

unbillable hours - a podcast about better professional services marketing
Ash, Flo
So, your job is to market a consultancy?
Excellent - then we have something just for you: unbillable hours, our podcast about better professional services marketing.
“unbillable hours” is all about selling business services through highly effective marketing. You know, the kind which gets clients through the door, competitors on edge, and the practice to respect you.
Oh, and: it’s free, and created by two folks who have nothing to sell (we have jobs, mind you).
Care to give it a try? Then listen in right away - or read a bit more about the project here:
https://unbillable-hrs.com/
Excellent - then we have something just for you: unbillable hours, our podcast about better professional services marketing.
“unbillable hours” is all about selling business services through highly effective marketing. You know, the kind which gets clients through the door, competitors on edge, and the practice to respect you.
Oh, and: it’s free, and created by two folks who have nothing to sell (we have jobs, mind you).
Care to give it a try? Then listen in right away - or read a bit more about the project here:
https://unbillable-hrs.com/
Episodes
Mentioned books

Apr 21, 2023 • 33min
S19E4 - Marketing misconceptions
We're not saying this is always the case... BUT: Sometimes, when consultancy marketing efforts seem to "not do much," it's not marketing's (or: marketers') fault - but the consequence of misconceptions. Here's more:
Voices, production, etc. by Ash and Flo.
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota

Apr 14, 2023 • 38min
S19E3 - Justifying investment
"How can I convince a consultancy exec who 'doesn't believe in marketing' to invest in marketing?" is a question both Ash and Flo are hearing more often these days - and so we decided to answer it, comprehensively, in a single episode. Enjoy!
Voices, production, etc. by Ash and Flo.
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota
Pls. find the shownotes to this episode at unbillable-hrs.com.

Apr 7, 2023 • 25min
S19E2 - ChatGPT etc.
So, how will generative AI change professional services marketing? We’ve promised to revisit this very question for a while now – and, in this episode, do it with the help of Hinge Marketing’s Karl Feldman and Austin McNair, who have a strong point of view on the matter.
Episode guests: Karl Feldman, senior partner, and Austin McNair, senior marketing manager, Hinge Marketing.
Voices, production, etc., by Ash and Flo.
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota
Pls. find the show notes for this episode at https://unbillable-hrs.com.

Mar 10, 2023 • 27min
S19E1 - *Replay* 10 capabilities
Since we, uh... lost our original episode for today (which was all about "misconceptions"), Flo had to go back into the dusty archives and uncover this classic, which is about the capabilities and mechanisms your firm should have within its marketing function. Enjoy!
Voices, production, etc. by Ash and Flo.
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota
Pls. find the shownotes to this episode at unbillable-hrs.com.

Mar 3, 2023 • 41min
S18E5 - Winning TL
With the economy changing yet again - should firms update their Thought Leadership strategies? Ash and Flo asked this very question to an expert who should know because he's just researched it: Here's our new episode with Grist's Andrew Rogerson!
Episode guest: Andrew Rogerson, founder and Managing Director, Grist.
Voices, production, etc. by Ash and Flo.
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota
Pls. find the shownotes to this episode at unbillable-hrs.com.

5 snips
Feb 25, 2023 • 27min
S18E4 - Story design
Ash and Flo continue our mini-series about "digital-first go to market," and discuss why, and how firms should design a consistent, cohesive story about their clients, their firm, and the services they offer, instead of whipping up disconnected messaging documents and talking points here and there.
Voices, production, etc. by Ash and Flo.
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota
Pls. find the shownotes for this episode at unbillable-hrs.com!

Feb 17, 2023 • 35min
S18E3 - Partnering up
Let's discuss "ecosystem" partnerships, joint go-to-market, and co-marketing with someone who's crushing it with their consultancy, shall we? Ash and Flo interview Stitch's Michael Burton about how his firm partners with software vendor, Twilio, to help clients digitalize their marketing. It's a case study!
Episode guest: Michael Burton, co-founder and CEO, Stitch
Voices, production, etc. by Ash and Flo.
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota
Pls. find the shownotes for this episode at unbillable-hrs.com!

Feb 14, 2023 • 59min
S18E2 - *Director’s cut* Systematizing sales
A recent LinkedIn post about how "CRM is a business process, not a software" by friend of the show, Mark Wainwright, prompted us to bring back this hit from our archive: Our conversation with Mark about consultancy sales, sales processes - and CRM software. It's a "director's cut" of episodes S12E2 and S12E3 (combined for your convenience)... and we hope you enjoy it!
Episode guest: Mark Wainwright, principal and owner, Wainwright Insight.
Voices by Ash and Flo.
Production by crossing the river studios
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota
Please get the shownotes to this episode on unbillable-hrs.com (1) and (2).

Feb 3, 2023 • 26min
S18E1 - Client journeys
Continuing our miniseries about "digital-first" marketing strategies, Ash and Flo discuss the now-more-important-than-ever discipline of "client journey design" ... and share 10 questions consultancy marketers should ask themselves.
Voices by Ash and Flo.
Production by crossing the river studios
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota
Pls. find the shownotes to this episode at unbillable-hrs.com.

Jan 27, 2023 • 30min
S17E5 - Strategizing (a case study)
We've been discussing "digital-first" bizdev and marketing for a bit now... and we're getting even more into the weeds of the concept with this one: Ash and Flo discuss how you might derive a "digital-first" marketing strategy using a real-world example from Flo to keep things (hopefully) helpful and practical. Do give it a listen and tell us what you think?
Voices by Flo (Ash couldn't join this one)
Production by crossing the river studios
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota
Pls. find the shownotes to this episode at unbillable-hrs.com.