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workshops work

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Mar 3, 2021 • 53min

102 - The intentional facilitator: How to turn passion into business with Robin Muretisch

Forging your own career or business in facilitation isn’t easy. As so many of the guests on this podcast can attest to, it’s often the case that we don’t know that we are facilitators until somebody introduces us to the concept.So, how can facilitators create a career or business in facilitation with intention, strategy, and confidence?Robin Muretisch is a shining example of how to do this! She joins me in this episode to share such vital advice and insights into how facilitators can launch out on their own, run a business, and avoid the mistakes she made.Find out about:Starting a career as an independent facilitator with intentionalityWhich certifications and experiences made up Robin’s journey, and how she weighs their importanceThe key differences between facilitating in-house and independentlyHow Robin deconstructed a big dream into small, actionable stepsHow to network in a way that feels natural, not transactionalHow Robin got her first solo gigsWhy Robin sees the administrative work of running a business as a privilege, rather than a choreDon’t miss the next show: Subscribe to the show with your favourite podcast player.Click here to download the free 1-page summaryAnd if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; click here to explore it in more detail!Questions and Answers:[01:23] When did you first start calling yourself a facilitator?[04:17] Looking back on your first facilitated session, what would you do differently today?[06:57] How did you pursue certification and training as a facilitator? What were the lessons you learned?[09:05] Can you be truly neutral as a facilitator?[10:48] How do you separate what you want from what the group needs?[12:36] How do you get people to really buy-in to something you are leading and/or facilitating?[14:45] How did you go from internal facilitator to external, independent facilitator?[20:22] What do you wish you had known before you started as an independent facilitator?[28:20] How did you get your first client?[31:22] Does word of mouth still work, or do you need to have an online presence, too?[34:49] What makes a workshop fail?[37:26] How does approaching a session as an external facilitator to differ? Is it liberating to not be too attached to the business?[41:36] Do you have a favourite exercise?[50:21] If you had a hashtag, what would it be?[51:23] What is the one thing you would like listeners to take away from this episode?LinksRobin’s websiteConnect to Robin:LinkedInShare your thoughts about our conversation!Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!
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Feb 24, 2021 • 54min

101 - How to facilitate process improvement - human-centred and data-driven with Mark Whittaker

How much of your workday do you really pay attention to?From where you sit to how often you get distracted and what happens when you come back from a break, all of these moments that make up our days are automatic processes.What would happen if you could track and analyse the way you work?Dr Mark Whittaker does just that and uses the data he gathers to design human-centred processes that help teams work better than they ever imagined. Combining qualitative and quantitative data with facilitation, Mark’s software vFlow helps businesses optimise their processes by working with their people, not against them.It’s a fascinating marriage of facilitation, data, workshops, and processes. You can learn all about it in this episode of workshops work.Find out about:How chemical processes translate to business and commercial processesWhy opinions and data usually show very different versions of our ‘most important’ processesHow our processes change unconsciously throughout our dayWays to manage your workload and protect it from unconscious slipsWhy the thought of freeing up more of our time can actually scare usThe beautiful neutrality in challenging data, not behavioursThe importance of listening, as well as observing, when gathering dataDon’t miss the next show: Subscribe to the show with your favourite podcast player.Click here to download the free 1-page summaryAnd if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; click here to explore it in more detail!Questions and Answers[01:07] When did you start calling yourself a facilitator?[04:37] Can you explain what v-Flow is and does?[06:28] What have you learned about business processes from chemical processes?[08:20] Is it possible to find the optimal business process when there are so many variables that need to be considered?[11:32] What is the process behind your data collection process and how you decide what to focus on?[13:16] Why is there so often a difference between what we think is our most important process and what the data shows us is our most important process?[18:03] Can you share an example of identifying unconscious/automatic ways of working?[21:21] Is the energy we spend changing automatic habits worth the end result or can it create problems?[27:19] How do you bring the data you collect into a workshop setting?[28:28] How do people react when they see the story presented in the data?[33:21] This information can be like opening a Pandora’s Box – how do you handle that?[38:19] Can data that is about people truly be neutral? Is there not some emotional reaction that comes with it?[40:07] Can you share an example of gamification in practice?[45:45] How do you encourage comfort and relaxation in a closed-off room?[47:52] What makes a workshop faShare your thoughts about our conversation!Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!
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Feb 17, 2021 • 29min

