The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

On today's show we sat down with Peak Support's President and Chief Strategy Officer Hannah Steiman to chat about leadership enablement and why it’s key for support teams in high-growth companies.Watch on YouTube: https://www.youtube.com/watch?v=qGoaHcgwSscRead a transcript: https://www.intercom.com/blog/videos/training-support-leaders-with-peak-support-hannah-steimanYou'll find the leadership materials that Hannah mentions in the episode here: https://blog.peaksupport.io/leadership-training-program-managersSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this archive episode from 2021, IBM's Chief Design Officer and Global Vice President Arin Bhowmick joins us to discuss the role design plays at IBM, the importance of user research, and the principles of building ethical, sustainable AI.Transcript: https://www.intercom.com/blog/podcasts/arin-bhowmick-ibm-on-ethical-ai/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Customer success can often feel like an ambiguous and unquantifiable concept, yet maintaining your performance in this area is essential for scaling your business. In this episode from our archives, former Senior Director of Customer Support Kaitlin Pettersen chats to Gainsight CEO Nick Mehta about solving the CS equation.Read a full transcript here: https://www.intercom.com/blog/podcasts/customer-success-nick-mehta-gainsight/This episode was originally published on 10/12/20See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Intercom's Director of Automated and Proactive Support Ruth O'Brien caught up with HubSpot’s Director of Customer Support for EMEA Noel O’Reilly to chat about how AI and automation are affecting customer service today and HubSpot’s AI strategy for support in the year to come.Watch on YouTube: https://www.youtube.com/watch?v=0S-vS-QVuTUTranscript: https://www.intercom.com/blog/videos/hubspot-noel-oreilly-ai-customer-support-strategyWe'd love to hear your thoughts on the podcast and what you'd like to hear more of on it. E-mail us: podcast@intercom.ioSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today we sit down to talk with the legendary Professor Leonard Berry to talk about his book 'On Great Service' and his framework for improving service quality. Professor Berry has written ten books in all, including: Discovering the Soul of Service; On Great Service; Marketing Services: Competing Through Quality; and Delivering Quality Service.Watch this episode: https://www.youtube.com/watch?v=6sjF8PNTyPQRead a transcript: https://www.intercom.com/blog/videos/leonard-berry-customer-service-excellenceSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Discussion on the impact of AI in software industry, exploring how companies can adapt and leverage these changes. New capabilities of AI, such as conversational AI and image generation, and its potential in various software domains. Integrating AI in incumbent products and creating new product categories. Revolutionizing sales process and project management with AI automation. Benefits of AI in project management tools, automating tasks and providing executives with valuable information.

In this episode, Intercom’s VP of Product Design Emmet Connolly catches up with Elizabeth McGuane, UX Director at Shopify, to talk about her love of words, incorporating semantic concepts into the design process, and the importance of building a shared language.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The podcast discusses the concept of AI superintelligence, its impact on society, and ethical considerations. The hosts explore the relationship between reasoning capabilities and the emergence of superintelligent AI, as well as the debate on regulations for emerging technologies. They also delve into the future implications and potential risks and benefits of superintelligent AI, highlighting the need for different mentalities in AI development and the importance of regulation.

In this episode we chat with AI guru Andrew Louder about selecting and implementing the right AI tools for your business.Watch on YouTube: https://youtu.be/YSf2O0EEZBgTranscript: https://www.intercom.com/blog/videos/unlocking-productivity-with-ai-andrew-louderSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We're joined by Behnam Tabrizi - author of 'Going on Offense: A Leader’s Playbook for Perpetual Innovation'. Behnam shares insights on how to create a culture of perpetual innovation that will allow organizations to adapt to new environments and seize new markets.Watch on YouTube: https://www.youtube.com/watch?v=k2lQn6DEU5sTranscript: https://www.intercom.com/blog/videos/behnam-tabrizi-on-innovative-companiesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.