The Workplace Communication Podcast

Peter Hopwood, an International Speaker and TEDx Coach, shares valuable insights on fostering trust and engagement in virtual settings. He emphasizes the power of authentic self-expression and personal connections, even from a distance. Discover how to create emotional ties by tapping into your own feelings and using non-verbal cues effectively. Learn innovative strategies to enhance engagement during virtual meetings by sharing personal stories and optimizing your presentation style. This is a must-listen for anyone looking to elevate their communication skills in an increasingly digital world.

Living and working with both your co-workers and customers 24 hours/day, 7 days/week brings with it a unique set of challenges and experiences. Add to that a mix of people coming from over 70 different cultures… On this episode of The Workplace Communication Podcast, we’re talking with Paul Rutter, Author, Speaker, Cruise & Entertainment Director, about how to create an exceptional customer experience. Paul has spent over 40 years in the hospitality, travel and cruise industries, the last 30 of which were onboard some of the largest and most luxurious cruise ships in the world.  He joins us to share the leadership lessons he has learned along the way. Leadership tips you won’t want to miss: 🎙️ How being memorable for the right (rather than the wrong!) reasons provides a constant stream of customers 🎙️ Tips on creating a More Than Perfect® customer experience in your business 🎙️ Why exceptional customer experience just doesn’t work if not paired with accountability 🎙️ How empowering front-line employees to resolve customer problems pays in dividends If you’re looking to learn how to create an exceptional customer experience that exceeds expectations every single time, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  A written transcript of this podcast episode is available upon request.  To request a copy, please send us an email. Paul Rutter’s contact information: Website Twitter LinkedIn Facebook Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

The past couple of years have been anything but predictable.  A lot of people have found the sudden need to constantly adapt to undesired change completely exhausting. On this episode of The Workplace Communication Podcast, we talk with David Gouthro, Professional Speaker and Consultant, about letting go of our need to feel comfortable, embracing ambiguity and simply stepping into the reality of the present moment.   Listen in and discover how to bring a lightness and sense of fulfillment back to your organization. Leadership tips you won’t want to miss: 🎙️ how to keep up when the ground underneath you is continually shifting 🎙️ the grief process needed to let go of wishing things were different than they are 🎙️ the most critical interpersonal skills needed to be successful as a leader 🎙️ shifting from having conversations about people who are different than us to having them with those who are different than us A seasoned (but not too spicy!) speaker with over 40 years experience, David Gouthro is a sought-after consultant who is best known for his creative presentations, playful demeanor, and relentless focus on delivering value to his clients, colleagues and community.  David’s experience comes from supporting clients on four continents, in organizations that range from mining, energy, healthcare and financial services… to high tech, biotech, government and the not-for profit sector.   As the father of a precocious 21-year-old daughter Anna, he has been forced to embrace the qualities of humility, patience, good humour and… acceptance of his own parental inadequacies!  The main focus of his current business involves working with individuals and groups who have no one else to point to as excuses for their own inaction. This has led him to spend the majority of his time helping executive teams and Boards make the tough decisions required to grow their businesses in a complex and unpredictable economic environment.  If you’re looking to get creative and innovative, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  A written transcript of this podcast episode is available upon request.  To request a copy, please send us an email. David Gouthro’s contact information: Website LinkedIn Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes Additional links: Empathy Game Anima Leadership Book: The Relaxation Response

“The best presenters are people who are comfortable in their own skin.” On this episode of The Workplace Communication Podcast we’re joined by Lee Jackson, Award-winning Motivational Speaker and Presentation Coach. Listen in as Lee shares his best tips on how to finally feel comfortable (and kill it) when speaking in front of an audience. Leadership tips you won’t want to miss: 🎙️ How trying to be someone else gets in the way of giving a great presentation 🎙️ Things that get in the way of presenting authentically 🎙️ Striking the balance between planning and spontaneity for authentic communication 🎙️ How to build your confidence so people will start noticing your speaking skills Lee Jackson is an award-winning Speaker, Presentation Coach and author of twelve books. He works in businesses and education helping people to Get Good® in challenging times. He is a Past President of the Professional Speaking Association in the UK & Ireland. He lives with his family in Yorkshire. He loves good comedy, old school Hip Hop and basketball. He doesn’t like gardening! Whether you’re nervous as heck about an upcoming presentation or are simply looking to brush up your speaking skills, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  A written transcript of this podcast episode is available upon request.  To request a copy, please send us an email. Lee Jackson’s contact information: Website Podcast Twitter: @leejackson  Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

