Gain Grow Retain
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
This podcast is brought to you by Higher Logic.
Latest episodes
Apr 28, 2021 • 23min
What We’re Focusing on in Q1 w/ CS Leadership Office Hours
A weekly segment:
CS Leadership Office Hours
Every Thursday. 11:30am ET.
https://lu.ma/CSLOH
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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Apr 26, 2021 • 34min
In Product Experience
A weekly segment:
CSM Office Hours
Every Tuesday. 11:30am ET.
https://lu.ma/CSMOH
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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Apr 23, 2021 • 26min
Categorizing and Keeping Track of Current Customers w/ CSM Office Hours
A weekly segment:
CSM Office Hours
Every Tuesday. 11:30am ET.
https://lu.ma/CSMOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Apr 21, 2021 • 35min
Building Advocacy w/ Kevin Lau
Kevin Lau joins us this week to talk about building advocacy and advocates!
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Apr 19, 2021 • 28min
Industry Expertise or CSM Skills? w/ CSM Office Hours
A weekly segment:
CSM Office Hours
Every Tuesday. 11:30am ET.
https://lu.ma/CSMOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Apr 16, 2021 • 38min
All Aboard the Community Hype Train w/ Holly Firestone
Holly Firestone joins us this week to talk about all things community, including the importance of listening to your community!
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Apr 14, 2021 • 28min
Metrics to Customer Success w/ CS Leadership Office Hours
A weekly segment:
CS Leadership Office Hours
Every Thursday. 11:30am ET.
https://lu.ma/CSLOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Apr 12, 2021 • 38min
Beyond the Tradititional Thinking of Community w/ Mac Reddin
Mac Reddin, Co-Founder and CEO at Commsor, comes to the Gain Grow Retain CS Leadership Office Hours to talk to us about community.
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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Apr 9, 2021 • 27min
CS Blueprint w/ Kristi Faltorusso: Rolling Out an Engagement Model
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.
Our goal: to give tactical, direct advice to customer success leaders.
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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
Apr 7, 2021 • 27min
Discussing Customer Scenarios w/ CSM Office Hours
A weekly segment:
CSM Office Hours
Every Tuesday. 11:30am ET.
https://lu.ma/CSMOH
--
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
