Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Some people build successful businesses towards the goal of eventually selling their company and cashing in on their efforts. Meanwhile, others pass down their life's work to their children in hopes that they could continue to make their vision work and grow to different heights. Some people assume that inheriting a business is easier than starting from scratch. After all, you'd be inheriting an established system. What many people don't see is that you also inherit all of the problems from the previous generation that went unsolved. In this episode of the Service Business Mastery podcast, we talk to Trey McWilliams, CEO of McWilliams Group, a third-generation business owner. At age 22, he took over McWilliams and Son Heating, Cooling, and Plumbing, a family business that was led by his father and founded by his grandfather before him. As a young and green leader, he knew he had big shoes to fill. But also knew that he had a vision for the business that only he could bring to fruition. In this episode, we discuss: The challenges of running an established family business How to earn the trust of your employees as a 3rd generation owner Why culture is critical to creating a scalable business How to make your employees feel that they're part of a shared vision Check out these resources we mentioned during the podcast: Join the Service Business Mastery Facebook group This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website). Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn. Meet the Guest: Trey McWilliams is the CEO of the McWilliams Group. He is a third-generation business owner who despite his young age, managed to earn the respect of hardened tradespeople who started working with his father and grandfather before him. His tenacity and willingness to get his hands dirty with his employees allowed him to turn their business around and grow to bigger heights. Connect with Trey on LinkedIn: https://www.linkedin.com/in/trey-mcwilliams-161348158/ Connect with McWilliams and Son on LinkedIn: https://www.linkedin.com/company/mcwilliams-and-son-heating-and-air-conditioning/ Connect with LemonSeed Media on LinkedIn: https://www.linkedin.com/company/lemonseed-media/ Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Unfortunately, the trades are filled with people who are qualified to be technicians, but have received no training to be a business owner and leader. Some people eventually figure leadership out, but the majority don't and that leads to a lot of businesses failing and jobs lost in the process. The truth is, leadership is an entirely different skill set from being a technician. You could be the best plumbing, electrical, or HVAC technician in the world and still fail at operating a business. Because apart from knowing the trades like the back of your hand, you also need to know people. And running a business is all about taking care of the people that work for you. In this episode of the Service Business Mastery podcast, we talk to Jim Clark, owner of the Blue Diamond Consultants, a consulting company dedicated to coaching home service companies that want to grow and exit in the next 3 to 5 years. Having owned and sold his previous trade companies, Jim talks about the hardships and pain points he met along the way. Jim specifically focuses on taking care of his employees, and doing everything he can to make sure that they love doing the work they do, even when times are tough. Jim also talks about creating a positive workplace culture that not only benefits your employees, but helps your business earn clients as well. In this episode, we discuss: Why your first job as an owner is to make your employees happy Employee recognition goes a long way How to build a good workplace culture Why taking care of business is also about taking care of people Check out these resources we mentioned during the podcast: Join the Service Business Mastery Facebook group This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website). Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn. Meet the Guest: Jim Clark is the owner of Blue Diamond Consultants, a consulting company dedicated to coaching home service companies that want to grow and exit with generational wealth in the next three to five years. Having owned and sold his own companies, Jim brings with him the experience and knowledge as a business strategist that can help you grow your company and exit at the highest level. Connect with Jim on LinkedIn: https://www.linkedin.com/in/ccmyersservices/ Connect with Blue Diamond Consultants on LinkedIn: https://www.linkedin.com/company/blue-diamond-consultants/ Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

