

The Experience Designers
Steve Usher
Your front row seat to the world of experiences | Bi-weekly episodes
Episodes
Mentioned books

Nov 27, 2023 • 1h 16min
Linda Jarnhamn - Sustainably human
Performance and productivity are two important words in today’s work environment. And also, two charged words, because - what do they actually mean? Many of us will have experienced some kind of arbitrary, unfair, strange administrative process that attempts to evaluate the work that we do. With Linda, we take a scientific and neurological perspective to human thriving and guides organizations on how to uncover sustainable human potential and performance.
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Nov 8, 2023 • 58min
Laura & Sam - Lighting an EX fire in The British Red Cross
What does a humanitarian business such as the British Red Cross do to ensure they’re also human-centric on the inside when creating an experience for their people?Well, they commit to a dedicated people experience team and start their journey of introducing a way of working that puts the employee at the heart of everything. Applying a human-centric approach, whilst delivering benefit for the people involved and showcasing the methods and mindset along the way, all the whilst using the process to change hearts and minds.
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Oct 24, 2023 • 58min
Lieven van Linden - From body to mind - engineering human performance
The cognitive and rational mind dominates our conversation about performance in the workplace, but unlocking our full potential and abilities - and doing so sustainably over time - demands us to engage more than our brains. Only when we listen, learn to understand, and respond to the signals that our body sends us, are we able to actually enhance our contribution, health and well-being.
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Oct 11, 2023 • 1h 1min
Malin Moezzi - Augmenting tech, data and human to create better interviews
The humble job interview. Did you know that the first offical job assessment was creating in 1921 by Thomas Edison who designed a written test to evaluate candidates' knowledge. Since then it’s safe to say, the interview has gone various developments. But at the core, it’s two humans coming together. Where so much is going on from a psychological, bias and human perspective. But it’s not until you really lean in and take a forensic lens that you truly start to understand where things can go seriously wrong. Especially from an experience and employer brand perspective.
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Sep 25, 2023 • 59min
Eleni Jacobs - Building teams from scratch
What distinguishes a well-functioning team from a friction-ridden one? How do we know what to spend time on as we start building a team? And what do we need to take ownership of as leaders and co-workers?With Eleni Jacobs we break down the concept of psychological safety and look at the conscious and unconscious dynamics that rule and create our teams - as a group and as individuals.
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Sep 12, 2023 • 59min
Stephanie Robinson - Learning from moments of discomfort
When was the last time you felt discomfort?Did you notice how you reacted? Was it subtle shifts in your body? Or major knee-jerk! How did it feel? What level of discomfort was it? 1 out of 10? 10 out of 10? Regardless of the situation. What's clear is we have a reaction. Sometimes subtle, other times more profound and impactful. This is where the learning and growth opportunities exist in these moments and how we reflect and react.
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Aug 29, 2023 • 1h
Andre Fangueiro - Making space and managing for design
Design is a buzzword for everything from products to customer- and employee experiences. But beyond that, it is a mindset and skill-set that requires dedicated practice both by individuals and organizations. With Andre Fangueiro we explore different facets of design, from individual behaviors to leadership, career development and organizational structures. What does it actually take to do design (successfully)?
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Aug 15, 2023 • 59min
Ian Golding - Connecting customer & employee experience
As employee experience continues to evolve from buzzword to creating impact inside of organizations. I was curious to explore the world of customer experience. How did they go from buzzword to a discipline, business function and career choice? What learnings can we leverage for the EX evolution? How can we make better use of connecting these two sides of the same coin to bring value to people and business?
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Aug 1, 2023 • 40min
Shani & Steve - 10 lessons from our first year in business together
In this special episode Shani and Steve look back on their first year of running Wonder together and what it means to do life and business in a more human way.They share 10 big lessons they’ve learnt over the course of the year and the different facets of more human.
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Jul 17, 2023 • 1h 10min
Anamaria Dorgo - Building Community
In a quick-paced and demanding work environment, community is something many companies and individuals seek to build - to be less alone, to become more creative, to solve problems more effectively.With Anamaria Dorgo's unique voice and experience in community building, we explore what makes a good community. And how do we go about creating communities that add value to both the people in them and the world around them…
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