When a Jüsto shopper fills their digital basket via the platform’s app, the teams behind the scene are getting to know the customer. Using AI, they create a personalized experience to meet the customer’s evolving needs. Paulo Neto, Jüsto’s Chief People and Performance Officer, visits host Natalie Pierce for a conversation about the teams and technology that are driving Latin America's fastest-growing online grocery platform. Tune in as Paulo pulls back the curtain on Jüsto’s strategies for building high-performance teams and processes that ensure its fulfillment centers deliver results 24/7. Every person, regardless of position or level, must be committed to Jüsto’s culture: “Always thinking about the customer,” Paulo explains.Episode HighlightsJüsto is a 100% digital platform that leverages AI to map the customer’s shopping journey for a unique experience. By cutting out supply chains, buying from local farmers and products, and saving customers’ time, Jüsto responds to these key components of shopping: experience, time, and economy. Jüsto’s strategy to ensure operating efficiency is focused on these three pillars: people, process, and systems.New people leaders should not try to turn a team’s weaknesses into strengths, Paulo suggests, but rather discover strengths and consolidate. That way, high-performance teams can deliver results that support the company’s goals.💡 Meet Your Host 💡Name: Natalie PierceOrganization: Gunderson DettmerConnect: LinkedIn💡 Featured Guest 💡Name: Paulo NetoOrganization: JüstoConnect: LinkedInContact☑️ Connect with us: LinkedIn | X | Gunderson Dettmer☑️ Subscribe to the FutureWork Playbook in your preferred podcast app so you never miss an episode. This podcast is for informational and educational purposes only. It is not to be construed as legal advice specific to your circumstances. If you need help with any legal matter, be sure to consult with an attorney regarding your specific needs.

Gabe Duncan combined his unique experience – including stints as a musician, data engineer, and data science manager – with his entrepreneurial spirit to co-found Slang.ai five years ago. In Slang.ai, he envisions a “utopian vision.” If you dine at restaurants, you’ve probably called to book a reservation, only to be put on hold by a harried host. If you’re a host, you’ve probably had to navigate buzzing phone calls when other duties called. Slang.ai leverages voice AI to power its digital phone concierge platform. “In the utopian vision, we are helping restaurants level-up their hospitality by removing, one, the need to do these tasks. And two, the frustration that can not only affect the caller but also the person standing in front of the host at that time, too,” Gabe explains to host Natalie Pierce,  Gabe discusses his non-traditional past and his innovative future – and how AI fits into it. That future includes Slang.ai’s exciting partnership with OpenTable, the global leader in restaurant tech. Launched last month, the partnership involves Slang.ai helping OpenTable operators with their phones and communications. As for AI, Gabe believes “we should use this opportunity to get better as humans doing what humans should do well, which is connecting with each other and learning to live better lives – human lives – without being pulled into things that frustrate us.”Episode HighlightsSlang.ai’s mission is to create a great conversation between restaurant customers and staff that isn’t stilted and is intelligent enough to save time on both ends.Gabe’s early repetitive stress injury from playing guitar eventually led him to work on Spotify’s hands-free voice assistant. Today, Slang.ai has several voice capabilities. “Inclusive” is the keyword at Slang.ai, where technology is democratized so users aren’t trapped by a big corporate voice assistant.Gabe suggests that entrepreneurs should think like sailors, not race car drivers. “If you start with an idea of where you're going, and you have to keep directing yourself back, it's more like sailing a ship than it is driving a car. You just have to keep going back, tacking through the wind to find your course.”💡 Meet Your Host 💡Name: Natalie PierceOrganization: Gunderson DettmerConnect: LinkedIn💡 Featured Guest 💡Name: Gabe DuncanOrganization: Slang.ai | LinkedInConnect: LinkedInContact☑️ Connect with us: LinkedIn | X | Gunderson Dettmer☑️ Subscribe to the FutureWork Playbook in your preferred podcast app so you never miss an episode. This podcast is for informational and educational purposes only. It is not to be construed as legal advice specific to your circumstances. If you need help with any legal matter, be sure to consult with an attorney regarding your specific needs.