It doesn't matter if we're already in a recession; the cold hard truth is that people and businesses are already feeling the brunt of inflation. People's purchasing powers have decreased, and it's getting harder to sell. The businesses that do survive this economic downturn will be the ones that come up with ways to adapt and bring in the most value to their customers. In this episode, Billy Stevens of Sera Systems and Landon Brewer of Goettl Air Conditioning & Plumbing exchange ideas with our hosts about not only surviving but thriving during times of economic downturn. One of these strategies discussed is selling warranties. They help build trust with customers and are a massive revenue stream that most of the service business industry has yet to embrace and take advantage of fully. Warranties are an exciting opportunity overall, but they don't come without cost, especially if you decide to offer them in-house. Billy offers tips on how to price your warranties competitively, and how you can make the process of handling warranties more seamless through Sera and its management capabilities. There is also the matter of putting enough focus on the service side of your business. Instead of putting all your effort into new installations when people are looking to spend less, it might be best to be proactive in offering replacements, maintenance, and repairs. Landon also suggests a way to create a revenue stream by turning these services into perks that you can get through club membership. In this episode, we discuss: Strategies to survive inflation and the recession How the service side of your business may be the key to survival Why the industry service industry is missing out on revenue from warranties The pros and cons of doing warranties in-house Check out these resources we mentioned during the podcast: This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website). Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Join the Service Business Mastery Facebook group Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn. Meet the Guest: Billy Stevens, Founder & CEO of Sera Systems, experienced first-hand the problems that service-based business owners in South Texas faced. Billy's background in HVAC and plumbing gave him insight into the time and manual labor lost from things like disrupted or missed appointments. With Sera Systems, Billy provides a simple way for dispatchers to automate manual tasks and focus on revenue generating tasks instead. Connect with Billy on LinkedIn: https://www.linkedin.com/in/billy-stevens-a54a1819/ Email Billy: bily@serviceshift.com Landon Brewer is the former Senior Vice President of Goettl Air Conditioning & Plumbing and an expert business growth and strategy architect. Landon has joined Goettl in their mission to 'Goettlize' the nation and provides the company's best training and technology to each employee, allowing them to reach new heights of success. Connect with Landon on LinkedIn: https://www.linkedin.com/in/landon-brewer-13022311/ Email Landon: landonbrewer@gmail.com Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Are you a business owner who saw your revenues plummet during the height of the COVID-19 pandemic due to government restrictions? Then you could be eligible to receive financial assistance from the government in the form of the Employee Retention Credit (ERC). Unfortunately, because of the complicated procedures in place, many business owners end up filing bad claims or worse, not file a claim at all. Unfortunately for many business owners, the procedure for submission and evaluating whether you qualify for the credit at all is complex, and may involve digging through government announcements for the exact restriction that may have affected you. There is also the process of determining how much credit you qualify for, based on things like the wages your employees earned, and whether you paid them through the Paycheck Protection Program, among others. The good news is that you may be eligible for up to $5000 per employee that you paid during the whole year of 2020 and $7000 per employee for three quarters during tax year 2021. The bad news is that there are several exemptions and caveats that apply, and they are enough to make anybody's head spin. But if you have a headcount of more than 10 employees, and feel like government restrictions really impacted on your ability to operate and create revenue, then it's worth having a tax professional evaluate your case. In this episode, Catherine Tindall, one of the partners at Dominion Enterprise Services, a specialty CPA firm that specializes in helping businesses maximize their tax credits, gives us information about the ERC and whether you might be leaving a very significant number of dollars off the table by not filing a claim. She also talks about the consequences of filing a bad ERC claim, which can lead to an unapproved claim or worse, a stringent audit by the IRS. In this episode, we discuss: What the Employee Retention Credit (ERC) is all about How to know if you are qualified to file an ERC claim What the process of filing an ERC claim can look like Why you need to know how to avoid filing a bad ERC claim Check out these resources we mentioned during the podcast: Join the Service Business Mastery Facebook group This episode is kindly sponsored by Sera (visit their website) and CompanyCam (visit www.companycam.com/SBM for a 14 day trial and 50% off your first two months). Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn. Meet the Guest: Catherine Tindall is one of the partners at Dominion Enterprise Services, a specialty CPA firm that works with other firms and their clients to maximize their tax credits. Dominion Enterprise Services has a Proactive Tax Planning & Compliance Strategy that is holistically designed for your business goals to maximize your cash flow/savings and minimize your stress. Unlike typical tax professionals, Dominion Enterprise Services specializes in advanced tax reduction on top of routine tax compliance work. Visit Dominion Enterprise Service's Website: https://dominiones.com/ Check Out Catherine's Ebook on the top 5 ERC mistakes to avoid: https://dominiones.com/for-business-owners/ Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

