crucial question.We’re chatting once again with Andrew Hewitt, senior analyst at Forrester and the author of The Forrester Wave™: End-User Experience Management, Q3 2022. This report delivers deeply researched analysis of the top EUEM vendors in the world – and Andrew’s brought the same level of illuminating insight to his appearance on the DEX Show.Join us as we break down the top 5 capabilities you need from your DEX technology in order to provide the best possible digital experiences. Andrew’s stellar analysis will answer all your questions about:How experience data and qualitative feedback has evolved in recent years.What separates a must-have capability from a commodity in your tech stack.The tactics that make or break a support model in today’s EUEM market.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)Click here to download the full Forrester Wave™report.To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.