If you’ve been searching for ways to forge deeper customer connections in a world inundated with electronic communication, be prepared to go old-school. Handwritten notes are back and may be the perfect way for you to stand out from the crowd and foster meaningful relationships with your customers. This week, Mark discusses the revival of personal connections in the digital age with David Wachs, founder and CEO of Handwrytten. A serial entrepreneur, David revolutionized our approach to personal communication. His scalable, robot-based solutions for handwritten notes offer a smart blend of technology and personal touch, reshaping how brands interact with consumers. Here are some of the topics Mark and David discuss in this episode: The profound impact of handwritten notes in a digital age where electronic communication dominates The significance of thoughtful gestures in building and deepening business relationships Real-life examples where handwritten notes have influenced business outcomes, including customer retention and even winning back lost clients How handwritten notes have been used across different industries, ranging from real estate to e-commerce When surveyed, consumers agreed that handwritten notes walk the line between not being annoying and being highly personal How expensive is it to implement handwritten notes as part of a business strategy Follow Mark: LinkedIn: https://hi.switchy.io/markdrager Instagram:  https://hi.switchy.io/KcKi Want more free tools? Go to our podcast page at https://hi.switchy.io/KcKe

What does it actually take to sell someone on a concept, or an idea? When you’re trying to make an impact — to motivate, influence, or sell — what does it take to be able to remove all risk and uncertainty and make a prospect say yes? This week on the podcast, Mark gets personal. Using a story about his 15-year-old son’s plea for privacy, Mark explores some sure-fire strategies for creating the “perfect” pitch, one that removes all of a prospect’s doubts and uncertainties so they have no choice but to move forward with you. Here are some of the topics Mark covers in this episode: The importance of structuring requests Why you should be clear about what is being asked and provide a rationale for why it's needed How to explain the benefits and the necessity of the request to the decision-maker Consider potential objections and address them proactively How to remove doubts and make it easier for the decision-maker to say yes The importance of organizing your thoughts in a structured format Why you need to tailor your pitch to the audience's concerns and interests Knowing how your request aligns with your prospect’s values or goals can significantly impact the outcome Why you need to ask more questions and encourage dialogue  What Mark’s son is ready to pitch next Follow Mark: LinkedIn: https://hi.switchy.io/markdrager Instagram:  https://hi.switchy.io/KcKi Want more free tools? Go to our podcast page at https://hi.switchy.io/KcKe

If you’re like many entrepreneurs, focusing on your business numbers is not really your thing. You do what you can but ultimately, you’re too busy managing the day-to-day aspects of your business and focused on growth.  But surely if you keep working hard and expanding your business, profitability is inevitable? Right? This week, Mark discusses the importance of mastering business finances with Melissa Houston, a CPA, and the author of Cash Confident: An Entrepreneur’s Guide to Creating a Profitable Business. As the founder of the She Means Profit blog and podcast, Melissa helps established female online entrepreneurs manage their finances with confidence so that they can focus on tasks that drive profits within their businesses. Melissa is on a mission to tackle the shocking fact that 82% of businesses crash and burn because of poor money management. If you are an entrepreneur who struggles to gain control over your business finances, you’ll want to hear Melissa’s insights on how to prioritize profit.  Here are some of the topics Mark and Melissa  discuss in this episode: How focusing on your business numbers will help you increase the profit of your business Why even big businesses can go bankrupt if they don’t manage their money correctly Distinguishing between cash on hand and actual profit is crucial for financial clarity Three tips for driving profit Why controlling expenses is as important as generating revenue for maintaining profitability The importance of knowing your sales target each month Why it’s imperative to know how much you need to break even The difference between a tax CPA and a growth strategist CPA Why leaders are the ones who should set targets for their employees to meet How your money mindset affects your business success Why female business leaders struggle with their money mindset The different ways we hold ourselves back from financial success Why business owners struggle with including their salary in their financial plan Melissa’s #1 tip for selling more Follow Mark: LinkedIn: https://hi.switchy.io/markdrager Instagram:  https://hi.switchy.io/KcKi Want more free tools? Go to our podcast page at https://hi.switchy.io/KcKe

What if we flipped the script on The Beatles? Instead of just seeing them as the number one band of all time, we view them as a group of hardworking entrepreneurs who kicked off a wildly successful startup. After all, before they shot up the charts, they were just a bunch of young guys hustling through gigs, switching up their band name every few days, and making a heap of mistakes. Luckily for them -- and us -- a few people saw their potential and made some pivotal moves to help propel them to the top. But imagine if they’d waited for perfection before they made those moves – would they still be the fab four we adore? This week, Mark shares the three lessons he learned from the launch of The Beatles in the early 60s that still apply today. Implement them for your startup, your go-to-market strategy, or whatever it is you're aiming to launch to help you get to the next level, break through the noise, get more awareness, and generate more leads. Everything you want to do to have a successful brand, successful marketing, and sell more starts with these three things. Here are some of the topics Mark covers in this episode: Why success doesn't require perfection from the outset What you can learn from how The Beatles overcame early adversity How launching a product is the first step towards understanding market needs and adapting quickly. Ways a strong, relatable brand identity helps businesses connect with their audience The part consistency in messaging and appearance plays in creating a brand's reliability and trustworthiness How a unique value proposition sets a business apart What we can learn from how Brian Epstein got The Beatles’ first single on the charts Why startups need to allocate resources toward marketing to break through the noise There's no "set it and forget it" in branding, marketing, sales or customer experience Why you should create a brand that will sell to the people in power and the people who matter the most You always have to do way more work selling than you think Prioritize where you put your money to get that boost Follow Mark: LinkedIn: https://hi.switchy.io/markdrager Instagram:  https://hi.switchy.io/KcKi Want more free tools? Go to our podcast page at https://hi.switchy.io/KcKe

If win rates are the most accurate way to measure a salesperson’s effectiveness, why do we keep ignoring them? This week, Mark talks about the benefits of understanding and improving win rates with Andy Paul, prominent sales strategist and the voice behind The Win Rate Podcast. A maverick in the sales arena, Andy has carved out an extraordinary three-decade-long journey and become a go-to expert for transforming underperforming win rates, showcasing his prowess in a spectrum of fields, from nimble tech startups to the giants of the Fortune 1000.  Andy breaks down the reasons win rates are a true reflection of how effectively a salesperson meets customer needs and why regular analysis is key to identifying areas for improvement. Win rates -- what are they?  Why win rates are the thing that we should be focused on more than anything else? The percentage of buyers who don't want to talk to salespeople The biggest factors that influence the buyer's choice of vendor  Why establishing trust and rapport with clients is key to selling more How the buying journey differs from the selling journey The three tasks buyers need to accomplish in line with your selling The real purpose of discovery Why salespeople need to make the case for change upfront before they invest their time and energy How many selling hours does it take to move a deal from the initial point of contact to a win?  The most important thing you can do to increase your win rate Andy’s #1 favourite question to ask during a discovery call Follow Mark: LinkedIn: https://hi.switchy.io/markdrager Instagram:  https://hi.switchy.io/KcKi Want more free tools? Go to our podcast page at https://hi.switchy.io/KcKe

What if the secret to closing more deals is as simple as understanding what your customer really wants?  This week, Mark is joined by Karl Becker, the founder of Improving Sales Performance, and author of such influential books as Iceberg Selling, Set Up To Win, and Sales and Marketing Alignment. A seasoned expert in forging meaningful client relationships, Karl explains the benefits to seeing beyond the obvious in sales. He walks us through the best practices of iceberg selling, a technique based on the understanding that, for every person, company, and situation, you can only see 10% of what's really going on.  So if you’re ready to not just meet your sales goals but also really connect with your clients, Karl's insights are exactly what you’re looking for. Here are some of the topics Mark and Karl discuss in this episode: The five best practices for “iceberg” selling The table stakes for a salesperson How sales is like being a guide Four mindsets to set you up for success How probing deeper can uncover the real issues/opportunities Switching between an introverted and extroverted communication approach How open-ended questions engage clients help you understand their perspectives better Ways to gain access to the 90% of information that is below the surface The significance of listening actively and empathetically Karl’s favourite “conversation-starter” question Follow Mark: LinkedIn: https://hi.switchy.io/markdrager Instagram:  https://hi.switchy.io/KcKi Want more free tools? Go to our podcast page at https://hi.switchy.io/KcKe

Imagine a world where your every click, every second spent on a webpage, subtly influences online rankings and guides your digital experience.  A world shrouded in mystery, where the secrets of SEO are guarded by the titans of the digital realm, and the inner workings are so intricate that even experts find them challenging to understand. Join Mark on an exhilarating journey with the man who infiltrated the heart of Google and unearthed secrets that will forever alter your understanding of SEO. Together with an army of Google quality raters, Cyrus Shepard helped shape the destiny of digital content. Their mission: to train machine learning algorithms, steering them towards a human-like evaluation of content quality.  Cyrus Shepard, the mastermind behind Zyppy SEO, has over ten years in the game and knows a thing or two about what makes search engines tick. In an attempt to learn more, he became one of 16,000 people around the world who work as a Google Quality Rater: a trained Google contractor whose job is to rank the quality of websites and their content.  Here are some of the topics Mark and Cyrus discuss in this episode: What Google Quality Raters actually do How Google uses their quality raters to train its machine-learning algorithms The ways Google has been stretching the truth and why Why Cyrus had to stop thinking like an SEO expert and start thinking like a user The benefits of understanding modern SEO practices How Google rates good quality content Why quality content continues to be king Why your content has to be better than AI-generated content Strategies for creating content for both the user and search algorithms Why branded content is so important Follow Mark: LinkedIn: https://hi.switchy.io/markdrager Instagram:  https://hi.switchy.io/KcKi Want more free tools? Go to our podcast page at https://hi.switchy.io/KcKe

