The DEX Show: A Show for IT Change Makers

Nexthink is a community of changemakers. This not only applies to our engineers, it includes our customers as well – all of them, without fail. It’s what makes today’s Reality Bytes special guest, Jon Leighton (Head of Digital Communtiy and User Groups), such an interesting one. Jon’s role is focussed on pulling together the Nexthink customer community to share knowledge, build connections and get insrpired. Indeed, the DEX community is one of the closest and most stimulating in IT today. Togeter, Tim, Tom, Dina and Megan grill Jon about:· The signficiance of community in a new category such as DEX· How customer communtiy is created and sustained at Nexthink· How people can involved, whether you’re a customer or just an interested party For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Check out the DEX Certifications here. To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Few have more experience implementing DEX than Emily Schlick. On this special episode, Emily shares the story of an amazing career introducing DEX across multiple big names in the healthcare and pharmaceutical industry, including Express Scripts, Cigna and now now Vizient.Tim and Tom cover the following topics (among others) with Emily:How the DEX landscape has changed and evolved in the last decadeWhat are the main learnings she’s taken from multiple successful implementations of DEX across that periodThe personal and professional qualities that can make someone an effective and passionate DEX leaderIf you want to get up to speed on DEX yourself (and get your entire team on the same page also) – then (as Emily recommends) be sure to check out the DEX Hub’s free DEX Certifications today.To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

We’ve all been there: staring at a laptop screen during a video call where everything’s going wrong – audio that goes in and out, choppy video quality, sudden disconnections, you name it. If you think this is an unavoidable consequence of navigating the modern workplace, today’s episode of Reality Bytes is here to prove otherwise. This week, Nexthink technical experts Oriana and Dina school Tom, Sean, and Sam on the ins and outs of video conferencing technology, why problems occur, and how they can be prevented. They discuss:Personal horror stories of bad call experiences.The technical factors that influence video call quality.How IT can proactively improve collaboration tool experience. If you want to learn more about improving poor call quality, be sure to read the following blog post: How to Improve MS Teams’ Poor Quality across the Enterprise with NexthinkFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The DEX Show welcomes back Dr. Brennan Jacoby, Philosopher & Founder of Philosophy at Work, to discuss recent developments in technology and the digital workplace from his distinct and unique point of view. They discussed…- What philosophy has to say about AI, ChatGPT and the future of work - The changing 'social contract' between employers and employees - Humanity, the meaning of work and meaning itself For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

How can data tell a story? That’s the question we answer on this week’s Reality Bytes, as Tom, Sean, and Oriana are joined by Ashwini Ingale, Nexthink’s Principal Product Designer, UX. Ashwini brings to the show her deep knowledge in the world of UX and data visualization, exploring the ways in which data can be presented and customized to tell illuminating stories about user experience. We discuss: How a DEX dashboard is built.The power of live dashboards to give users more control over their own DEX stories.The influence of B2C technology on B2B application UX.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

For this his second appearance on the DEX Show, author and analyst Charles Araujo offers a thorough, insightful and objective survey of the whole experience landscape. Araujo is able to sift the significant from the overhyped like few others. In this discussion with Tim and Tom he examines: The full picture of the digital workplace in the post-pandemic eraProcess mining and the need for a cross-functional approach to plug end-to-end process gapsThe ChatGPT hype cycle and the AI risk factorThe marriage of AI and automation and what this could mean for employees and leaders It’s a great conversation – don’t miss it! For more on ChatGPT and IT, listen to this discussion with Geoff Wright, or this episode of Reality Bytes. Check out Charles’ website here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Inspired by some outstanding content on the DEX Hub covering the evolution of IT support, this week Sam, Oriana, Megan and Tom get stuck into the question of “perception vs reality” as it pertains to technology failure around hardware. The team consider the phenomenon from both sides of the divide – users and IT – and consider what companies and users could all be doing differently. They discuss:How the mutual dependence between hardware and software can be best optimized for value, productivity and longevityHow organizations can effectively promote positive behavioral change around technology usageUser behavior itself: from ‘turning it off and on again’, to a growing awareness of (and responsibility for) environmental and social impactFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Have you ever wondered why some digital apps – and digital workplaces – offer smooth, enjoyable user experiences, while others can’t seem to figure it out? This week’s episode of the DEX Show will shed some light on that confounding question, as Tim and Tom are joined by Satyam Kantamneni, Managing Partner at UXReactor and an expert on everything user experience. They discuss: Applying the concept of human-centered design to employee experienceWhy digital employee experience begins long before someone becomes an employeeThe four questions that lead to improved UI designsClick here to register now for your completely free DEX Management Certification. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

On this week’s Reality Bytes, Tim Flower, Tom McGrath, Sam Holzman and Dina Elshawaf are joined by Andy Philp, product marketing director at Nexthink. Andy sheds light on one of most innovative new DEX products we’re likely to see released across the industry in 2023: Amplify - Nexthink's new easy-to-install, platform-agnostic browser pluginFind out more about Amplify here - listen to Andy’s previous DEX Show appearance here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

What does ChatGPT mean for EUC professionals, IT, the digital workplace & work at large? Heck, what does ChatGPT mean for human life itself? With such weighty, pressing questions to answer and address, the DEX Show knew it was time to call show regular Geoffrey Wright, Global Solution Owner-Digital Experience at Mondelēz International, to join Tom for a fourth, fascinating appearance on the DEX Show. It’s a great conversation at what feels like a pivotal moment in the the future of work. For more on ChatGPT & IT, check out this episode of the DEX Show’s show-within-a-show Reality Bytes, “Poetry in the Machine”.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.