The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com
Episodes
Mentioned books
Apr 23, 2020 • 44min
H.O.M.E: Health and wellness in the great indoors
H.O.M.E. is a special four-part series on Inside Intercom exploring what that means for various facets of life and learning how people across many industries and countries are managing to persevere with the help of technology. Episode one looks at health and wellness.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Apr 16, 2020 • 26min
Revisiting Wootric’s Deepa Subramanian thoughts on measuring the voice of the customer
This week’s podcast revisits an earlier conversation we had that looks at the importance of measuring the voice of the customer and how to do it.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Apr 9, 2020 • 37min
Navigating the surge: A customer support roundtable
When global work moves online overnight, a wave of support tickets follows. Dee Reddy chats to Intercom's support leaders to hear how they've steadied the course.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Apr 2, 2020 • 24min
The SaaS response - how our peers are responding to COVID-19
Our podcast offering this week takes a look at the wider SaaS community to see how everyone is coping with the current global situation. We speak to Atlassian, Stack Overflow, Shopify Plus, Zencastr and Monday.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Mar 26, 2020 • 34min
Working together while apart - a remote roundtable
We’ve brought together three of our most experienced remote folks for a roundtable discussion (hosted remotely of course) to talk through what they’ve learned and how to operate at your best while on your own.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Mar 19, 2020 • 35min
Bailey Richardson on fostering community creatively in a crisis
Dee Reddy catches up again with the community expert and partner at People & Company, Bailey Richardson, to find out why online communities are now more important than ever.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Mar 12, 2020 • 33min
Shep Hyken on fostering the cult of the customer
Customer service expert Shep Hyken chats to Intercom's Ali Biggs about what has changed in the world of customer service and why, ultimately a lot has stayed the same.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Mar 10, 2020 • 21min
The remote rundown: Tips from the experts
In this very special bonus episode we bring you some of the best remote working insights shared by our guests over the years. Featuring: Chase Clemons (Basecamp), Andrey Khusid Miro, Wade Foster (Zapier) and Laura Klein (Author and UX leader).See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Mar 5, 2020 • 41min
Jasmine Friedl on design, diversity and choosing a different path
Jasmine Friedl, Intercom’s Director of Product Design talks to Dee Reddy about her unusual upbringing, her journey to discovering design and how she built her team.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Feb 27, 2020 • 46min
About a bot: The making of Resolution Bot
Intercom’s Fergal Reid (Principal Machine Learning Engineer) and Ciaran Lee (Co-Founder and CTO) on the making of Resolution Bot - our most ambitious machine learning project to date.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
