Thought Leaders – Real Estate Re-imagined (formerly The Elevate Podcast)

Weekly wrap: Samantha McLean and Mark Edwards recap the week that was. ‘Elevate’ is the official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER To subscribe on iTunes, click here.To subscribe on Stitcher, click here.Episode host: Samantha McLean SHOW NOTES / LINKS 00:55 Thanks to our special guests from our previous podcasts, Craig Pontey and Adrian Bo01:00 Dec’17/Jan’18 issues of Elite Agent/EPM will be landing on desks soon, featuring cover agents Kylie Maxwell and Marcel Dybner01:45 The Altman Brothers return to Australia. Get a 2-Year EA Subscription + Silver ticket to Altman’s Million Dollar Evening in either Sydney or Melbourne for only $149 (regular price is $228 – save $79)02:45 Pimp my Shopfront Competition: vote for which office should win a VitrineMedia makeover valued at $10,000. Voting closes 5PM AEDT, December 21, 2017.04:40 REA Group expands Perth presence with new Subiaco office04:50 Coronis Targets Booming Coastal Markets With Two New Offices, RE/MAX Territory moves into Labrador, Raine & Horne launches office in Ingleburn, NSW06:00 WIN2018: Creating Sustainable Business and the Journey of Doing Good with Chris Hanley OAM06:10 WIN2018: Staff Incentives and Building Trust for Culture and Growth with Ewan Morton06:30 CoreLogic November Home Value Index: Values holding steady with Sydney trending lower and Perth bottoms out.07:25 NSW is still the premier state for home building, according to data from the HIA07:35 RBA rates remain on hold08:00 Bankwest report: First time buyers entering the market but face long battle to save deposit09:20 Australians of Real Estate: CENSUS 2016 – contact mark@eliteagent.com to find out any additional stats.15:40 New Beta Trial in the US connects Agents with Amazon Echo18:10 Your Wish is Their Command: Kylie Davis19:40 Rockend: Christmas Comes Early for PropertyTree Customers20:25 Rethinking your systems: Josh Phegan21:45 Sarah Gray, Rent360: From Property Manager to Entrepreneur22:10 How to Identify Risk and Insure Your Business with Sharon Fox-Slater24:00 How to Become More Resilient with Ush Dhanak24:10 10 Signs you need to work on your Emotional Intelligence: Ush Dhanak (top article on the Elite Agent website for 2017)

Transform Masters: Sharon Fox-Slater talks to the 2017 Transform Masters about the types of insurance that can be implemented in your business e.g. professional indemnity, cyber crime, landlord/pets and business continuity, and the importance of performing regular audit checks on your internal and external procedures and policies. ‘Elevate’ is the new official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER Transform Masters 2017 is brought to you with thanks to our sponsors Property Tree, realestate.com.au and Real+ To subscribe on iTunes, click here.To subscribe on Stitcher, click here.Episode host: Samantha McLeanEpisode coach: Sharon Fox-Slater SHOWNOTES: Introduction to insurance and partaking in a risk assessment i.e. insurance broker looks at your business overall to determine what needs to be insured  – 01:35 While professional indemnity is important to have in your business, don’t neglect newer and developing risks such as cyber crime. Undergo audit checks to identify what data needs protection – 02:54 Employees stealing data is a potential risk which you can insure your business for; this is identified as criminial crime instead of cyber crime, so different insurance terms may apply – 05:39 Business interruptions e.g. floods, fires, etc that disrupts the day-to-day operation of a business can also be insured; a reliable policy will continue cashflow despite any unexpected incidents – 06:47 Don’t search out cheap insurance policies because they are cheap; insurance brokers are important in explaining what you need covered without the bias of insurance companies (they advise independently) – 07:53 Pets in properties (inc. changes in Victoria) and what to consider regarding landlords and policies if requiring pet cover in your properties – 08:50 “Having really good systems and procedures, documenting your processes, and really clear note-taking or recording of conversation” are important, particularly if cases are taken to a court of law – 10:48 Internal checks and audits should be done regularly to see if staff are adhering to your procedures and policies – 12:16 ‘Key man insurance’ i.e key individuals who run the business can be insured for in case anything happens to them – 13:55