100 - The nuggets that make workshops work - with 14 listeners

100 episodes. (More than) 100 guests. Thousands of listeners. You, here, reading this and listening to this landmark episode.To mark this milestone, I turned the microphone towards the workshops work audience and asked if anyone would like to share the moment that has stuck with them most from these first 100 episodes.I’ve received 14 beautiful responses that, when taken together, form a bigger picture of the landscape of facilitation. You might be surprised at the varied scenery it captures!Thank you for supporting workshops work, for helping to make this show what it is, and for listening – whether this is your first time or your hundredth.Find out about:The moments that made listeners stop, think, reflect, and grow, including…Understanding the ground rules of facilitationHow to develop a facilitator’s mindsetThe essentials of workshop designWhat we can learn from other disciplines to improve our facilitation skillsDon’t miss the next show: Subscribe to the show with your favourite podcast player.Click here to download the free 1-page summaryAnd if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; click here to explore it in more detail! A huge thank you must go to SessionLab, the sponsor of Workshops Work. Claim your free two months of SessionLab Pro now – this deal is exclusive to Workshops Work listeners! Questions and Answers[00:48] Robin: the summary for each episode![02:27] Anamaria: when Thomas Lahntahler, in episode 39, explained how curiosity and attention can foster psychological safety[04:10] Laure: the fourfold process of hosting, shared by Mary Alice Arthur in episode 58[06:05] Richard: realising that facilitators are like researchers, as I explored in episode 18[07:36] Gabriel: how experiences can create change but challenges help us solve problems, prompted by episode 91 with Shayne Smart[10:08] Annie: when Rein Sevenstern highlighted the importance of making time for reflection, in episode 20[11:32] Júlio: the core truth of facilitation that appears wherever and however we use our skills, taken from many episodes![13:33] Martijn: that Agile is a mindset, not a framework, as shared by Nisaar in episode 59[16:30] Sonja: that we need to stop having meetings on autopilot and, if we can’t, we need to cancel them, shared powerfully by Gustavo in episode 26[18:22] Joe: learning to Unflatten and find new perspectives on the same problem, thanks to Nick Sousanis in episode 69[20:19] Samantha: why improv can improve our facilitation as much as any study programme or course, shared by Tamar in episode 16[22:02] Nadia: that how we meet matters and that the right setting can be transformational, prompted by Roumayne in episode 88[23:18] Ana: the concept of ‘the third facilitator’ and Share your thoughts about our conversation!Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!
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Feb 10, 2021 • 54min

