CX expert Camille E. Acey joins us to explore the ever-changing landscape of the industry: from embracing AI and automation to managing teams in a time with layoffs, we’re delving into the nitty gritty of balancing the needs of different customers with the constraints of limited resources.
Watch on YouTube: https://www.youtube.com/watch?v=OpXJANfwwIA
Read a transcript: https://www.intercom.com/blog/videos/cx-camille-acey-on-customer-care
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom