The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Discussion on the impact of AI in software industry, exploring how companies can adapt and leverage these changes. New capabilities of AI, such as conversational AI and image generation, and its potential in various software domains. Integrating AI in incumbent products and creating new product categories. Revolutionizing sales process and project management with AI automation. Benefits of AI in project management tools, automating tasks and providing executives with valuable information.

In this episode, Intercom’s VP of Product Design Emmet Connolly catches up with Elizabeth McGuane, UX Director at Shopify, to talk about her love of words, incorporating semantic concepts into the design process, and the importance of building a shared language.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The podcast discusses the concept of AI superintelligence, its impact on society, and ethical considerations. The hosts explore the relationship between reasoning capabilities and the emergence of superintelligent AI, as well as the debate on regulations for emerging technologies. They also delve into the future implications and potential risks and benefits of superintelligent AI, highlighting the need for different mentalities in AI development and the importance of regulation.

In this episode we chat with AI guru Andrew Louder about selecting and implementing the right AI tools for your business.Watch on YouTube: https://youtu.be/YSf2O0EEZBgTranscript: https://www.intercom.com/blog/videos/unlocking-productivity-with-ai-andrew-louderSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We're joined by Behnam Tabrizi - author of 'Going on Offense: A Leader’s Playbook for Perpetual Innovation'. Behnam shares insights on how to create a culture of perpetual innovation that will allow organizations to adapt to new environments and seize new markets.Watch on YouTube: https://www.youtube.com/watch?v=k2lQn6DEU5sTranscript: https://www.intercom.com/blog/videos/behnam-tabrizi-on-innovative-companiesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chip Bell, author of 'Inside Your Customer's Imagination', discusses how co-creation partnerships with customers drive innovation. They emphasize building trust through honesty and reliability. They also touch on daredevil learning, embracing mistakes, the role of AI in customer service, and the importance of human elements in building relationships.

In this episode, we chat with Lynn Hunsaker - author of Innovating Superior Customer Experience - about how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.Watch this episode on YouTube: https://www.youtube.com/watch?v=QqZKIBUW8LkTranscript: https://www.intercom.com/blog/videos/cx-strategist-lynn-hunsaker-on-putting-the-customer-at-the-heart-of-innovation/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Rohini Pandhi has been a product manager at early-stage startups all the way up to publicly traded companies. Now a Product Lead at Square, Rohini sat down with Intercom Senior Director of Product Management Michelle Fitzpatrick in this archive episode from 2018 to share her tips for staying close to customers, parsing feedback and prioritization at scale.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In today’s episode, we’re joined by our own Senior Product Researchers, Cormac O’Dwyer and Sophie Woods, to find out if and how AI is changing people’s feelings toward chatbots.Transcript: https://www.intercom.com/blog/podcasts/what-happens-when-customers-meet-chatbots-discussing-our-latest-research-on-ai-in-customer-service/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

We caught up with Kavita Ganesan, author of The Business Case for AI, to talk about strategies for business leaders to seize the transformative potential of AI.Transcript: https://www.intercom.com/blog/podcasts/ai-educator-kavita-ganesan-on-uncovering-ai-opportunities-in-your-business/You can find more info on Kavita here: https://kavita-ganesan.com/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.