
Gain Grow Retain
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
This podcast is brought to you by Higher Logic.
Latest episodes

May 21, 2021 • 44min
Transforming a Business w/ Gemma Cipriani-Espineira
This week, Gemma Cipriani-Espineira of Chili Piper joins us to discuss being a leader in Customer Success and how to transform while running a business.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan LinkedIn
Jeff Breunsbach LinkedIn

May 19, 2021 • 29min
CS Blueprint w/ Kristi Faltorusso: 10 Common Churn Reasons
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.
Our goal: to give tactical, direct advice to customer success leaders.
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

May 17, 2021 • 27min
Challenges of Integrating New Tools w/ CSM Office Hours
A weekly segment:
CSM Office Hours
Every Tuesday. 11:30am ET.
https://lu.ma/CSMOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Connect with Jay Nathan
Connect with Jeff Breunsbach

May 14, 2021 • 37min
Org chart, organization, and political influencers w/ CS Leadership Office Hours
This week we are focusing org chart, organization, and political influencers.
A weekly segment:
CS Leadership Office Hours
Every Thursday. 11:30am ET.
https://lu.ma/CSLOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan
Jeff Breunsbach

May 12, 2021 • 28min
Engage in Strategic Conversation w/ CSM Office Hours
A weekly segment:
CSM Office Hours
Every Tuesday. 11:30am ET.
https://lu.ma/CSMOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Connect with Jay Nathan
Connect with Jeff Breunsbach

May 10, 2021 • 31min
Diving Into Customer Marketing w/ Gal Biran
This week, Gal Biran joins us to talk discuss the ins and outs of Customer Marketing!
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan LinkedIn
Jeff Breunsbach LinkedIn

May 7, 2021 • 33min
Red Account Management w/ CS Leadership Office Hours
This week we are focusing on what's included in your framework for red account management.
A weekly segment:
CS Leadership Office Hours
Every Thursday. 11:30am ET.
https://lu.ma/CSLOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

May 5, 2021 • 43min
The Center of Excellence w/ Scott K. Wilder
This week, Scott Wilder joins us to discuss creating a seamless, integrated customer engagement experience!
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

May 3, 2021 • 31min
Actionable Takeaways w/ CSM Office Hours
A weekly segment:
CSM Office Hours
Every Tuesday. 11:30am ET.
https://lu.ma/CSMOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Apr 30, 2021 • 39min
The Seven Pillars of Customer Success with Wayne McCulloch
This week, Wayne McCulloch joins us to discuss driving impactful client outcomes for your company!
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach