The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com
Episodes
Mentioned books
Jul 9, 2020 • 37min
G2's Kevin Indig on searching for meaning and the meaning of search
Intercom's Alexa Collins chats to G2's VP of SEO and Content about the evolution of SEO as a distinct discipline, the changes he's seen along the way and what the future holds.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Jul 2, 2020 • 28min
Scale: How Zapier supports 3 million users by investing in customer outcomes
Scale returns as a permanent fixture with our conversation with Pam Dodrill, Vice President of Customer Support and Success at Zapier. In her interview with Intercom’s Courtney Chuang, we hear how Zapier supports 3 million users by investing in customer outcomes, how customer service has evolved and what Pam’s advice is for empowering a remote support team.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Jun 27, 2020 • 26min
We run on inclusion: Sharing stories and lived experiences
In this very special podcast episode, some of our LGBTI+ colleagues invite us to hear about their worlds, including their coming out stories, how they’ve stayed engaged with their communities in light of COVID-19, and what ways they feel allies can best support LGBTI+ people. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Jun 25, 2020 • 45min
Speaking out: Inside Intercom on allyship
Intercom's CEO Karen Peacock is joined by Wikimedia COO Janeen Uzzell and Anjuan Simmons for a thought provoking panel discussion on allyship. We hear how we can do better, where we can help and where we need to listen – as a company and on an individual level.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Jun 23, 2020 • 26min
Understanding the Conversational Support Funnel framework
We hear about Intercom's new framework for understanding and implementing next generation customer support at scale. With Emmet Connolly, Kaitlin Pettersen and Jane Honey.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Jun 18, 2020 • 38min
Kathryn Finney on intersectionality and using your privilege for good
Kathryn Finney joins Intercom's Dee Reddy for a chat that covers her career, her passion for supporting and investing in others, the nature of intersectionality and more.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Jun 11, 2020 • 27min
Inside Intercom X Black Tech Unplugged
A crossover episode of Inside Intercom with Black Tech Unplugged. Featuring podcaster Deena McKay and Lynnise Pantin.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Jun 4, 2020 • 10min
8′46″
We have paused our usual publishing schedule this week to give ourselves and our audience some time to process what’s been happening in the wider world, particularly on the streets of the US.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
May 28, 2020 • 31min
Jonathan Anguelov on Aircall’s $65 million Series C success and the future of the phone call
Catherine Brodigan (Intercom, EMEA Partner Manager) chats to Aircall's Jonathan Anguelov (COO and Co-Founder) about their recent funding announcement and what it means for the future of the phonecall.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
May 21, 2020 • 32min
Ryan Steinberg on fostering empathetic automation
In this episode of Inside Intercom Kaitlin Pettersen (Global Customer Support Director) sat down with Ryan Steinberg (Head of Global Support Operations) to discuss automation and the future of support.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
