The DEX Show: A Show for IT Change Makers

Fantastic writer and DEX specialist Josh Sultan joins the DEX Show with Tim and Tom for the first time. They discuss the “DEX tipping point” – whether it’s come already, and (if not) what needs to happen for it to do so - and what obstacles might currently be in the way. They discuss: Obstacles to DEX adoption, particularly traditional attitudes in leadership positions.Skills and education for DEX success, emphasizing the importance of empathy, storytelling, and more.The role of AI in DEX, with the potential for data democratization, natural language processing, and hyper-personalization.Remote work trends and the importance of maintaining a strong focus on employee experienceThey also look at Josh's recent article on DEX and AI which you can read on the DEX Hub (dex.nexthink.com/). You can contact Josh and find out more at www.sultanjosh.co.uk. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com), where you can also take all the official DEX Certification modules free of charge.Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Learning and training is a fascinating area in the B2B software space. On the one hand, the chance to learn new technology is always a career opportunity – but how do (or should) vendors work to ensure it never becomes an imposition?In this episode of Reality Bytes, Tom, Dina, and Sean delve into this question, with guest Aga Skraburska, the Product Education Manager at Nexthink.The conversation delves into Aga's perspective on the tension between innovation and usability and the role of training and certification in bridging the gap. They also explore Aga's relationship with both new and existing Nexthink users, highlighting the importance of feedback and understanding their learning needs. Aga sheds light on the structured process she follows for learning development, focusing on new products and existing product updates, and shares great details about her own fascainting professional journey.Register for Experience Everywhere here and take the DEX Certification series here (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Matt Beran (Sr. Product Marketing Specialist at InvGate and host of the Ticket Volume podcast) joins the show to discuss various aspects of the confluence of digital employee experience (DEX) and service management.The crew explores key elements of delivering a good digital employee experience, such as meeting employees where they are and balancing freedom and autonomy with supportability and cost-effectiveness. They also touch upon the link between employee experience and customer experience, highlighting how happy employees can positively impact the quality of products and services. They also discuss: Why IT professionals need to observe employees' work processes to understand their needs better.Why AI has the potential to enhance service management and drive innovation.The future of ITIL and DEX, focusing on employee experience, AI, and collaboration between IT professionals and employees.Watch Ticket Volume on YouTube: https://www.youtube.com/@ticketvolumepodcastFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode of Reality Bytes, hosts Tom and Tim, alongside panelists Megan, Oriana, Dina, and Sean, delve into the world of IT budgeting. The discussion explores the key components of IT budgets and offers tips and tricks for optimizing current budgets and saving money in the future. Topics include the breakdown of budget allocations for hardware, software, staff and the challenges of balancing budgets, such as personnel costs and the potential impact of economic changes on user experience.Download the free, new Nexthink eBook, 'How Much Does IT Waste on Unused Software Licenses'For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode of the DEX Show podcast, Tom and Tim welcome special guest Katrina Macdermid, author of the hugely successful new book "Humanising IT."Katrina's experience as a consultant and trainer in the IT industry, combined with the impact of the COVID-19 pandemic, drove her to address the lack of empathy and focus on user experience in IT service management. This realization led her to write the book and advocate for change. "Humanizing IT" introduces the concept of human-centered design and emphasizes the integration of IT service management and user experience.Join Tom, Tim, and Katrina as they delve into the power of human-centered design in IT service management and the potential for transforming the industry through a user-centric approach.You get hold of Katrina’s book on Amazon. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Last month saw the release of Nexthink Assist, an AI-powered virtual assistant for Digital Employee Experience (DEX). On today’s Reality Bytes, special guest Paul Gentile (Nexthink VP of Product Marketing) joins Tim, Tom, Sean and Dina to discuss the amazing new product, as well as the broader potential impact of AI on IT and DEX.The team discuss: The power of leveraging large language models and the potential outcomes that can come from putting them in the hands of IT teamsHow such capabilities are grounded in the original principles of Digital Employee Experience – and how they will influence the space going forwardThe full capabilities of Assist and the capacity for IT teams to meet new standards of excellentRead more about Assist here.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Ravin Jesuthasan (futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer) returns to the show for the second time for a fascinating discussion dissecting the latest workplace trends and technologiesRavin, Tim and Tom discuss:AI and the democratization of knowledge, skill and productivityThe future of corporate “culture” in the age of decentralized, democratized workThe post-consumer society vs a new era of markets and opportunitiesThe confluence of sustainability and the fourth industirial revolutionLearn more at ravinjesuthasan.com.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experience To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The concept of the XLA has already changed IT forever. Today, though, as IT and the workplace both continue to change, it’s time for the XLA to change and evolve too, both in terms of what it measures and how. Given this exciting backdrop, there is nobody better for Tim and Tom to talk to about where the XLA is going next, than Experience Collab and Bright Horse CEO Neil Keating.Together Neil, Tim and Tom analyze the cultural and technological factors that are contributing to the XLA's ongoing evolution. These include - Hybrid work and its impact on XLA measurementAI and other new technologies and how they provide more sophisticated means of measuring sentiment‘Experience washing’ – and how customers should approach the sometimes-confusing experience spaceThe birth of Experience Collab, the wider states of the Experience economy, and much more besides!It’s a great episode and we hope you enjoy it.

The FULL Reality Bytes team joins today’s episode to wish Sam bon voyage on his last ever show appearance, along with a great discussion of the current and future state of Green IT. The team analyzes the recent reemergence of Green IT to the very forefront of the IT zeitgeist, asking why now, and what the current perspectives and ambitions are around Green IT of corporate leadership, employees and of course IT itself. The team discuss: How employees are educating themselves, and can be better educated, regarding the environmental impact of data consumptionHow a greener IT policy is frequently a more economical one – including tips around greener approaches to the hardware refresh cycleThe rise of green coding – and the broader effort to limit the environmental impact of techNexthink’s latest innovations with Green IT For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, Digital Experience Specialist Jim Graziano joins Tim and Tom to discuss his successful implementation of a real-world corporate “Tech Café”– a resource Jim started at Ball Corporation, and recently covered for the DEX Hub. The Tech Café was inspired by Apple’s Genius Bar. Both have a concierge-style walk-up service where customers/users can interact face-to-face with friendly trained experts and receive personalized support. Jim’s “Enterprise Genius Bar” quickly became a central service at his workplace, and a great opportunity for users and IT to reconnect in person – personally and professionally – in the post-pandemic hybrid environment.It is also, as Tim and Tom discover here, a great new tool for the provision and monitoring of a fantastic digital employee experience. Click here to read Jim’s DEX Hub article on the Genius Bar. You can find Jim on LinkedIn here and can check out his fiction here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.