Host Natalie Pierce invites Justin Schiefner, vice president of global people operations and culture at Arkose Labs, for a conversation about how Arkose Labs – on Fast Company’s prestigious list of “Most Innovative Companies” – builds on an alchemy of technology and people to create a successful global platform. Arkose Labs emphasizes a holistic approach to talent acquisition and prioritizes skills like emotional intelligence and communication over traditional degrees. Initiatives like R&D demo hours, newsletters, and hackathons foster employee engagement and idea-sharing. “Justin's insights remind us that, even as technology advances, success in the modern workplace still comes down to people,” Natalie observes. Episode HighlightsThe elevator pitch about Arkose Labs: It protects the most recognizable brands in the world from bad actors and bots that perpetrate malicious online activity.Arkose Labs works hard to ensure that its global teams build upon the company’s core values and, at the same time, nurture and support regional cultures.Arkose Labs is learning to leverage AI to assist managers during the performance feedback process. For the global People Operations team, AI is leveraged to streamline the updating of employee manuals and policies in real-time, affording the team more resources to allocate to employee relations and strategic initiatives. The fine line with feedback: “If something is not going well, we want to know, but we also want you to come to the table with a solution,” Justin explains.Arkose Labs doesn’t use the term “culture fit” because “we don't have a mold here. We want someone who's going to be an add to the culture that we're creating.”In drafting job descriptions, Arkose Labs starts with a list of must-haves and nice-to-haves, which becomes a foundation for direct sourcing for the role.Committed to breaking down silos, Arkose Labs uses tools like “all-hands” sessions, q-and-a’s with the C-suite, r-and-d demos, and hackathons to keep employees engaged and informed.💡 Meet Your Host 💡Name: Natalie PierceOrganization: Gunderson DettmerConnect: LinkedIn💡 Featured Guest 💡Name: Justin Schiefner  Organization: Arkose Labs  Connect: LinkedInContact☑️ Connect with us: LinkedIn | X | Gunderson Dettmer☑️ Subscribe to the FutureWork Playbook in your preferred podcast app so you never miss an episode. This podcast is for informational and educational purposes only. It is not to be construed as legal advice specific to your circumstances. If you need help with any legal matter, be sure to consult with an attorney regarding your specific needs.

Vanta, a company that helps customers get compliant and build security programs, uses an AI tool to answer security questionnaires. Where humans had once spent hours on the task, the tool completes it quickly and accurately. Vanta’s customers love it.That’s not to raise the specter of automation stealing human jobs, explains Vanta’s chief legal officer and chief people officer, Ari Shahdadi. “We certainly don’t see this as a thing that’s threatening to anybody or going to replace anybody so much as drive future efficiency and accuracy and how people do their jobs,” he says.Ari joins host Natalie Pierce and Steve Baglio, both former colleagues from Ari’s earlier role at Gunderson Dettmer, to discuss how technology intersects with people, particularly in the legal HR context. Their conversation covers how small, focused teams can prioritize business outcomes; how in-house professionals must become flexible in today’s fast-paced environment; and how the lawyer is moving away from being an “oracle of knowledge,” as Steve says, to becoming an expert in making good judgment.“If you can put yourself in a position where you’re able to be flexible and develop other operational skill sets, you can have a role in a company like a chief judgment officer, right? Instead of a chief legal officer,” he suggests.Episode HighlightsVanta uses a recruiting tool called Ashby but also has a rigorous, structured interview process designed to bring in strong talent and get them productive as soon as possible.Will AI replace lawyers? “I think they’re useful as tools to kind of help you with general tasks, but I am not going to ask one what the law is on something because I might get a wrong answer,” Ari observes.Today’s general counsel is branching into integrative roles within an organization, such as COO or deputy CO, Steve says.   While Vanta isn’t in a highly regulated sector, it has a robust compliance team because, as Ari explains, “if we’re not using our own product, then should our customers?”AI systems excel in areas of subject matter expertise, Ari says – “but they have to be trained properly and designed properly.”The silos around lawyers are breaking down as companies find success by running legal with business development or other functions, Ari says.💡 Meet Your Host 💡Name: Natalie PierceOrganization: Gunderson DettmerConnect: LinkedIn💡 Featured Guests 💡Name: Ari Shahdadi Organization: Vanta Connect: LinkedIn | EmailName: Steven BaglioOrganization: Gunderson DettmerConnect: LinkedInContact☑️ Connect with us: LinkedIn | X | Gunderson Dettmer☑️ Subscribe to the FutureWork Playbook in your preferred podcast app so you never miss an episode. This podcast is for informational and educational purposes only. It is not to be construed as legal advice specific to your circumstances. If you need help with any legal matter, be sure to consult with an attorney regarding your specific needs.