099 - How to Grow Your Meeting Culture with Elise Keith

Bad meetings are all too common, but they are merely the product of every bad meeting that has come before them.So, how do we break the cycle of unstructured, imbalanced, aimless meetings and create a structure and process that makes meetings enjoyable and productive?There’s nobody better to answer that question than Elise Keith, founder and CEO of Lucid Meetings.Elise joined me in this episode to discuss the essentials of understanding meetings, how we can use them as tools to impact our work for the better, and what we need to do to reclaim their power.So, join us for a conversation that explores how you can start the important design and preparation work of creating a strong meeting culture within any organisation.Find out about:Why good meetings are the result of structure and mandates, not chanceHow to get the basics – like structure and meeting minutes – rightComparing Amazon and Brené Brown’s meeting structuresHow online meetings can act as a great equaliserThe most common thing we get wrong about meetings – and how to can avoid itHow the shift to online meetings has democratised and simplified facilitation… and thrown up new complicationsHow options for anonymity in online meetings can help us flatten the roomDon’t miss the next show: Subscribe to the show with your favourite podcast player.Click here to download the free 1-page summaryAnd if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; click here to explore it in more detail!Questions and Answers[01:04] When did you start calling yourself a facilitator?[04:09] Is the structure of a meeting more important than its facilitation?[06:29] Is there a silver bullet that makes people respect a meeting’s timing and structure?[08:43] Is rotating facilitation in a meeting a good idea?[12:14] How do we escape the Catch 22 of having ineffective meetings and the desire to stay up-to-date?[15:01] What is the best way to produce meeting minutes?[16:31] What is your meeting routine in your own company?[19:49] Can a good meeting culture proliferate from one team across an organisation?[21:26] What are the hallmarks of good meeting structure?[23:35] How important are check-ins?[27:08] Can we have good online meetings if we never had good offline ones?[32:21] What is the one thing you think we get wrong with meetings?[36:25] Is there an exercise you would recommend to a team that’s rethinking their meeting culture?[40:31] How can we help people see their own blindspots?[43:11] Have we learned anything from online meetings that we can apply to offline ones?[49:22] What is your strategy to help the quieter voices in a meeting speak up and feel heard?[52:03] What is the one thing you would like people to take away from this episode?LinksShare your thoughts about our conversation!Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!
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Feb 3, 2021 • 1h

098 - Agile for Everyone with Judith Mills

Agile can be hugely effective in many environments, but from the outside, it can be daunting. The language, its origins in tech, and its overzealous cheerleaders can make it seem inaccessible and only applicable in specific situations.If that sounds like a familiar pain, Judith Mills is just the medicine you need!Not only is Judith an expert in applying Agile in everywhere from software to gardening, but she explains it all with easy-going charm, clarity, and simplicity.You can hear it for yourself in this episode, in which Judith decodes and demystifies Agile – bringing it back to its roots and explaining it as a mindset, not a process.If you’ve ever had an interest in Agile, you should consider this essential listening!Find out about: How to apply Agile in any field, not just softwareWhy Agile is more a communication tool than a project management processThe importance of protecting your time from ‘unplanned work’Why the time it takes to do a task is an unreliable measure of your workloadHow Judith uses facilitation skills to help teams understand AgileWhy empowering the individuals in a team strengthens the collectiveThe secret to effective retrospectives Don’t miss the next show: Subscribe to the show with your favourite podcast player.Click here to download the free 1-page summaryA huge thank you must go to SessionLab, the sponsor of Workshops Work. Claim your free two months of SessionLab Pro now – this deal is exclusive to Workshops Work listeners!Questions and Answers[00:57] When did you start calling yourself a facilitator?[01:58] What’s the difference between a facilitator and an Agile coach?[03:16] How did you get into Agile and what does it mean to you?[08:08] What’s the difference between “just delivering something every two weeks” and Agile?[11:32] Can Agile be applied to non-software teams? And does all of an Organisation need to be Agile?[16:29] What’s the process for calculating a team’s ‘velocity’ and how can you know what is objectively the most important task to be done?[22:08] Is measuring by time a trap? And how can you create the safety for a team to move past measuring tasks by time?[26:23] Can you talk a little more about safety?[34:51] Do you think managers can get caught in the illusion of control?[37:24] How do you handle someone who just doesn’t want to do any hard work?[39:46] How can retrospectives help bring unity to teams?[44:07] What makes a workshop fail?[47:27] Do you have a silver bullet exercise to raise people’s interest in a workshop?[49:38] Could Agile genuinely be applied to something like gardening?[55:33] What would you recommend as the best way for someone to try Agile for the first time?[59:09] What is the one thing you would like listeners to take away from this episode?LinksShare your thoughts about our conversation!Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!
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Jan 27, 2021 • 57min

