Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

Learn how implementing a service culture across every department of your company can pave the way for a customer-centric transformation that elevates the customer experience to new heights from Jo Causon, CEO of The Institute of Customer Service.

Read a transcript: https://www.intercom.com/blog/videos/jo-causon-customer-service

Watch a video of this episode: https://www.youtube.com/watch?v=wKvBG4YP0Nw

https://www.instituteofcustomerservice.com/

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