The DEX Show: A Show for IT Change Makers

In this episode of Reality Bytes, hosts Tom and Tim, alongside panelists Megan, Oriana, Dina, and Sean, delve into the world of IT budgeting. The discussion explores the key components of IT budgets and offers tips and tricks for optimizing current budgets and saving money in the future. Topics include the breakdown of budget allocations for hardware, software, staff and the challenges of balancing budgets, such as personnel costs and the potential impact of economic changes on user experience.Download the free, new Nexthink eBook, 'How Much Does IT Waste on Unused Software Licenses'For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode of the DEX Show podcast, Tom and Tim welcome special guest Katrina Macdermid, author of the hugely successful new book "Humanising IT."Katrina's experience as a consultant and trainer in the IT industry, combined with the impact of the COVID-19 pandemic, drove her to address the lack of empathy and focus on user experience in IT service management. This realization led her to write the book and advocate for change. "Humanizing IT" introduces the concept of human-centered design and emphasizes the integration of IT service management and user experience.Join Tom, Tim, and Katrina as they delve into the power of human-centered design in IT service management and the potential for transforming the industry through a user-centric approach.You get hold of Katrina’s book on Amazon. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Last month saw the release of Nexthink Assist, an AI-powered virtual assistant for Digital Employee Experience (DEX). On today’s Reality Bytes, special guest Paul Gentile (Nexthink VP of Product Marketing) joins Tim, Tom, Sean and Dina to discuss the amazing new product, as well as the broader potential impact of AI on IT and DEX.The team discuss: The power of leveraging large language models and the potential outcomes that can come from putting them in the hands of IT teamsHow such capabilities are grounded in the original principles of Digital Employee Experience – and how they will influence the space going forwardThe full capabilities of Assist and the capacity for IT teams to meet new standards of excellentRead more about Assist here.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Ravin Jesuthasan (futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer) returns to the show for the second time for a fascinating discussion dissecting the latest workplace trends and technologiesRavin, Tim and Tom discuss:AI and the democratization of knowledge, skill and productivityThe future of corporate “culture” in the age of decentralized, democratized workThe post-consumer society vs a new era of markets and opportunitiesThe confluence of sustainability and the fourth industirial revolutionLearn more at ravinjesuthasan.com.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experience To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The concept of the XLA has already changed IT forever. Today, though, as IT and the workplace both continue to change, it’s time for the XLA to change and evolve too, both in terms of what it measures and how. Given this exciting backdrop, there is nobody better for Tim and Tom to talk to about where the XLA is going next, than Experience Collab and Bright Horse CEO Neil Keating.Together Neil, Tim and Tom analyze the cultural and technological factors that are contributing to the XLA's ongoing evolution. These include - Hybrid work and its impact on XLA measurementAI and other new technologies and how they provide more sophisticated means of measuring sentiment‘Experience washing’ – and how customers should approach the sometimes-confusing experience spaceThe birth of Experience Collab, the wider states of the Experience economy, and much more besides!It’s a great episode and we hope you enjoy it.

The FULL Reality Bytes team joins today’s episode to wish Sam bon voyage on his last ever show appearance, along with a great discussion of the current and future state of Green IT. The team analyzes the recent reemergence of Green IT to the very forefront of the IT zeitgeist, asking why now, and what the current perspectives and ambitions are around Green IT of corporate leadership, employees and of course IT itself. The team discuss: How employees are educating themselves, and can be better educated, regarding the environmental impact of data consumptionHow a greener IT policy is frequently a more economical one – including tips around greener approaches to the hardware refresh cycleThe rise of green coding – and the broader effort to limit the environmental impact of techNexthink’s latest innovations with Green IT For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, Digital Experience Specialist Jim Graziano joins Tim and Tom to discuss his successful implementation of a real-world corporate “Tech Café”– a resource Jim started at Ball Corporation, and recently covered for the DEX Hub. The Tech Café was inspired by Apple’s Genius Bar. Both have a concierge-style walk-up service where customers/users can interact face-to-face with friendly trained experts and receive personalized support. Jim’s “Enterprise Genius Bar” quickly became a central service at his workplace, and a great opportunity for users and IT to reconnect in person – personally and professionally – in the post-pandemic hybrid environment.It is also, as Tim and Tom discover here, a great new tool for the provision and monitoring of a fantastic digital employee experience. Click here to read Jim’s DEX Hub article on the Genius Bar. You can find Jim on LinkedIn here and can check out his fiction here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Nexthink is a community of changemakers. This not only applies to our engineers, it includes our customers as well – all of them, without fail. It’s what makes today’s Reality Bytes special guest, Jon Leighton (Head of Digital Communtiy and User Groups), such an interesting one. Jon’s role is focussed on pulling together the Nexthink customer community to share knowledge, build connections and get insrpired. Indeed, the DEX community is one of the closest and most stimulating in IT today. Togeter, Tim, Tom, Dina and Megan grill Jon about:· The signficiance of community in a new category such as DEX· How customer communtiy is created and sustained at Nexthink· How people can involved, whether you’re a customer or just an interested party For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Check out the DEX Certifications here. To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Few have more experience implementing DEX than Emily Schlick. On this special episode, Emily shares the story of an amazing career introducing DEX across multiple big names in the healthcare and pharmaceutical industry, including Express Scripts, Cigna and now now Vizient.Tim and Tom cover the following topics (among others) with Emily:How the DEX landscape has changed and evolved in the last decadeWhat are the main learnings she’s taken from multiple successful implementations of DEX across that periodThe personal and professional qualities that can make someone an effective and passionate DEX leaderIf you want to get up to speed on DEX yourself (and get your entire team on the same page also) – then (as Emily recommends) be sure to check out the DEX Hub’s free DEX Certifications today.To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

We’ve all been there: staring at a laptop screen during a video call where everything’s going wrong – audio that goes in and out, choppy video quality, sudden disconnections, you name it. If you think this is an unavoidable consequence of navigating the modern workplace, today’s episode of Reality Bytes is here to prove otherwise. This week, Nexthink technical experts Oriana and Dina school Tom, Sean, and Sam on the ins and outs of video conferencing technology, why problems occur, and how they can be prevented. They discuss:Personal horror stories of bad call experiences.The technical factors that influence video call quality.How IT can proactively improve collaboration tool experience. If you want to learn more about improving poor call quality, be sure to read the following blog post: How to Improve MS Teams’ Poor Quality across the Enterprise with NexthinkFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.