Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology join Karisse Hendrick and as she submerges into the complexities of combating financial scams with banking fraud expert, Hailey Windham. In this detailed discussion, they cover the crucial need for increased accountability within financial institutions, tackle the gray areas in distinguishing fraud from scams, and explore the intricacies of processes like CIP and KYC in enhancing fraud prevention. Hailey shares her insights on the importance of consumer education, creative marketing strategies used by credit unions, and the significance of implementing proactive measures in anticipation of evolving regulations. Don't miss this vital conversation aimed at fortifying our defenses against the ever-evolving threat of financial fraud.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, Karisse Hendrick dissects some of the week's most impactful fraud news. Discover the grave consequences of the AT&T data breach resulting in over 73 million compromised customer profiles, with insights on its potential effect on online fraud. Dive into the controversial lawsuit where the New York Attorney General takes on Citibank for inadequate fraud victim protections, leading to significant financial losses for consumers. Plus, learn about the FBI's warning regarding advanced AI kidnapping scams and hear why a simple family safe word could be your best defense against these high-tech threats. Tune in for a deep dive into these topics and understand the importance of staying informed in the ever-evolving world of online fraud.Remember to like, share, and subscribe to Fraudology for the latest insights and discussions on safeguarding against online scams and embracing your inner fraudologist. Stay vigilant and we'll catch you in the next episode.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick sits down with Senior Intelligence Analyst Paul Raffile, to delve into the alarming rise of financial sextortion schemes targeting minors—a crime that has seen an 18,000% increase in reports over the past two years. Paul, with his extensive experience in combating financial fraud and cybercrime, sheds light on the ruthless tactics employed by cybercriminal groups like the Yahoo Boys, who not only financially exploit teenagers but also inflict devastating psychological harm, sometimes leading to tragic outcomes.This discussion emphasizes the pressing need for awareness, robust conversations at a national level, and targeted preventative measures by parents, social media platforms, and financial institutions to address and combat this heinous and escalating threat.*This episode does contain sensitive topics including sextortion of minors and teen suicideTo Connect or Follow Paul Raffile on LinkedIn: https://www.linkedin.com/in/raffile/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this gripping episode of Fraudology, our seasoned host Karisse Hendrick returns fresh from the bustling halls of the MRC conference in Las Vegas to bring you insider insights and key takeaways from one of the largest gatherings in the e-commerce fraud prevention world. Dive in as Karisse unpacks the evolving landscape of payment security, with a particular focus on the compelling discussions surrounding the transition to eight-digit BINs and their crucial role in fraud detection, as well as the sneaky tactics behind refund fraud that are keeping retailers on their toes. From networking events that brought together over 100 passionate listeners and professionals to the vibrant expo halls unveiling cutting-edge technologies, this episode is a must-listen for anyone keen to stay ahead in the dynamic world of fraud prevention.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology join host Karisse Hendrick on this insightful episode of Fraudology as she sits down with Adi Raghuwanshi, senior director of engineering at Indiegogo, to delve into their cutting-edge fraud prevention strategies. Discover how Indiegogo's integration of Spec's technology has transformed their approach, significantly reducing chargeback filings and account takeovers, and how their user behavior tagging system provides deeper insights into fraudulent activities without compromising platform performance.Key moments:00:00 - 05:09 Software engineer with experience in US and India.05:17 - 08:00 Trust is crucial for timely, safe deliveries.08:03 - 12:50 Chargebacks can affect customer base and bottom line.12:55 - 16:29 Extra authentication methods issued for suspicious transactions.16:30 - 17:27 Be proactive in stopping early attacks online.17:28 - 22:41 Checkout process includes fraud checks and onboarding.26:28 - 31:00 API enables asynchronous feedback loop for fraud detection.31:45 - 34:50 Account takeover using bots and proxies stopped.34:59 - 41:00 Bot traffic affects conversion rates and decisions.41:06 - 43:00 Responsive staff, unexpected insights from fraud partner.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology host Karisse Hendrick delves into the recently released Better Business Bureau (BBB) Scam Tracker Risk Report, highlighting the prevalent scams and the changing landscape of online fraud. She discusses the differences between scams and fraud and provides insights into the top risky scams, including investment and cryptocurrency scams, employment scams, and online purchase scams. Karisse also emphasizes the impact of scams on younger demographics and offers practical tips for avoiding scams, making this an essential listen for anyone navigating the complexities of online fraud.00:00 - 04:00 Intro exploring online fraud from e-commerce perspective.04:14 - 09:00 Because of limited data trends are not fully representative.09:10 - 11:20 Tech roles harder to find and online scams rise.11:28 - 14:30 Scammers are using social media for fraud growth.14:38 - 18:30 Youth vulnerable to financial scams causing mental health impact.18:37 - 20:30 McKenna talks about