If your marketing content has been ineffective, you may be overlooking some valuable insights from the people who deal with your clients every day – your sales team. This week, Mark is joined by Purna Virji, past winner of the LinkedIn Ads Cross-Functional Partner of the Year award, and author of "High Impact Content Marketing." She’s got some serious chops in making sales and marketing play nice together, working with teams of all sizes across the globe. She walks us through the benefits of using insights from sales to inform marketing strategies and creating a collaborative environment where both departments work towards common business goals. Here are some of the topics Mark and Purna discuss in this episode: Marketers need to get a bigger seat at the table Why marketing strategies should come from customers and from sales How Purna prioritizes what drives the most value for a business The questions marketing should be asking the sales team How to understand what sales have to say about the customer helps in prioritizing strategy  Why sales is more on the ball about what will make the company money The four root causes of most customer objections How to proactively address customer objections in your messaging Why feel/felt/found is one of Purna’s favourite sales tools Some of Purna’s favourite questions for sales teams How sales can help marketing develop the right messaging Where marketers often stumble when tying marketing goals back to business goals The importance of being clear about desired business outcomes How reading comment sections can help you find your USP The lesson Purna learned the hard way Purna's #1 tip for selling more Follow Mark: LinkedIn: https://hi.switchy.io/markdrager Instagram:  https://hi.switchy.io/KcKi Want more free tools? Go to our podcast page at https://hi.switchy.io/KcKe  

Have you ever wondered how successful business leaders get access to so many opportunities? Or how they become integral players in impactful projects alongside some of the most influential people? This week, Mark talks about the importance of being in the right room. And how business leaders, entrepreneurs, and sales and marketing individuals are missing out because they aren’t willing to voyage outside of their comfort zones. Here are some of the topics Mark discusses in this episode: How you’ll never get in the room if you don’t leave your desk The importance of clearing your schedule to make room for more opportunities Mark’s eye-opening trip to see Tony Robbins How surrounding yourself with influential and successful individuals can lead to unforeseen opportunities and growth How being in the room with high achievers fosters an atmosphere of mutual trust and opens doors for strategic, high-level conversations Why you need to actively seek out new environments and networks How aligning with reputable organizations or events can instantly boost your credibility Why collaborating with established organizations in meaningful projects can create a win-win situation How exploring different networks and events can help you find the right room Why finding the “right room” is a lot like dating Why your initial investment of time and money has long-term benefits that often outweigh the initial costs or discomforts Follow Mark: LinkedIn: https://www.linkedin.com/in/markdrager Mark Drager Instagram: https://www.instagram.com/mark.drager/ The How To Sell More Podcast Instagram: https://www.instagram.com/salesloopbrand/   Want more free tools? Go to our podcast page at https://salesloopbrand.com/ 

When was the last time you picked up the phone to call a new prospect? You may not want to hear this, but the days of relying solely on cleverly crafted email campaigns to reach your target audience are over. The resurgence of cold calling may be your secret weapon for truly distinguishing yourself from the competition. This week, Mark is joined by Marcus Chan, a three-time SalesForce Top Sales Influencer to Follow and Wall Street Journal best-selling author of the book, Six-Figure Sales Secrets. Marcus walks us through his approach to cold calling and breaks down all of the barriers, fears, and reasons why most of us are not willing to cold call.  Here are some of the topics Mark and Marcus discuss in this episode: How cold calling helps you cut through digital noise Why a more direct human interaction gives you more options The key differences between inbound and outbound leads Why a well-searched/targeted prospect list is crucial for success How to tailor your list to specific Ideal Customer Profiles Why your calls should be targeting the “decision maker” How understanding the unique challenges and responsibilities of different decision-makers will improve the quality of your list Why intrapreneurs make the best salespeople Why frameworks work better than scripts The top traits of a successful salesperson How to avoid “commission breath” Marcus’ #1 tip for selling more Follow Mark: LinkedIn: https://www.linkedin.com/in/markdrager Mark Drager Instagram: https://www.instagram.com/mark.drager/ The How To Sell More Podcast Instagram: https://www.instagram.com/salesloopbrand/   Want more free tools? Go to our podcast page at https://salesloopbrand.com/