The Workplace Communication Podcast #066 - Leadership Lessons From 40 Years at Sea with Paul Rutter
Living and working with both your co-workers and customers 24 hours/day, 7 days/week brings with it a unique set of challenges and experiences.
Add to that a mix of people coming from over 70 different cultures…
On this episode of The Workplace Communication Podcast, we’re talking with Paul Rutter, Author, Speaker, Cruise & Entertainment Director, about how to create an exceptional customer experience. Paul has spent over 40 years in the hospitality, travel and cruise industries, the last 30 of which were onboard some of the largest and most luxurious cruise ships in the world. He joins us to share the leadership lessons he has learned along the way.
Leadership tips you won’t want to miss:
🎙️ How being memorable for the right (rather than the wrong!) reasons provides a constant stream of customers
🎙️ Tips on creating a More Than Perfect® customer experience in your business
🎙️ Why exceptional customer experience just doesn’t work if not paired with accountability
🎙️ How empowering front-line employees to resolve customer problems pays in dividends
If you’re looking to learn how to create an exceptional customer experience that exceeds expectations every single time, then this episode is for you!
If you’ve enjoyed this episode, please be sure to subscribe and leave a review.
A written transcript of this podcast episode is available upon request. To request a copy, please send us an email.
Paul Rutter’s contact information:
Lindsay’s contact information:
Free e-course: Free Yourself from Workplace Confrontation and Conflict