business check fraud risks.20:59 - 23:00 Key tips to avoid scamsFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology join our host Karisse Hendrick as she explores the fascinating world of fraud prevention and payments with industry experts Angela Borden, of Little Ceasars' Pizza & an active member of the education committee; Tina VanBrunt, a trailblazer from the Gamer Safety Alliance and the MRC board; Mary Chen from Walmart+ and the MRC Americas' Advisory Board; Holly Sandberg, Director of Trust & Safety at Reverb who's passionate about the thrill of fighting fraud; and Marko Medenica, with his rich background in payments and subscriptions at companies such as Google and now Grammerly. Chapters:00:00 -09:00 Learning payment and fraud, leading and educating.09:17 - 10:00 Challenging experience in live events industry recounted.10:57 - 17: 00 The perfect storm into fraud detection career.17:04 - 27:00 How to overcome fears like public speaking.27:06 - 32:00 Connect with diverse colleagues to learn and grow.32:43 - 34:00 Record submissions, inclusive sessions, challenging selection process.34:35 - 42:00 Prioritizing MRC, career growth, and impactful work.42:53 - 45:00 Excitement for expanding education and professional development.45:03 - 53:00 Founding mentor emphasizing importance of one-on-one interaction.53:42 - 55:00 Plan and prioritize, schedule networking engagements.55:49 - 01:00:00 Reflect on impactful learning, revisit, and use data.Don't forget to subscribe for more insightful episodes like this!To learn more about the MRC including their upcoming conferences: www.merchantriskcouncil.orgTo connect with MRC members featured in this episode: (No solicitations please)Angela Borden: https://www.linkedin.com/in/angelamborden/Tina VanBrunt: https://www.linkedin.com/in/tinavanbrunt/Mary Chen: https://www.linkedin.com/in/mary-chen-mba/Holly Sandberg: https://www.linkedin.com/in/hfsandberg/Marko Medenica: https://www.linkedin.com/in/markomedenica/Special thanks to the Merchant Risk Council for coordinating this episode with Fraudology.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology host Karisse Hendrick is joined by seasoned fraud prevention experts from Booking.com: Sriram Bhattaru, serving as Product Manager, and Senior Operations Manager Calvin Tewari. Together, they navigate the challenging terrain of fraud prevention in the international travel industry. In part 2 of this conversation, the experts immerse into the evolution of fraud operations, discussing the critical S-curve journey of technology and processes in organizations. They explore the importance of staying ahead of fraudsters by continuously innovating and share strategies for cultivating robust fraud prevention measures, even during the maturity and saturation phases where the initial rapid growth and celebrated performance gains begin to level off. The conversation is rich with insights on the necessity of inter-departmental collaboration, the value of learning from past mistakes, and the significance of maintaining agility to keep fraud at bay. Don't miss out on the culmination of this enlightening conversation that will leave any fraud professional better equipped to protect their platform and drive future innovations.Don't forget to subscribe for more compelling episodes like this!To connect with Sriram Bhattaru: (No solicitations please!)https://www.linkedin.com/in/srirambhattaru/To connect with Calvin Tewari: (No solicitations please!)https://www.linkedin.com/in/calvintewari/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick is joined by seasoned fraud prevention experts from Booking.com: Sriram Bhattaru, serving as Product Manager, and Senior Operations Manager Calvin Tewari. Together, they navigate the challenging terrain of fraud prevention in the international travel industry. In part 1 of this 2 part conversation, delve into both Sriram and Calvin's unique journeys within the fraud prevention world as they focus in on the critical role of product management and the intersection of technology and fraud strategy. Furthermore, they explore the evolution of fraud technology using the S-curve model to understand and anticipate the lifecycle of anti-fraud efforts, offering invaluable insights on operational teamwork, quick wins for stakeholder buy-in, and adapting strategies for varying stages of technology adoption. Don't miss this engaging blend of expertise, analogies, and humor that underscores the dynamic battle against fraud.Don't forget to subscribe for more insightful episodes like this!To connect with Sriram Bhattaru: (No solicitations please!)https://www.linkedin.com/in/srirambhattaru/To connect with Calvin Tewari: (No solicitations please!)https://www.linkedin.com/in/calvintewari/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology join host Karisse Hendrick as she sits down with trust and safety expert Alice Goguen Hunsberger, VP of Trust & Safety and Content Moderation for PartnerHero. Prior to this work, Alice was integral in creating the Trust & Safety strategies for online dating companies OK Cupid and Grindr.Dive deep into the complexities of online trust and safety as we explore the unique challenges within the gaming and dating app industries, discussing the necessity of balancing AI with the human touch to protect customers from romance scams and fraud. Alice also talks about a mistake that every startup with user-generated content makes; assuming only good intent among users. She also sights a recent article where the writer suggests that companies with bad customer service practices are setting their consumers up to become victims of bank impersonation scams.Don't miss this in-depth conversation that uncovers the intersection of customer support, trust, and community within the digital landscape.To connect directly with Alice Goguen-Hunsberger:https://www.linkedin.com/in/alicehunsberger/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.