Crisis management has taken a whole new turn since the era of social media. According to Jeff Hahn, expert in reputation management and crisis communication, brands have a maximum of 2 hours to get ahead of the news that will inevitably circulate once a crisis has happened. On this episode of The Workplace Communication Podcast, Jeff shared the 5 steps that need to take place to recover from even the most appalling of crises – while keeping your organization’s reputation intact! Leadership tips you won’t want to miss: 🎙️ The risks of staying silent after a crisis 🎙️ The most important thing to get right when bad news breaks 🎙️ What you can do to avoid being the organization who only develops their crisis response after it’s too late 🎙️ The value of internal transparency in proactively minimizing external overspill Jeff Hahn is an expert in reputation management and crisis communication for food brands. Growing up on a family farm in Iowa put Jeff on the path to working in the food industry. His background and professional interest in communications come together through Apron Food & Beverage Communications, an agency specializing in food PR and marketing. Jeff also manages the Predictive Media Network, a national media training service as well as Hahn Public Communications. Jeff and his team of 36 staff members represent food brands and public infrastructure systems across North America. More specifically, they specialize in crisis communications for clients facing high stakes situations using a unique set of reputation management models. His book, Breaking Bad News: 12 Essential Crisis Communication Tools, is focused on reputation management for brands in crisis situations. If you want to proactively brush up on your understanding of how to effectively respond to that crisis you’re hoping your organization will never have to deal with, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  A written transcript of this podcast episode is available upon request.  To request a copy, please send us an email. Jeff Hahn ’s contact information: Book LinkedIn Website Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

“Are you willing to be wrong to further what is right?”. This is just one of the powerful questions shared by Dr. Troy’s mom, Fanny, who was diagnosed with breast cancer when he was just 12 years old.   In this episode of The Workplace Communication Podcast, Dr. Troy gives us a sneak peak into the teachable moments he experienced as a child, that have now been transformed into guiding leadership principles in new book FANNY RULES: A Mother’s Leadership Lessons that Never Grow Old. Leadership tips you won’t want to miss: 🎙️ Recognizing when your feedback is causing more harm than good 🎙️ Noticing if you’re tearing someone down to build yourself up 🎙️ Why knowledge itself isn’t power, but simply a collection of data and information – and what you need to do to make it powerful 🎙️ Leaning into healthy debate rather than healthy conflict Featured on the Today Show, ABC, Beyond the Business Radio Show, and CEO World, Dr. Troy Hall is an award-winning culture strategist, speaker, bestselling author, and talent retention expert.  His doctorate in Global Leadership and Entrepreneurship has sent him across the globe to help leaders create cultures of cohesion and retain top talent in their organizations.  Dr. Troy is the author of the Bestselling title, Cohesion Culture: Proven Principles to Retain Your Top Talent, and the Best New Release FANNY RULES: A Mother’s Leadership Lessons That Never Grow Old. He was once told he did not have the talent to write. His mom aka Fanny reminded him, “It’s not the successes or failures that shape your life, it’s how you handle them.” If you’re someone who is drawn in by stories and want to learn from longstanding leadership wisdom that still holds true today, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  A written transcript of this podcast episode is available upon request.  To request a copy, please send us an email. Dr. Troy Hall podcast contact information: Website Book or audiobook LinkedIn Facebook YouTube Cohesion Culture Course Twitter and Instagram @drtroyhall Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

“When is that moment when [my] brain goes to shaming, blaming, defensiveness, victimization, patronization, persecution?” According to Denise Cooper, Founder and CEO of Remarkable Leadership Lessons, the key to stepping out of the repetitive cycles of shame and blame we’ve been socialized to engage in is to develop awareness of the moment this starts to happen. Much like her book Remarkable Leadership Lessons: Change Results One Conversation at a Time, this episode of the Workplace Communication Podcast is designed to let you see the power and potential within you, and how if you show up, step up, and speak up, you can get the results you really want.  Leadership tips you won’t want to miss: 🎙️ What leaders can do so that others will want to stay in a conversation with you 🎙️ Discover the link between someone feeling they’re a victim and using shame to get others to conform 🎙️ How letting go of the weapons of shame and blame encourages everyone to do their best at work 🎙️ Tips to escape the shame and blame cycle so you can genuinely impact change 🎙️ Signs leaders can look for to know they’re doing right by their team Denise Cooper is the Founder and CEO of Remarkable Leadership Lessons, a company founded over 10 years ago to assist C-suite, senior-level business leaders, and managers in raising their game as contributors to profitability.   Denise serves as an Executive Coach and Keynote Speaker, with a proven process for grooming diverse candidates for succession. She does this through one-on-one customized development plans, professional assessments, and time-proven case studies. If you’re looking to step out of the shame and blame cycle once and for all, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  A written transcript of this podcast episode is available upon request.  To request a copy, please send us an email. Denise Cooper’s contact information: Website Podcast: Closing the Gap with Denise Cooper on Apple, Spotify, Google Play LinkedIn Book Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