There are numerous things Joe was able to help me determine after working with him. Investing in people and hiring A-players, how to schedule my day for maximum efficiency, networking with high-level executives, and much more. I can keep going but it's a no-brainer to work with Joe for anyone that wants to scale up their business and find clarity. Providing real estate investors, entrepreneurs, and business professionals with the tools and strategies they need to find breakthrough success, Joe Evangelisti is the host of The Legacy Blueprint podcast and a high-performance coach with over 5,000 hours of coaching experience under his belt. His mission is to assist real estate investors, entrepreneurs, and business professionals in exercising their true power and finding their hidden potential to achieve more success, wealth, and freedom than they ever thought possible. Joe creates life-changing transformation by providing clients with the tools and strategies needed to create unstoppable momentum and break through obstacles. He's helped hundreds of business owners to build better teams and cross the 7, 8, and 9-figure mark. In addition to his private coaching practice, Joe serves as the CEO of three 7 and 8-figure companies, and his real estate portfolio includes single-family, multi-family, self-storage, and cold storage. Before building his business and real estate empire, Joe served in the military as a Builder in the US Navy Seabees. He holds Letters of Commendation from the US Navy and The White House, a Letter of Appreciation from President Clinton, and numerous service medals. Joe lives with his wife Ashley and their 2 girls in beautiful Haddonfield, New Jersey. Entrepreneur, Coach, Veteran, and Host of The Legacy Blueprint Podcast [00:01 - 9:37] Opening Segment Joe's brief background and career Shifting to self-storage development He found the self-storage industry to be welcoming, tight-knit, and small, with everyone willing to help each other [09:38 - 17:26] Multi-Family vs. Self-Storage Joe's secret sauce is finding off-market deals and making something happen out of them negotiating a good deal with a seller and creating a win-win for them What makes self-storage so bulletproof? The vast broadness of occupants of self-storage [17:26 - 29:10] How Self-Storage Can Help Save Other Spaces Self-storage is one of those darkened big box chains People don't want to visit when they see a hundred thousand square feet empty inside a shopping center The multiple ways you can get involved in the self-storage Certified Field Agent training if you're an accredited investor, visit www.InvestWithLegacy.com [29:11 - 37:47] When Is It Safe to Start Purchasing More to Flip? Understanding when to use OPM (Other People's Money) Joe's experience of using his own money for deals and ending up broke How Joe started buying houses at cheap prices and began wholesaling Starting a rental portfolio as rental rates have never gone down The market started to tighten and the real estate market had become overcrowded with people flipping houses [37:48 - 42:19] Closing Segment Quotes: "A lot of people are in different industries. You gotta be different. You gotta be that blue ocean." - Joe Evangelisti "What makes a single family deal work is finding it off the market and negotiating a good deal with a seller and creating a win-win for them and us." - Joe Evangelisti "I stumbled upon self-storage and I made some connections, I made some phone calls, I started having conversations. And all of a sudden it was interesting because the industry was so welcoming." - Joe Evangelisti CONNECT WITH JOE joseph.evangelisti@gmail.com www.JoeEvangelisti.com www.ElevateWithJoe.com www.InvestWithLegacy.com 609-346-4610 LinkedIn: in/JEvangelisti Twitter: /JEvangelisti Facebook: @JoeEvangelistiDotCom /Joe Evangelisti id959740605 evangelisti07 --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Many people treat success as a destination, an endpoint to arrive at with hard work and persistence.The problem with this mindset is it encourages people to be complacent when they reach a certain level of success, stopping them from realizing their true potential, and never evolving into better versions of themselves. At 19, John Akhoian saved well enough from working solo to buy his own plumbing franchise. Not long after, he bought more locations and became one of their largest multi-franchise locations. Most people would just keep this good thing going, but John wasn't most people. 