The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com
Episodes
Mentioned books
Dec 5, 2019 • 32min
Scale: Ok, Google: Scale my SaaS business
In this episode, Matt Rogers (Head of Saas Growth, Google), chats to Amanda Connolly (Intercom) about the challenges faced by SaaS companies both starting out and scaling in today's swiftly evolving market plus AI trends in SaaS.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Nov 27, 2019 • 28min
Scale: How to achieve 2,500% revenue growth: 5 lessons from Paddle’s Ed Fry (S02E03)
Ed Fry, Head of Growth at Paddle, joins Dee Reddy on Inside Intercom to discuss how Paddle grew revenue by 2500%, his 5 star framework for Saas growth and more. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Nov 25, 2019 • 31min
Intercom on Product: The intersection of company and product strategy
In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss 6 key ingredients for product strategy and aligning this with company strategy. Click here to read the Michael Porter paper, What Is Strategy mentioned in the episode.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Nov 21, 2019 • 27min
Scale: How Sprout Social increased retention with customer-centric marketing (S02:E02)
Sprout Social's Director of Marketing Tara Robertson tells Intercom's Director of Content John Collins how building an empathetic, data-driven customer journey helps to ensure customer retention.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Nov 14, 2019 • 36min
Scale: How Yelp drove down churn by building a customer success org (S02:E01)
Kayti Sullivan (Yelp) chats to Kaitlin Pettersen (Intercom) about why at a certain point of growth, companies need to create a customer success organization to grow customer relationships and revenue.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Nov 7, 2019 • 31min
Spendesk's Nicolas Marchais on evolving with your market
Creating a new product category also creates a plethora of challenges - from spotting the right market niche to convincing customers that yours is a service they need. Could nimbly adapting to new markets and to new clients bases be the key to success? Spendesk's Head of Sales, Nicolas Marchais, joins Dee Reddy on Inside Intercom to discuss.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Nov 5, 2019 • 26min
The Sales Summit: In summation
The final episode in our series The Sales Summit, examining the trends and challenges shaping the future of sales. The episode features highlights and previously unaired gems from our lively discussions with leaders from Slack, Guru, Aircall, Dialpad, Sherlock, and Glofox. We weave together their insights on speed, automation, and growth.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Oct 31, 2019 • 30min
Woven CEO Tim Campos on how to spend your most important asset. (Spoiler: It’s time)
Tim Campos joins Dee Reddy for a chat that ranged from how to balance human-computer interaction to scaling productivity practices and how to define efficiency in a knowledge-based economy.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Oct 29, 2019 • 17min
The Sales Summit: Challenges of growth
Episode 3 of our new podcast series which sees industry leaders go behind the mic to discuss the trends and challenges shaping the future of sales. In this episode we are joined by Aircall and Glofox to discuss where do sales leaders see the biggest opportunities to accelerate revenue? What levers do they have at their disposal? And what obstacles stand in their way? See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Oct 24, 2019 • 33min
People & Company’s Bailey Richardson on how to find your people
Dee Reddy talks to Bailey Richards of People & Company, a coaching organization that helps organizations harness the power of community. She and her partners recently published Get Together, a book that distills key insights from some of their favorite projects and provides practical advice for how to jumpstart a passionate, engaged group.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