097 - Keeping facilitation human with Paul Nunesdea

As a former Board member of the International Association of Facilitators (IAF), and co-Founder of the Digital Collaboration Academy, there are few people better placed to discuss where our industry is and where it's going than Paul Nunesdea.We certainly captured some fascinating predictions and provocations in our wide-ranging conversation in this episode.A central focus was the importance - and limitations – of the IAF’s stated ‘core competencies’ for facilitators. We also explored the role AI might play in the future of facilitation, why neutrality can never be the aim, and how facilitators and clients can each make sure they’re choosing the right collaborator.This episode is your opportunity to hear many opinions from the very top of facilitation’s leading professional body. It’s not every day I get to say that!Find out about:Why spirituality might be the missing dimension in facilitationWhy individuality and a lack of neutrality are actually key to our effectivenessWhat Paul believes is the most important core competency of facilitatorsWhy it helps to have different versions of the same consensus across communitiesWhat Paul considers his biggest discovery in 2020How Paul pictures the future of facilitation – including the strengths and limitations of facilitation by AIUnderstanding collaboration architecture and how it appears in workplacesDon’t miss the next show: Subscribe to the show with your favourite podcast player.Click here to download the free 1-page summaryA huge thank you must go to SessionLab, the sponsor of Workshops Work. Claim your free two months of SessionLab Pro now – this deal is exclusive to Workshops Work listeners!Questions and Answers[01:17] When did you start calling yourself a facilitator?[04:12] What are the core competencies of a facilitator and how do they separate us from consultants?[06:10] What do you mean by “a spiritual dimension”?[07:55] What motivated you to join the International Association of Facilitators?[12:23] How can a client select the right facilitator?[16:14] What is the benefit of being an accredited facilitator?[16:59] Can you share some examples of the core competencies of facilitation?[19:25] Can there be a true ‘standard’ of facilitation when we have so many subgroups and specialisms?[21:07] Have the core competencies changed as we’ve moved to online meetings?[24:57] What makes a workshop fail?[27:57] What’s been your biggest technological discovery in the last year?[30:57] Do successful workshops really require us all to be in the same room?[33:03] What is the future of facilitation, from your perspective?[37:26] Would the introduction of AI remove innovation and nuance from facilitation?[38:53] What is a key characteristic of a good humaniser?[40:19] Would you recommend an exercise to bring spiritualiShare your thoughts about our conversation!Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!
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Jan 20, 2021 • 55min

096 - The interconnections between leadership and facilitation with John Varney

Exploring the overlap between facilitation and leadership was an exciting proposition to me, but I didn’t expect it to encompass everything from architecture and dance to mountaineering and collaging.But such is the journey when John Varney gets into his eloquent stride!John has been involved in leadership, facilitation, and the grey space between them for over 30 years and his Centre for Management Creativity serves as a bastion for clear-thinking and change-making for companies worldwide.Join us in this episode as we search for the common ancestor of leadership and facilitation.The opportunity to join John in conversation is one that everyone – no matter what title you give yourself – will benefit from. This is an opportunity you’d be wise to claim with both hands.Find out aboutHow teams can find their flow state by aligning on their purposeWhy it’s important to focus on purpose, not short-termismWhy play, creativity, and co-creation are the cornerstones of alignmentHow to respond when your workshop uncovers a deeper issue that needs addressingWhere facilitation and leadership overlapThe important distinction between leaders and leadershipWhat John’s learned about leadership from facilitating so many leadership teamsDon’t miss the next show: Subscribe to the show with your favourite podcast player.Click here to download the free 1-page summaryA huge thank you must go to SessionLab, the sponsor of Workshops Work. Claim your free two months of SessionLab Pro now – this deal is exclusive to Workshops Work listeners!Questions & Answers01:07 When did you start calling yourself a facilitator?02:13 What’s the difference between a facilitator and a consultant?04:54 What did you learn from this experience – did it shape your view of facilitation at all?06:03 How do we draw the line between being our authentic selves and being the facilitator participants need?12:20 Do you think you can bring more of yourself to a life design workshop than a managerial one?15:53 Can you explain more about what the Stanford Life Design Lab is?18:02 How much do you life design to your personal and professional life?19:19 How can you tell when the right moment is to step outside your comfort zone?24:01 Is there a perfect time to redesign your life?26:43 Life design asks us to be both facilitator and participant. Is this possible?36:40 Can facilitators actually facilitate their own life?39:55 What is your experience with co-facilitating meetings with managers?44:46 What is something you’ve learned from the life design process that you think can apply to managers right now?51:37 If we could workshop the worldwide transition out of the pandemic, what would it looShare your thoughts about our conversation!Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!
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Jan 13, 2021 • 1h 8min