Guests Dazza Greenwood and Dr. Lance Eliot explore the benefits of generative AI in the legal field, discussing the power of legal prompt engineering and the high-value use cases for AI in law. They emphasize the importance of well-constructed prompts and human oversight, while also highlighting the need for lawyers to embrace AI to stay competitive. The speakers also share their favorite books, movies, childhood inspirations, and discuss the importance of curiosity and playful creativity in facing and adapting to big changes in the world.

Charlene Li, an expert in transformative technologies, discusses the future of work and the potential of generative AI to drive innovation. Companies can benefit from embracing generative AI for data analysis, collaboration, and customer experiences. Developing a strategy in the first 90 days is crucial. Data governance and ethical use of generative AI are essential for protecting employee and customer data. The episode also explores the power of generative AI in making correlations and highlights the importance of executive leadership in adopting generative AI.

Helping Legal Teams Leverage Generative AI: A Conversation with IronClad Co-Founder, Cai GoGwilt. In this episode, Natalie dives into the world of AI-powered business contracts and how the legal industry may be leading the way. They discuss IronClad's commitment to responsible AI deployment, the transformative impact of generative AI tools, and the revolutionizing of contract creation and management. Don't miss out on uncovering the future of work and the power of AI in the legal industry.

“Right now, we have this great opportunity to create a balanced and reasonable law that works for an industry that also protects individuals.”In this episode, Natalie welcomes Anna Westfelt, the Head of Gunderson Dettmer’s Data Privacy Practice, to discuss the growth of AI technology, the possible negative and positive effects, and how individuals can prepare themselves for this changing landscape.Gunderson boasts an emerging company and venture capital (EC/VC) firm focused on, as Natalie puts it, “building the firm of the future.” For example, generative AI can potentially turn data into a gold mine. As the world continues to receive more regulatory updates in the privacy space with AI, Anna’s team is working diligently to provide counsel and education to clients who are eager to leverage these powerful tools with privacy and security at the core of their development. Tune in to learn more about generative AI regulations and what the Gunderson Dettmer team expects on the horizon.💡 Meet Your Host 💡Name: Natalie PierceOrganization: Gunderson DettmerConnect: LinkedIn💡 Featured Guest 💡Name: Anna Westfelt Organization: Gunderson DettmerConnect: LinkedIn Contact☑️ Connect with us: LinkedIn | Twitter | Gunderson Dettmer Website☑️ Subscribe to the FutureWork Playbook in your preferred podcast app so you never miss an episode. This podcast is for informational and educational purposes only. It is not to be construed as legal advice specific to your circumstances. If you need help with any legal matter, be sure to consult with an attorney regarding your specific needs.

When it comes to integrating AI technology in the workplace, uncertainty and fear can blind business from innovation and advancement. In this episode, host Natalie Pierce, dives back into the discussion of generative AI.  The episode kicks off with a discussion of the recent Generative AI webinar series presented by guests and colleagues Katie Gardner and Aaron Rubin, two partners in Gunderson Dettmer’s Strategic Transactions & Licensing Practice.Katie and Aaron report the wild success of their informational webinar series about AI technology, but both guests also caution against the uncertainties of this rapidly developing field. With Gunderson’s focus on the venture-backed ecosystem, key concerns that clients are raising include the risks of using AI for code development and concerns over how employees are sharing company data while using generative AI technology.Tune in to hear about applying generative AI to the workplace as well as an insightful discussion on why the fear and uncertainty about AI may be eased through the implementation of learning tools. 💡 Meet Your Host 💡Name: Natalie PierceOrganization: Gunderson DettmerConnect: LinkedIn💡 Featured Guest 💡Name: Katie GardnerOrganization: Gunderson DettmerConnect: LinkedIn Name: Aaron RubinOrganization: Gunderson DettmerConnect: LinkedInContactConnect with us on Twitter and LinkedIn.Subscribe to FutureWork Playbook in your preferred podcast app so that you never miss an episode.This podcast is for informational and educational purposes only. It is not to be construed as legal advice specific to your circumstances. If you need help with any legal matter, be sure to consult with an attorney regarding your specific needs.

In this podcast, Natalie Pierce speaks with Joe Green and John Scrudato from Gunderson's practice innovation group. They discuss the evolution of knowledge management and its impact on the legal industry, the role of data and technology in legal innovation, the career path and requirements for legal innovation, and the implications of auto-generative AI in the legal industry.