Gain Grow Retain
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
This podcast is brought to you by Higher Logic.
Latest episodes
Jun 16, 2021 • 27min
Leveraging Internal Resources w/ CSM Office Hours
This week we are discussing leveraging internal resources.
A weekly segment:
CSM Office Hours
Every Tuesday. 11:30am ET.
https://lu.ma/CSMOH
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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Jun 14, 2021 • 24min
The ”Outcomes Economy” w/ CS Leadership Office Hours
This week we are focusing on delivering outcomes.
A weekly segment:
CS Leadership Office Hours
Every Thursday. 11:30am ET.
https://lu.ma/CSLOH
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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Jun 11, 2021 • 27min
Building Internal Relationships w/ CSM Office Hours
A weekly segment:
CSM Office Hours
Every Tuesday. 11:30am ET.
https://lu.ma/CSMOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Jun 9, 2021 • 26min
CS Blueprint w/ Kristi Faltorusso: When Customers go Through a Merger or Acquisition
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at ClientSuccess, to join us as we tackle Q&A that comes Inbound.
Our goal: to give tactical, direct advice to customer success leaders.
Jun 7, 2021 • 28min
Managing Difficult Customers w/ CSM Office Hours
A weekly segment:
CSM Office Hours
Every Tuesday. 11:30am ET.
https://lu.ma/CSMOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Jun 4, 2021 • 25min
Escalation Models w/ Phil Davitt
This week, Phil Davitt of Condeco Software joins us to discuss escalation models and developing a system with the right talking points.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan LinkedIn
Jeff Breunsbach LinkedIn
Jun 2, 2021 • 26min
Building Segmentation w/ CS Leadership Office Hours
This week we are focusing on building segmentation.
A weekly segment:
CS Leadership Office Hours
Every Thursday. 11:30am ET.
https://lu.ma/CSLOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan
Jeff Breunsbach
May 31, 2021 • 49min
Customer Education in the Software Space w/ Dave Darrington and Adam Avramescu
This week, Dave Darrington and Adam Avramescu of CELab joins us to discuss Customer Education in the Software Space.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan LinkedIn
Jeff Breunsbach LinkedIn
May 28, 2021 • 25min
Customer Success is Being Proactive w/ CSM Office Hours
A weekly segment:
CSM Office Hours
Every Tuesday. 11:30am ET.
https://lu.ma/CSMOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
May 26, 2021 • 16min
Capacity Planning for Front Line CSMs w/ Erika Villarreal
This week, Erika Villarreal joins us to talk discuss Capacity Planning for Front Line CSMs.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan LinkedIn
Jeff Breunsbach LinkedIn