095 - Workshop Your Life with Gabrielle Santa-Donato

When Gabrielle Santa-Donato said, “we need to be intentional about this transition”, she wasn’t talking about virtual workshops or exploring a workshop challenge.She was talking about creating a post-pandemic world.We’ve grown used to adjusting – to remote work, to lockdowns, to loss. What if we’ve become so adjusted to adjusting that we risk moving out of the pandemic without intention?Gabrielle knows this better than most, having taken a role at Airbnb facilitating the adaptation to remote work. That alone is a worth a podcast episode, but so is her fascinating experience at the Stanford Life Design Lab.This episode is a wonderful walk-through Gabrielle’s career, where we are now, and what we can all do to redesign our lives in trying times.Find out about: Why showing up as your authentic self isn’t always the best thing for your workshopsWhat life design is and Gabrielle’s fascinating journey in the fieldWhy reframing our constraints can open up a world of possibilityHow to know when to prototype beyond your comfort zone and when to take smaller stepsHow Gabrielle has shifted from teaching and facilitating life design to facilitating Airbnb’s managersHow we could workshop our transition out of the pandemic Don’t miss the next show: Subscribe to the show with your favourite podcast player.Click here to download the free 1-page summaryA huge thank you must go to SessionLab, the sponsor of Workshops Work. Claim your free two months of SessionLab Pro now – this deal is exclusive to Workshops Work listeners!Questions and Answers [01:35] When did you start calling yourself a facilitator?[04:03] What’s the signal that says you guided a group successfully?[07:15] How do we draw the line between being our authentic selves and being the facilitator participants need?[08:42] Do you think you can bring more of yourself to a life design workshop than a managerial one?[13:31] Can you explain more about what the Stanford Life Design Lab is?[16:10] How much do you life design to your personal and professional life?[19:19] How can you tell when the right moment is to step outside your comfort zone?[22:52] Is there a perfect time to redesign your life?[27:18] Life design asks us to be both facilitator and participant. Is this possible?[38:07] Can facilitators actually facilitate their own life?[42:47] What is your experience with co-facilitating meetings with managers?[48:27] What is something you’ve learned from the life design process that you think can apply to managers right now?[52:13] If we could workshop the worldwide transition out of the pandemic, what would it look like?[57:42] What makes a workshop fail?[59:16] What’s your favourite way to trigger transShare your thoughts about our conversation!Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!
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Jan 6, 2021 • 55min