Transform Masters: Ush Dhanak talks to the 2017 Transform Masters about the need for resilience in life and business, how to avoid negative self-talk, and how to get yourself into a much more positive mindset.  ‘Elevate’ is the new official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER Transform Masters 2017 is brought to you with thanks to our sponsors Property Tree, realestate.com.au and Real+ To subscribe on iTunes, click here.To subscribe on Stitcher, click here.Episode host: Samantha McLeanEpisode coach: Ush Dhanak SHOWNOTES: Defining ‘resilience’: “If you are someone who has resilience, then you’re going to know how to cope in spite of your setbacks, barriers, and limited resources.” – 01:42 “The biggest thing that people suffer from if they’re not resilient is negative self-talk.” – 02:56 The Rabbit Hole Syndrome: if you have one negative thought, it’s going to lead to another negative thought and another and another. You will then put yourself down the rabbit hole, struggling to get out of it. – 04:45 7 Questions to ask during negative self-talk: What is the worst thing that can happen? What is the probability of that worst case? What is the one thing that you can do to help stop that worst thing from happening? What is the best thing that could happen? What is the one big that you can do to make that best thing happen? What is the most likely thing that’s going to happen? What can you do to handle the most likely thing when it happens?  – 06:00 “To become resilient, and also to remain resilient, you really need to start understanding what your thoughts, feelings, and behaviours are and whether those thoughts and feelings contribute to your resilience.” – 08:47 Thinking that hinders a resilient mindset: Filtering; taking the negative details out of a situation and holding a magnifying glass over it while losing sight of everything else that was positive in that situation. – 09:08 Thinking that hinders a resilient mindset: Polarised; looking at something as black or white, it’s good or bad, you’re either perfect or a failure, and there’s no grey. – 09:28 Thinking that hinders a resilient mindset: Over-generalisations; coming to conclusions based on a single incident, so if something bad happens, you expect it to happen again in that situation. – 09:45 Thinking that hinders a resilient mindset: Mind-reading; making assumptions about what people are feeling. – 10:00 Thinking that hinders a resilient mindset: Catastrophising; always expecting the worst thing to happen. – 10:09 Thinking that hinders a resilient mindset: Personalisation; looking at the situation as a personal attack; comparing yourself to others’ situations. – 10:22 Thinking that hinders a resilient mindset: Control Fallacies; feeling like a victim of fate. – 10:43 Thinking that hinders a resilient mindset: Blaming; blaming everyone else for your struggle/situation. – 10:52 Thinking that hinders a resilient mindset: Shoulds; having an internal list of what people should behave, react and respond (if they don’t follow, you’re angered or annoyed). – 11:02 Thinking that hinders a resilient mindset: Fallacy of Change; expecting other people to change if you help them, and they don’t. – 11:27 Thinking that hinders a resilient mindset: Being Right; when being wrong is unthinkable and you go through great lengths to prove you are correct. – 11:44 Thinking that hinders a resilient mindset: Heaven’s Reward Fallacy; doing a good deed, and then expecting a good deed to be returned. – 11:55 Having tunnel vision, procrastinating, perfectionism, rejecting change and failing to set limits can also hinder your resilience – 12:30 Acknowledging and learning from your failures; “To build resilience, you are going to fail. You’re just going to learn how to live with that and how to sort of build in what the learning is.” – 13:39

Transform Masters: Kul Singh, Executive Manager – Rent at realestate.com.au talks to the 2017 Masters about the things that landlords, buyers and tenants look for in property listings, and implementing digital efficiencies to create more time back in our days and offer higher service levels. ‘Elevate’ is the new official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER Transform Masters 2017 is brought to you with thanks to our sponsors Property Tree, realestate.com.au and Real+ To subscribe on iTunes, click here.To subscribe on Stitcher, click here.Episode host: Samantha McLeanEpisode coach: Kul Singh SHOWNOTES: Disruption in the property management space and the changes in landlord expectations means we need to be thinking about our listings differently – 02:50 “You’re not competing against the agency next door to you anymore or the best agency in your suburb or your area. You’re competing against the best consumer experience they’ve ever had.” – 03:50 More of your property searches may be for rentals; are you investing the same amount of resources into rental listings as you are with sales? – 04:15 The first open for inspection by a potential buyer is done online i.e. the digital stalking of the listing online. If you were a landlord, what would you look for first? – 05:55 As a property manager, know the government regulations around depreciation. Your landlords want to trust someone with current knowledge – 06:50 Improving the conversion of leads to property management – 07:45 “It’s not about getting the highest rental yield. It’s not about finding the tenant in the quickest amount of time.” It’s about finding the best-suited tenant – 09:30 Landlord-paid advertising; budgeting into their yearly contract and, if not used, goes towards maintenance. Use this amount for quality content i.e. challenge how much you spend vs the quality of what you produce. – 10:30 Give landlords maintenance costs before they ask you to, to minimise steps and to provide quality service. – 12:00 Using 1form for more efficient landlord reports – 13:25 Three key things tenants look for; quality photos, a good description and clear floor plans – 15:35

