The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

2023 was the year AI changed everything – and Intercom has been at the forefront of the revolution. Listen to highlights from our conversations about how AI is transforming customer service and the world of tech.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy as CX keynote speaker and author Dan Gingiss joins us on the show.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Take a tour of the evolution of phone support – from an old recording of Alexander Graham Bell to the science of on-hold music to Intercom Phone.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Where are startups better suited to challenge established players? Can they transform mature categories with an AI-first lens? How do these risks play out in horizontal and vertical markets?Intercom Co-founder Des Traynor caught up with Christoph Janz, Partner at Point Nine Capital, to pick his brain on the implications of generative AI for SaaS companies and early-stage SaaS investors, and where those golden opportunities lie.Watch on YouTube: https://youtu.be/9gAbPEUrz4Y?si=xoJj1BlUUT7_o1siTranscript: https://www.intercom.com/blog/videos/angel-investor-christoph-janz-on-opportunities-in-aiRead Christoph's "mental map" here: https://medium.com/point-nine-news/where-are-the-opportunities-for-new-startups-in-generative-ai-f48068b5f8f9Follow the people:https://twitter.com/destraynorhttps://twitter.com/chrijaFollow our podcast:Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpoYouTube https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fgRSS Feed https://rss.art19.com/intercom-on-productSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Learn how implementing a service culture across every department of your company can pave the way for a customer-centric transformation that elevates the customer experience to new heights from Jo Causon, CEO of The Institute of Customer Service.Read a transcript: https://www.intercom.com/blog/videos/jo-causon-customer-serviceWatch a video of this episode: https://www.youtube.com/watch?v=wKvBG4YP0Nwhttps://www.instituteofcustomerservice.com/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Experts discuss how AI is revolutionizing customer support roles. They highlight the benefits of AI-powered tools, the addition of new roles for AI analysis and conversation design, the evolving responsibilities of representatives, change management best practices, and evaluating AI in support roles.

Sound plays a considerable role in determining whether a customer experience is good or not. This week, in an archive episode of Inside Intercom from 2021, you’ll hear how Intercom landed on its notification sound and how a round of customer feedback gave way to the blip, bop, clack, hiss, shake and tick.Note: This episode contains notification sounds, ambience and music. If you would prefer to listen to the episode with just interviews you can listen to an alternative version here.Read a transcript of this episode here: https://www.intercom.com/blog/podcasts/intercoms-notification-sound/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This podcast discusses the relationship between company and product strategy, the importance of aligning them, defining their boundaries, spotting and evaluating strategies, and the core ingredients of a good strategy.

On today's show we sat down with Peak Support's President and Chief Strategy Officer Hannah Steiman to chat about leadership enablement and why it’s key for support teams in high-growth companies.Watch on YouTube: https://www.youtube.com/watch?v=qGoaHcgwSscRead a transcript: https://www.intercom.com/blog/videos/training-support-leaders-with-peak-support-hannah-steimanYou'll find the leadership materials that Hannah mentions in the episode here: https://blog.peaksupport.io/leadership-training-program-managersSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this archive episode from 2021, IBM's Chief Design Officer and Global Vice President Arin Bhowmick joins us to discuss the role design plays at IBM, the importance of user research, and the principles of building ethical, sustainable AI.Transcript: https://www.intercom.com/blog/podcasts/arin-bhowmick-ibm-on-ethical-ai/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.