The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com
Episodes
Mentioned books
Mar 12, 2020 • 33min
Shep Hyken on fostering the cult of the customer
Customer service expert Shep Hyken chats to Intercom's Ali Biggs about what has changed in the world of customer service and why, ultimately a lot has stayed the same.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Mar 10, 2020 • 21min
The remote rundown: Tips from the experts
In this very special bonus episode we bring you some of the best remote working insights shared by our guests over the years. Featuring: Chase Clemons (Basecamp), Andrey Khusid Miro, Wade Foster (Zapier) and Laura Klein (Author and UX leader).See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Mar 5, 2020 • 41min
Jasmine Friedl on design, diversity and choosing a different path
Jasmine Friedl, Intercom’s Director of Product Design talks to Dee Reddy about her unusual upbringing, her journey to discovering design and how she built her team.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Feb 27, 2020 • 46min
About a bot: The making of Resolution Bot
Intercom’s Fergal Reid (Principal Machine Learning Engineer) and Ciaran Lee (Co-Founder and CTO) on the making of Resolution Bot - our most ambitious machine learning project to date.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Feb 20, 2020 • 31min
Author and product leader Buster Benson on the art of productive disagreement
Buster Benson joins Intercom's Director of Product Management, Brian Donohue, to discuss his recent book "Why Are We Yelling: The Art of Productive Disagreement". He shares his insights for teams looking to practically apply this in the workplace.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Feb 18, 2020 • 27min
Intercom on Product: Why making every day count is key to progress
In our ninth episode of Intercom on Product, Des Traynor and Paul Adams discuss the importance of efficiency to good product principle and why making every day count is key to individual and team progress.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Feb 13, 2020 • 31min
Scale: Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation
This week, Brian Kotlyar, Intercom’s Senior Director of Demand Generation, speaks with Alex Ortiz, VP of Marketing at Tray.io about why we shouldn’t fear automation in the workplace.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Jan 31, 2020 • 36min
Scale: From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100
Udemy for Business, VP of Marketing Yvonne Chen chats to Brian Kotlyar (Senior Director, Demand Generation at Intercom) and shares how the company built a thriving SaaS business on top of its marketplace.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Jan 23, 2020 • 28min
Scale: ChartMogul’s Nick Franklin on navigating hypergrowth
ChartMogul founder and CEO Nick Franklin sat down with Intercom’s Kate O'Hanlon to discuss the ups and downs of hypergrowth. He shares how he built a highly engaged audience, what he’s learned about partnerships, why he’s so focused on solving one core problem, and more.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Jan 16, 2020 • 30min
Miro CEO Andrey Khusid on the art of distributed teamwork
Miro co-founder and CEO, Andrey Khusid, joins John Collins (Content Director, Intercom) for a chat about future of distributed teamwork and the challenge of scaling a business across continents and timezonesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