Transform Masters: Scott Downing, Chief Customer Officer of Rockend, talks to the 2017 Masters about how customer service can be the cheapest form of referrals if you get it right, why you should consider bad customer experience feedback as a gift, why keeping employees happy is key to keeping customers happy, and why partnering provides a better service than going it alone. ‘Elevate’ is the new official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER Transform Masters 2017 is brought to you with thanks to our sponsors Property Tree, realestate.com.au and Real+ To subscribe on iTunes, click here.To subscribe on Stitcher, click here.Episode host: Samantha McLeanEpisode coach: Scott Downing SHOWNOTES: Introduction to customer experience and advocacy – 01:51 Not only do you want customers advocating the individuals of the business, but the entire brand and company mission; it is the cheapest form of advertising – 02:46 “Everyone comes to work with the right intent to deliver great customer outcomes.” – 03:50 The speed of communication and the accessibility of information; thinking from the customer’s perspective to provide information quickly – 04:36 It’s OK to not know all the answers for your customers, but still deliver exceptional service and go far and beyond their expectations; be clear about your strategy and vision – 06:35 When you create customer advocates, they start to promote you, your business and your products. It’s the cheapest form of marketing. – 08:10 Executives and leaders who strategically formulate plans, budgets and targets have an inside-out view of the world. To excel in customer experience, we need to think outside-in; talking to real customers, gathering real feedback and asking the right types of questions. – 08:45 “Understanding a great customer experience starts with a great employee experience.” – 10:12 In Rockend’s advocating strategy: everything we do should be pinned on understanding and delivering what matters to customers – 10:42 The implementation and deployment of an NPS (net promoter score) – 12:27 When customer experience is failed and you are given feedback, you are being given the opportunity to improve their customer experience; treat it as a gift and don’t shy away from it – 13:40 The three types of NPS: Interactive (i.e. how was the customer’s interaction with you?), Episode (i.e. how was the entire customer experience from start to end?) and Strategic (how does your business and brand compare to others and does it hold up in the market?) – 14:48 While it is important to say you will implement your NPS, you need to prepare how to roll it into your business. Know your feedback, identify the root cause of the feedback and size up the data to formulate an action plan – 16:42 People that do work, improve work. So, a leader’s role is to drive improvement while those that consult with customers are the ones who will know how to implement this improvement. – 19:00 Leaders should use data capture and insights to change the way they operate in order to enhance the customer experience. Your consultants who talk to customers will genuinely want to help improve their experience, so use that enthusiasm to your advantage for data/feedback collection – 20:15 The questions leaders need to be asking themselves in order to set their businesses apart – 21:15 Conclusion/overview of customer experience and what to consider.  – 23:25

Weekly wrap: Samantha McLean recaps the week that was with special guest Craig Pontey, Director of Ray White Double Bay.   ‘Elevate’ is the official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results. To subscribe on iTunes, click here.To subscribe on Stitcher, click here.Episode host: Samantha McLeanSpecial Guest: Craig Pontey Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER SHOW NOTES / LINKS 00:55 The Three Wise Men: Craig Pontey, Michael Finger and Elliott Placks01:10 Craig on how real estate involves having personal energy, passion and understanding people01:55 Craig’s start in property management at AH Taylor Real Estate04:20 What Craig has learned in the first five years of property management working with Michael05:25 Playing the long game; treating buyers/sellers/tenants should not be a new ‘thing’06:05 What influenced Craig’s move to Double Bay and the eastern suburbs07:30 Interview: Getting to Know Gavin Rubinstein07:55 What Craig’s desk looked like back then vs now08:55 Craig’s advice for young agents: make appointments for yourself; go and talk to people09:20 How Ray White has transformed over the years09:45 Vivien Yap joins the Ray White Group11:10 The Innovators of Ray White: Jason Alford and Kelly Tatlow12:20 Craig’s most memorable property sales13:40 Craig’s team set-up when selling prestige properties14:00 Craig’s most valued skill or ‘super-power’ as a real estate agent14:45 Goal setting in business and personal life: “If you don’t write it down, it doesn’t happen.”16:00 A typical day in the life of Craig Pontey17:35 What would Craig’s one piece of advice be to his younger self?18:25 How Craig picks himself up after a bad day20:30 Who and what inspires Craig21:10 Interview with Tracey Fellows on leading with authenticity23:15 The next 12 months in the real estate industry, according to Craig26:30 If a property has been on the market too long, it’s either because of the price or the agent26:40 Ray White Double Bay’s 30th Birthday

Transform Masters: Tracey Fellows is one of the industry’s most accomplished and experienced leaders having held senior leadership roles for companies like Microsoft and Australia Post before heading up REA. With interesting lessons for everyone, Samantha McLean asked Tracey in-depth questions about how she finds and retains top talent, how she manages the demands of work with her personal life, how reward and recognition are tied to values, and why you need to create an environment where people want to perform in order for them to do their best. ‘Elevate’ is the official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER Transform Masters 2017 is brought to you with thanks to our sponsors Property Tree, realestate.com.au and Real+ To subscribe on iTunes, click here.To subscribe on Stitcher, click here.Episode Host: Samantha McLeanInterviewee: Tracey Fellows SHOW NOTES / LINKS Introduction – 00:30 A background of Tracey Fellows; what led her to REA Group and memorable moments of her career – 02:00 REA Group’s team diversity; what has happened in the last 12 months – 03:45 “You want people who have a level of ambition. Who have a level of drive, but (you) also want people who care about the purpose that we have.” – 04:51 Tracey’s mentor during her leadership at Microsoft said: “Tracey, it’s all about love. It’s not about big words, and it’s not about pretty pictures. It’s about what’s in your heart. And only when your people know what’s in your heart can they follow you.” – 05:55 Staying ahead of the curve and of digital trends, both at REA Group and personally – 07:00 Developing a leading and reputable culture at REA Group – 08:25 Why REA Group was named one of LinkedIn’s Top Attractors – 10:13 The benefits of working with REA Group; engaging with cultural diversity and approaching wellness – 11:20 “Do it with the heart.” REA Group’s community work with the Launch Housing Program: how employees provide support for homelessness – 13:58 Keeping multi-generations inspired i.e. Gen-Y, millennials, etc – 15:17 The ‘KPIs’ of REA Group: living and staying within the values of the company – 17:05 Tracey’s advice for travelling the path of leadership; be braver sooner and be authentic always – 17:46 Juggling work-life balance: family, holidays. On missing out on a family commitment, Tracey says, “The one thing I’ve learnt as I’ve gotten older is not to torture yourself.” – 18:49 Tracey’s advice for today’s industry leaders: Authenticity is key. People want real people, both with clients and internally in your business – 20:46

Weekly wrap: Samantha McLean and Mark Edwards recap the week that was. ‘Elevate’ is the official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER To subscribe on iTunes, click here.To subscribe on Stitcher, click here.Episode host: Samantha McLean SHOW NOTES / LINKS 01:00 REA Group hosts 2nd Annual REA Excellence Awards (AREAs)02:25 The conclusion of Transform Masters and the ‘Shark Tank’ challenge03:25 How to Lead a Winning Team in 2018 event04:20 Congratulations to Kylie Maxwell for winning Transform Masters and Marcel Dybner for winning the ‘Shark Tank’ challenge05:15 Did you win tickets to see the Altman Brothers by providing feedback on the #win2018 event?06:40 Thank you to our guest editors of #thebrief, Nikki Horner and Leanne Druery07:35 Tom Panos: Commissions are in the Community, Not the Office08:55 Melita Bell: Being a Super-Agent and a Super-Mum09:20 UTS study on how sunshine brings higher auction prices10:15 Parliament passes new legislation on depreciation; could cause loss in investor deductions10:40 Angela and Michael Stentiford from Ouwens Casserly: Off market sales a success for prestige properties in Adelaide11:10 Rent.com.au solves the cats versus dogs debate11:40 The Magic of Numbers: Fiona Blayney13:10 Elevate Episode 9: How to manage your business numbers to greater profitability with Fiona Blayney13:20 Ray White Group completes major “mobile first” upgrade to One System network13:40 Ray White Projects announces key appointments13:50 PRDnationwide expands with the addition of six new offices in the past five months14:00 Pink October has been a resounding success for Century 2114:25 James Baker & Adrian Venturi of McGrath Avalon on leadership and resilience15:00 Agents need to sharpen communication with vendors in a slow market: Andrew Cocks15:45 Overcoming adversity and setting goals: Anna Thomas16:25 John Knight: How to Survive the Business of Family17:35 Auction numbers for the week that was and the weekend ahead