From the time Emily Melious was a college student, she recognized how rarely people ended up finding themselves in fulfilling careers.  As she got into the workforce, she noticed how often the roles into which people were hired weren’t necessarily the best fit for either the individual or the organization. As a SHRM-SCP, Certified Kolbe Consultant and CEO of Launch Consulting, Emily has made it her mission to help professionals create fulfilling careers and companies create fulfilling workplaces. Since 2007, she's transformed work into something that is satisfying, fulfilling, and energizing for everyone. On this episode of The Workplace Communication Podcast, Emily and I dive into everything you need to do so yourself. Leadership tips you won’t want to miss: 🎙️ Identifying the root cause of breakdowns in efficiency in your team members 🎙️ How to find fulfilment in the workplace and support your team members to do so also 🎙️ The trifecta of skill, passion and talent and why it’s so important 🎙️ Tips on hiring top performers 🎙️ Factors to consider when choosing psychological assessments for hiring If you’re looking to get better at matching the right person with the right job or looking to land that perfect fit position yourself, then this episode is for you!   If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  A written transcript of this podcast episode is available upon request.  To request a copy, please send us an email. Emily’s contact information: LinkedIn: https://www.linkedin.com/in/emilymelious/ and https://www.linkedin.com/company/launch-consulting/ Websites: https://www.emilymelious.com/ and www.launchconsulting.io   Lindsay’s contact information:  To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

Why is it that somewhere between childhood and adulthood, many of us start to shift away from our playful nature and into a more serious business persona? That whole “acting like a real adult” thing starts to take up more and more space. Until we suddenly find ourselves disconnected from the fun, playful parts of ourselves. But who says that play can’t also be a part of business? According to Jeff Harry, Positive Psychology Play Consultant & Speaker, play is a crucial part of creating an environment of psychological safety, where people can embrace authenticity, vulnerability and willingness to fail, to maximize creativity and innovation. On this episode of The Workplace Communication Podcast, Jeff and I explore the role of play in business and in life. Leadership tips you won’t want to miss: 🎙️ Why embracing a play-oriented mindset will help your business thrive 🎙️ How perfectionism gets in the way of play and creativity 🎙️ Finding the thing that makes you come alive 🎙️ How finding a flow state helps to shut down your inner critic Jeff Harry combines positive psychology and play to help teams/organizations create psychologically safe workspaces and assist individuals in addressing their biggest challenges through embracing a play-oriented approach to work. For his work, Jeff was selected by BambooHR & Engagedly as one of the Top 100 HR Influencers of 2020 and has been featured in the NY Times, Mashable, Upworthy & Shondaland. Jeff has worked with Google, Microsoft, Southwest Airlines, Adobe, the NFL, Amazon, and Facebook, helping their staff to infuse more play into the day-to-day. If you’re looking to bring a bit more fun into the workplace, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  A written transcript of this podcast episode is available upon request.  To request a copy, please send us an email. Jeff Harry’s contact information: Website: https://www.rediscoveryourplay.com/guest YouTube: https://youtube.com/jeffharryplays Instagram: https://instagram.com/jeffharryplays LinkedIn: https://www.linkedin.com/in/jeffharryplays Medium: https://medium.com/@jeffharryplays Twitter: https://twitter.com/jeffharryplays TikTok: https://www.tiktok.com/@jeffharryplays Lindsay’s contact information: To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes

What’s the most important thing needed to lead with your values, conscience, and ethics in the workplace? According to Richard Shell, senior faculty member and Chair of the Legal Studies and Business Ethics department at Wharton School of the University of Pennsylvania, it’s developing a habit of speaking as a person of conscience. On this episode of The Workplace Communication Podcast, Richard highlights the increased movement towards centering ethics in the workplace. He also shares concrete tips on how to successfully navigate ethical dilemmas so you don’t end up making decisions you regret and shares how you can lead through your values. Leadership tips you won’t want to miss:   🎙️ Developing a habit of speaking as a person of conscience. 🎙️ The values that most frequently lead to conflict 🎙️ How your value system can get deadened over time 🎙️ Leading as a person of conscience in all aspects of your life 🎙️ Concrete tools to help you lead with that to support you in making ethical decisions   Richard Shell is a senior faculty member at one of the world’s leading business schools, the Wharton School at the University of Pennsylvania. He serves as Chair of Wharton’s Legal Studies and Business Ethics Department, the largest department of its kind in the world. His students have included Silicon Valley entrepreneurs, FBI hostage negotiators, Navy SEALs, and United Nations peacekeepers. His bestselling books on negotiation, persuasion and personal success have sold over 500,000 copies in some 17 languages. His latest book, The Conscience Code, provides a practical framework for leaders at every level to manage ethical conflicts. If you’re wanting to ensure that ethical decision-making stays front and centre throughout your career, then this episode is for you! If you’ve enjoyed this episode, please be sure to subscribe and leave a review.  A written transcript of this podcast episode is available upon request.  To request a copy, please send us an email. Richard Shell’s contact information: Website LinkedIn Book Lindsay’s contact information:  To book a discovery call E-mail Website Free e-course: Free Yourself from Workplace Confrontation and Conflict LinkedIn Previous podcast episodes