Agents of Scale

What started as a “texting call center” for real estate leads is now an enterprise platform powering millions of conversations across industries. Verse—acquired by NICE and trusted by brands in healthcare, higher ed, and financial services—evolved from 100% human to AI-first, with humans still in the loop to train, guide, and build trust.Zapier CEO Wade Foster sits down with Verse co-founder Avi Tal to talk about how Verse layered automation one step at a time, why clients went from avoiding the word “AI” to demanding it, and how Zapier became their secret weapon for integrating with any CRM without armies of engineers.

Before AI copilots and receptionists, trades pros were still running businesses from binders and carbon-copy invoices. Jobber set out to change that—and today powers 300,000+ plumbers, landscapers, and contractors.CTO Forrest Zeisler joins Zapier CEO Wade Foster to share how the trades moved from manual chaos to AI copilots that have already booked 200,000+ after-hours calls and coached pros to win more work.They dig into why trust—not hype—matters most when scaling AI in overlooked industries, how customer voice guides Jobber’s roadmap (all the way to board meetings), and why the trades might be the sector that benefits most from AI.

Gamma had signups, usage, and early traction—but growth was flat. With the fundraising climate collapsing and runway shrinking, co-founder Jon Noronha and his team realized traction alone wouldn’t cut it.In this episode, Jon joins Zapier CEO Wade Foster to share how Gamma rebuilt its product in three months, unlocked runaway growth, and scaled past $50M ARR in just six. He also explains why “dabbling” in AI isn’t enough, how to rethink hiring for lean AI-native teams, and what it really feels like when product-market fit finally clicks.Ready to stop dabbling and start scaling? Connect Gamma's AI presentations to over 8,000+ with Zapier. Get started here: https://zapier.com/apps/gamma/integrations

Spike Lipkin, Co-founder and CEO of Newfront, transforms the traditional insurance industry through AI and software. He discusses how AI can streamline insurance processes, revealing that an AI benefits bot saves HR teams a month of work each year. Spike shares insights on keeping existing workflows, using email as their API, and why one in five unicorns trust Newfront. He also highlights the future of work focusing on delegation, stronger client relationships, and the importance of developing AI projects that deliver clear user benefits.

Nick Mehta, CEO of Gainsight, champions customer success and AI integration, while Seth Wylie leads enterprise AI transformation. Together, they explore how AI can empower employees rather than replace them. They discuss grassroots experimentation, including weekly meetups that have led to viral internal initiatives like personalized GPTs. The duo emphasizes psychological safety to inspire innovation and highlights the importance of leadership modeling AI use. Their insights reveal how AI can enhance teamwork and creativity, making professionals truly irreplaceable.

Before Copilots, Agents, or VC cash—Andrew Bialecki hit $1 million in revenue without hiring a single employee. That early discipline—automate everything, obsess over the customer, and build real product value—carried Klaviyo all the way to a 2023 IPO and a business that still runs lean.But now we’re in the acceleration age. AI is everywhere, speed is free, and the temptation to move fast and automate everything is real.In this episode, Andrew joins fellow bootstrapped founder Wade Foster to unpack what it means to lead a company through AI's massive transformation, and the hard rewiring that starts at the top.

Agents of Scale is a new podcast from Zapier about what it actually takes to scale AI across an organization—not in theory, but in the rooms where the decisions get made.Hosted by Zapier CEO Wade Foster, each episode features candid conversations with execs who are rethinking how their teams work, how their orgs are structured, and how leadership itself has to evolve.No panels. No pundits. Just honest talk about what it takes to unlearn the playbook that worked in the 2010s—and build something new.Episode 1 drops August 7.