Legendary tech journalist Kara Swisher joins Robb and Josh for a discussion about the early days of Silicon Valley and the shape of things to come. Her Boom Town column in The Wall Street Journal covered the early days of the internet, giving her access to key players like Marc Andreessen, Steve Jobs, Bill Gates, Jeff Bezos, Sheryl Sandberg, and Mark Zuckerberg. Swisher joins Robb and Josh to share insights from her new memoir, Burn Book, which reveals the tangled relationships between tech's largest power brokers from the vantage point of an embedded reporter. This episode offers brisk contemplations on how AI will impact business and design.

Learn about the inner workings of AI agents by watching conversational experiences in action. Annie Harshberger, Lead Experience Architect at OneReach.ai (https://onereach.ai/) takes Robb and Josh through an interactive demo of AI agents swarming together to automate complex scheduling requests. Annie has designed hundreds of conversational experiences orchestrating generative AI and other tools. Here, she shares insights into the design process as well as the coordinated effort taking place behind the scenes. This episode provides a crucial perspective for anyone trying to understand how AI agents can scale across an organization.

Robb Wilson, CEO of OneReach.ai, and Josh Tyson discuss the complexities of AI agents, the technology ecosystems they require, and how organizations can empower them. They explore the future implications of AI agents for software and productivity, emphasizing the need for infrastructure and ecosystem integration to ensure success in the age of AI.

Daniel Lametti and Joanna Kuc discuss creating an advanced chatbot for mental health journaling. They explore the use of conversational AI, linguistic biomarkers for mental health, and the challenges of participant engagement. The podcast highlights their innovative design process and findings in an engaging discussion.

As conversational AI continues to change the nature of UX, we're excited to bring you a practical (and thorough) conversation about hiring design talent with Aaron Cooper, Senior Director of Digital Experience at Banner Health. Aaron has lead the creation of multiple products involving conversational AI at companies like Honeywell and Optum Health, and was generous enough to open up about what he's looking for when hiring design talent and how he makes sure key people within his organization are partners in design. We've also got a special guest host for this episode: Elias Parker, the executive producer of our book, Age of Invisible Machines, and of this podcast. An ethnographer by training, Elias has been working with UX practitioners for more than a decade and has hired over 200 researchers and designers across disciplines.

Former Chief Knowledge Officer at NASA, Roger Forsgren, discusses Lean Knowledge Management and the unique rhythms of data organization and maintenance. Topics include NASA's culture of tradition and innovation, the role of ethics in engineering education, engaging knowledge management strategies for active participation, knowledge sharing in space exploration, AI tools in knowledge management, and concluding with a discussion on Lean UX and NASA.

Take a deep dive into the creation of an advanced digital assistant with Jeff McMillan and David Wu of Morgan Stanley. As the Head of AD&I, Morgan Stanley Wealth Management and the Head of Knowledge Management & Generative AI respectively, Jeff and David led the creation of an AI assistant for the global investment firm's advisors. Robb and Josh invite them in for a conversation about the technical work and strategic initiatives that enabled Morgan Stanley to create a knowledge base that's given them a massive leap forward with conversational AI.

Richard Florida discusses the connection between cities and innovation, highlighting urban dynamics, the impact of the metaverse on city evolution, Detroit's revitalization, and the role of artificial general intelligence in corporate innovation networks. The conversation explores resilience and innovation in cities like Troy and Detroit, as well as the potential of AI augmentation for future interactions.

Payal Arora is a Professor of Inclusive AI Cultures at Utrecht University and Co-Founder of FemLab. She's also the author of the award-winning "The Next Billion Users" from Harvard Press, and her new book "From Pessimism to Promise: Lessons from the Global South on Designing Inclusive Tech" will be released this fall by MIT Press. Payal joins Robb and Josh for a frank and eye-opening exploration of technology and innovation in the Global South.

Global CIO of Zoom, Gary Sorrentino, discusses human-to-human collaboration, AI in meetings, redefining work through collaboration, tech giant cooperation, evolving nature of meetings, and technology's influence on generational mindset in the workplace.