20 years later, John decided that he had learned everything he could about running a service business. So he got out of the franchising business and put up his own company, Rooter Hero Plumbing in Orange County back in 2011. He has since opened 13 more locations to become the largest plumbing company in California while also opening two new locations in Nevada and Arizona. In this episode, John shares the biggest mistake he made while training new talent, and talks about the secret to his success. He also opens up about the struggle that his company and many others in the service industry are currently facing, and his strategy for overcoming this latest hurdle to sustainable growth. In this episode, we discuss: The benefits of getting into a franchise business Why you need to be constantly learning and growing How to properly hire and train non-tradespeople Why you need to be both a student and teacher to run a service business Check out these resources we mentioned during the podcast: This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website). Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Join the Service Business Mastery Facebook group Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn. Meet the Guest: John Akhoian, CEO at Rooter Hero Plumbing. At the age of 19, just two years after he dropped out of high school to become a plumber, John had saved enough to buy his first plumbing franchise. Not one to rest on his own laurels, John eventually quit the franchise to build his own business from scratch. John talks about constant learning, growth, and improvement even in the midst of success and stability. Email John: john@rooterhero.com Visit Rooter Hero's website: https://rooterhero.com/ Check out John's Books: https://rooterhero.com/books Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh Blisset and Josh Crouch interview the renowned business consultant and author Josh Fonger to get his expert perspective on personal productivity and how to get out of your own headspace to work on your business. Uncovering his background transitioning from real estate development to business consulting, Josh shares how entrepreneurs can improve their processes and create a successful long-term business. He provides insight into the importance of well-defined processes and procedures in businesses, including the need for compartmentalizing roles and hiring helpers for them. Additionally, he explains the value of focusing on the big-picture vision rather than getting bogged down in details. Drawing from experience gained over years of working with different clients, Josh shares actionable tips to navigate business challenges such as marketing, pricing, and more. Tune in today to learn all about personal productivity and how you can transform your business! Josh Fonger is a Business Performance Architect and the CEO of WTS Entreprises. He is an international business consultant, coach, and speaker. He has the unique experience of personally helping hundreds of businesses grow simply, using the WTS Method. His specialty is taking stressed-out entrepreneurs from working "in" their business to working "on" their business using systems so that profit and freedom can become a consistent mechanical reality. [00:01 - 03:55] Opening Segment [03:56 - 18:52] Creating Systems to Ensure Business Stability Josh discusses how to work on your business instead of in your business Create strategic objectives and general operating principles to raise and grow leaders within the business Processes should be written with the current team in mind [18:53 - 31:46] Transforming Your Business with Systems: How to Lead Your Team and Achieve Greater Efficiency Company-wide transformation can help lead to more organization, efficiency, and profitability It takes time and effort to shift to a business mindset Use technology like Loom or video recording to document processes Break down processes into small steps and focus on the 20% that will get 80% of the work done The job of the owner is to foster engagement and innovation. Everyone comes into a business with their own baggage, so the leader needs to define the culture. The best idea wins - regardless of who made it. [31:47 - 33:26] Closing Segment Quotes: "The leader has to define what the culture is. Otherwise, everyone brings their own culture to the business." - Josh Fonger "The longer someone's with you and the more diversified their role is, the bigger problem you have on your hand." - Josh Fonger Connect with Josh Fonger! Website: https://wtsenterprises.com/ Facebook: www.facebook.com/workthesystem Instagram: www.instagram.com/work_the_system LinkedIn: www.linkedin.com/in/joshfonger YouTube: www.youtube.com/channel/UCEuIU8OOngJFt3w2h2IgmBg Twitter: https://twitter.com/fongerj --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Running a business of any size is no walk in the park. But you'll be surprised at how different it can look like when you're at the helm of a $100MM company running several locations at once. Greg Wells, the president of Max Service Group has been with his company since its nascent stages and kept working to grow the company to its present size. From maintaining a fleet of 200 service vehicles to closing acquisitions, Greg's experience in running a business is unparalleled in the service industry. Join us as we talk with Greg about the several pain points that come with running a service business, and the solutions he came up with to get to the other side, guns blazing. In this episode, we discuss: The financial advantages of leasing versus owning fleet vehicles What companies should know about the acquisition process Why top-level leaders still need to pay attention to their numbers Check out these resources we mentioned during the podcast: This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website). Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Join the Service Business Mastery Facebook group Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn. Meet the Guest: Greg Wells is the President of MAX Service Group, a business that offers dependable heating, cooling, plumbing, drain, and sewer services and installations throughout their service area. Email Greg at: greg.wells@maxservicegroup.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/greg-wells-86105742/ Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Iron Mountain Plumbing is a business that is family-owned and it is a full-service plumbing contractor. This business is located in Cedar City and it provides services that are helpful and dependable. Thanks to Ashley Tanner, CFO of Iron Mountain Plumbing, this business is known for being able to get in quickly and cleanly to fix any plumbing issues that a customer is having. This business is also mentioned for its excellent communication with customers as well as its fair pricing. Meeting and learning from other successful professionals in the Service Business Industry is one of our favorite things to do. If you are ready to learn more ways to scale YOUR service business, this episode is for you! In this episode we discuss: What actions Ashley Tanner and her husband took to change their business coaching, marketing, and continued hiring to keep their service running. Why it is important to be willing to seek out help from others and admitting what we don't know in order to grow. How being a female in a predominantly male industry can be challenging yet rewarding. Ashley Tanner explains why she has said no to work because it wasn't her "avatar customer" - even though saying yes would mean more money. Check out these resources we mentioned during the podcast: This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website). Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Join the Service Business Mastery Facebook group Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn. Meet the Guest: Ashley Tanner, CFO at Iron Mountain Plumbing. Connect with her on LinkedIn Links to connect here: LinkedIn: https://www.linkedin.com/in/ashley-tanner-65632a233/ Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

As a contractor, you know that offering extended warranties to your customers is a powerful way to add value and develop customer loyalty, but registering and managing warranties can be a pain to do on your own. That's when we look to Kevin Thornton, the VP & GM of Dealer Business Services at JB Warranties. JB Warranties is the nation's leading provider of extended warranties to the HVAC and plumbing industries. Their online system provides contractors with the most comprehensive and easy-to-use extended service agreement solution. What's even better is that they are now partnered with Sera! Join us as we talk with Kevin about how to leverage extended service agreements to create loyal customers and generate more revenue. Whether you don't offer extended warranties, you've considered it, or you've tried and it was too much of a pain, Kevin's going to share with you how JB Warranties can help you do it right. In this episode, we discuss: The major benefits of offering extended service and labor agreements. How to customize your business's extended warranty. How JB Warranties and Sera work together to manage your warranties. Tips and advice on pricing out your services and changing your rates in 2023. Check out these resources we mentioned during the podcast: This episode is kindly sponsored by Sera (visit their website) and CompanyCam (visit www.companycam.com/SBM for 14 day trial and 50% off your first two months), and UpFrog (visit their website). Learn more about JB Warranties Visit the JB Warranties Marketplace Join the Service Business Mastery Facebook group Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn. Meet the Guest: Kevin Thornton the VP & GM of Dealer Business Services at JB Warranties. As a field service industry expert, Kevin helps home services contractors thrive. He focuses on revenue generation, expense management and risk mitigation. Visit his website: Connect with Kevin on LinkedIn: https://www.linkedin.com/in/kevinthorntontx Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website. Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player. --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support