094 - How to build your confidence as a facilitator with Lauren Green

From exploring human graphs as a way of completing her homework in high school to flourishing as a multidisciplinary facilitator, dancer, and visual consultant, Lauren Green has had the kind of journey I love to learn about. Uniting seemingly disparate worlds, Lauren’s unique perspective on facilitation is as refreshing as it is revelatory.She joined me in this episode to discuss how facilitators can become more confident in the nascent world of virtual facilitation, how dance and facilitation have more in common than many would think, and why we should strive for silence, not conversation.Find out about:·      How to encourage movement when we’re all behind cameras·      How dance and facilitation move in step together·      Why the skill of following is just as important as leading·      How facilitators can build confidence in a world of virtual workshops·      Three essential roles in virtual workshops·      Why we should embrace non-verbal communicationClick here to download the free 1-page summaryQuestions and Answers[01:10] When did you first call yourself a facilitator?[02:41] How did your teacher and your class react to you incorporating facilitation in your project?[03:45] What did you learn from this experience – did it shape your view of facilitation at all?[05:11] How has the shift to virtual facilitation impacted your work and facilitate style?[08:51] Can you explain the origin of your business name – Dancing with Markers?[14:03] What does confidence mean to you, as a facilitator?[19:41] How do you read an online room?[21:53] Can we delegate roles to participants that make them part of the workshop process?[24:02] Why can it sometimes feel so hard to embody “don’t just do something, stand there”?[29:14] What – if anything – is the key difference in mindset and skillset between virtual and on-site facilitators?[31:07] What tools do you use in the lifecycle of preparing, hosting, and closing a workshop?[37:17] Are virtual workshops inherently more vulnerable than on-site ones?[44:35] The importance of dress rehearsals – and disaster rehearsals![48:57] What makes a workshop fail?[51:21] If you were a hashtag, what would you be?[53:20] What is the one thing you would like listeners to takeaway from this conversation?Lauren’s ResourcesLauren’s Business PageFriday Coffee Chat for Virtual FacilitatorsDancing with Mural (and Google Docs) (free templates)Mastering the Art of Giving and Receiving Feedback (Blog)Self-Affirmations and Setting Boundaries wiShare your thoughts about our conversation!Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!
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Dec 30, 2020 • 1h 8min

093 - Apply Design Thinking Principles to Unlock Potential with Jeroen Frumau

Jeroen Frumau has had a remarkable career – from working at the arrowhead of innovation in senior roles at Phillips Design to founding and co-founding multiple non-profits. The threads that stitch these experiences together are design thinking and design sprints.Jeroen joined me on the podcast to share the universal truths he’s found about the application of design thinking across private, public, and non-profit ventures – including this summer’s incredible 4better2morrow virtual Summer Camp project.Join us in this episode as we weave our way through history, perspectives, philosophy, and more to uncover the truths of how everyone can benefit from more design thinking in their lives and work. Don’t miss the next show: Subscribe to the show with your favourite podcast player.Click here to download the free 1-page summaryFeeling inspired by the conversation in this episode? We can have our own – take a seat at my virtual table as part of a Mastermind Group.A huge thank you must go to SessionLab, the sponsor of Workshops Work. Claim your free two months of SessionLab Pro now – this deal is exclusive to Workshops Work listeners!Questions & Answers01:41 When did you start calling yourself a facilitator?03:02 Where did you learn the skills of facilitation? 05:44 What does failure mean to you in the context of workshops? 08:21 What have you learned from your almost-20-years of experience leading Phillips Design?10:05 Is Design Thinking a method or a mindset?12:10 In what contexts have you used Design Thinking since starting your own business?15:21 What kind of skillsets do you need to introduce to public sector employees to help them integrate more design thinking in their work?16:29 How can we become more open to ‘failing forward’?17:37 How would you define a prototype?22:05 How can we help people see the value in the process, rather than just achieving their desired outcomes and outputs?30:15 How can facilitators help a group work cohesively when there are differences in the level of access (e.g. poor WiFi)?35:11 What’s the point at which you know you need to reschedule a workshop?40:07 How can you apply Design Thinking to such a risk-averse process as recruitment?45:18 How do hiring managers react to such a vulnerable process?46:36 How do you flatten the room when there is such a clearly established hierarchical structure as in recruitment?51:03 What’s your favourite exercise?55:57 An example of Design Thinking in the hiring process from Latin America57:47 How do you apply design sprints in 4better2morrow?01:07:20 What is the one thing you would like listeners to take away from this episode?LinksRead Jeroen’s articles on Medium.Learn more about Share your thoughts about our conversation!Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!

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