Weekly wrap: Samantha McLean and Mark Edwards recap the week that was ‘Elevate’ is the  official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER This episode of the podcast is brought to you by How to Lead a Winning Team in 2018. To subscribe on iTunes, click here.To subscribe on Stitcher, click here.Episode host: Samantha McLean SHOW NOTES / LINKS 00:50 ‘How to Lead a Winning Team in 2018’ leadership event01:20 Get $150 off your ticket price with coupon code ‘IREADTHEBRIEF’01:40 Join the Slack notepool here for the event.04:10 Weekend and weekly numbers wrap from our friends at CoreLogic05:10 RBA leaves rates on hold for November05:20 First home buyers in NSW are returning06:00 Kul Singh from realestate.com.au on increasing rental searches over sales 07:25 Census 2016 numbers are released; wrap-up to be featured in our next issue in December10:45 Raine & Horne Commercial Insights Report11:15 Noel Jones launch consumer info website melbournepropertytalk.com.au11:40 Brent Compton, Ray White City Residential Perth property music video12:10 Lisa Herbertson promoted to National Real Estate Digital Editor at News Corp13:55 For a sample media kit, contact newsroom@eliteagent.com14:15 Alister Maple-Brown on providing better service, better experiences 15:55 Google Maps: 12 things you maybe didn’t know it could do16:30 Eddie Cetin: 10 Productivity Apps Leading Agents Use Everyday17:00 Dept. of ‘good works’, apps for a pick-me-up: Giverr and Three Good Things18:50 Thrive App to help unplug from your smartphone 20:10 Talking Technology with John McGrath21:30 Daniel Dulhunty: Rethinking Video in the Social Media Age22:50 Transform Masters update, upcoming ‘Shark Tank’ challenge – winner announced at ‘How to Lead a Winning Team in 2018’

Weekly wrap: Samantha McLean and Mark Edwards recap the week that was ‘Elevate’ is the  official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER This episode of the podcast is brought to you by How to Lead a Winning Team in 2018. To subscribe on iTunes, click here.To subscribe on Stitcher, click here.Episode host: Samantha McLean SHOW NOTES / LINKS 00:50 Happy Birthday to Mark!01:20 CoreLogic October Home Value Index02:15 HIA New Home Sales Report02:50 CoreLogic auction market preview04:25 The Truth about Clearance Rates by LJ Hooker’s National Auction Manager David Holmes05:20 Stu Benson with his views on what does a reserve mean (FB)05:40 Our behind-the-scenes interview from The Block 2015 06:15 Rent.com.au Market Snapshot: the most expensive and cheapest places to rent07:50 Fairfax Media shareholders allow Domain spin-off08:30 Console Group sells Property IQ and ADL Software08:55 REIQ’s wishlist ahead of the election on Nov 2509:40 REIQ’s new Board of Directors09:50 REISA President Alex Ouwens on Stamp Duty after a slow third quarter11:05 Land Titles Registry in NSW sold for 2.6 billion to hedge fund12:10 Stone Real Estate opens Toukley office12:25 Di Jones Appoints Customer Service Specialist12:35 Coronis appoints new COO Karuna Dimelow13:05 McGrath Report 2018: John McGrath’s property predictions13:45 Tom Ferry video on leadership (video): win a free ticket to our event if you can guess what he said at the end!16:00 Matt Hall, Red Bull Air Racing Champion on his keynote for How Teo Lead a Winning Team17:30 Red Bull Air racing Wind Turbine slalom in Austria (not Germany) (FB)18:00 How to Lead a Winning Team in 2018 – book your tickets here (listen to the podcast for a special discount code…)18:15 Elevate special ticket offer… the code is ELEVATE for $150 off the ticket price18:40 Evan Broadbent: 7 Reasons Why Quick Sales are Good Sales19:30 Rockend’s new product, Invoice Genius20:00 Ian Campbell Interview on Technology and Automation in Real Estate (video)21:50 Josh Phegan: Rethinking Your Systems (App Stacking)23:45 Natalie Hastings: Are the Riches in the Niches?24:40 The Future of Real Estate and the promising new talent at The Agency25:15 Matt Lahood interview for Transform (video)