Fast Co. “Most Innovative Companies” Justo: Inside Its Approach to Fulfillment, Supply Chain, and Customer Loyalty

When a Jüsto shopper fills their digital basket via the platform’s app, the teams behind the scene are getting to know the customer. Using AI, they create a personalized experience to meet the customer’s evolving needs. 

Paulo Neto, Jüsto’s Chief People and Performance Officer, visits host Natalie Pierce for a conversation about the teams and technology that are driving Latin America's fastest-growing online grocery platform. Tune in as Paulo pulls back the curtain on Jüsto’s strategies for building high-performance teams and processes that ensure its fulfillment centers deliver results 24/7. Every person, regardless of position or level, must be committed to Jüsto’s culture: “Always thinking about the customer,” Paulo explains.

Episode Highlights

1. Jüsto is a 100% digital platform that leverages AI to map the customer’s shopping journey for a unique experience. 
2. By cutting out supply chains, buying from local farmers and products, and saving customers’ time, Jüsto responds to these key components of shopping: experience, time, and economy. 
3. Jüsto’s strategy to ensure operating efficiency is focused on these three pillars: people, process, and systems.
4. New people leaders should not try to turn a team’s weaknesses into strengths, Paulo suggests, but rather discover strengths and consolidate. That way, high-performance teams can deliver results that support the company’s goals.

💡 Meet Your Host 💡

Name: Natalie Pierce

Organization: Gunderson Dettmer

Connect: LinkedIn

💡 Featured Guest 💡

Name: Paulo Neto

Organization: Jüsto

Connect: LinkedIn

Contact

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