Fraudology Podcast with Karisse Hendrick

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Sep 17, 2024 • 46min

Online Fraud, Burnout, and Recovery: Heather Grunkeneier's Journey

Heather Grunkemeier, an advocate for mental health, shares her inspiring journey through burnout and imposter syndrome, revealing the emotional toll of high-stress roles in fraud prevention and trust and safety. They discuss the importance of setting boundaries, self-care, and recognizing the systemic challenges in the tech industry affecting well-being. Heather offers practical advice on maintaining inner balance, the value of community support, and transforming views of success to better align with personal values. A must-listen for anyone feeling overwhelmed in demanding jobs!
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Sep 12, 2024 • 35min

Fraud Trends Update: TikTok, Telegram, and Tech Glitches

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick delves into recent developments in the world of fraud, from the arrest of Telegram founder Pavel Durov in France over content moderation issues to emerging fraud trends involving JPMorgan Chase ATMs and the resurgence of card skimmers in the U.S. Karisse also explores the significant vulnerabilities faced by EBT cardholders due to outdated technology and discusses potential solutions to protect these at-risk populations. Additionally, she provides insights into the consequences of online trends that sensationalize fraudulent activities on platforms like TikTok, which often lead to financial losses and legal complications. Stay tuned for an engaging episode packed with timely news and expert analysis on the latest fraud trends.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Sep 10, 2024 • 51min

Trust and Safety and The Real World Impacts of Marketplaces w/ Heather Grunkemeier

Heather Grunkemeier, a former tech recruiter turned trust and safety advocate, shares her unexpected journey in ensuring the safety of pet sitters. She discusses the significant issues she's uncovered, including app misuse leading to harm. The conversation emphasizes the importance of data in creating effective safety policies, the necessity of transparency, and user education in online marketplaces. Tune in for insights on measuring trust, navigating safety risks, and fostering a safer community for pet care through informed practices.
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Sep 5, 2024 • 28min

Breaking Down the Impact of Telegram CEO's Arrest on Cyber Fraud

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick delves into the recent arrest of Telegram founder Pavel Durov by French police. She breaks down the implications of this arrest for fraud and cybercrime, discussing how Telegram's lack of cooperation with law enforcement and its use as a platform for illicit activities has led to this significant legal action. Karisse also highlights the efforts of a small yet effective French cybercrime unit that initiated this investigation, and explores the potential repercussions for other tech giants like Mark Zuckerberg and Elon Musk.Later in the episode, Karisse poses critical questions about the responsibilities of social media and private messaging platforms in moderating illegal activities and complying with government regulations. She wraps up by announcing an exciting upcoming series where she'll talk with a special guest about the responsibilities of platforms with two-sided marketplaces to their users and their safety. Don't miss it!Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Aug 27, 2024 • 1h 6min

Money Mules Unmasked: Banking on Fraudology's Deep Dive with Hailey Windham and Karen Boyer

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, Karisse Hendrick shares a Banking on Fraudology episode where Financial Fraud Fighter, Hailey Windham, welcomes Karen Boyer, SVP of Financial Crimes for M&T Bank, to dive deep into the complex world of fraud detection and prevention. Karen Boyer sheds light on the significance of understanding money movement and the challenges financial institutions face due to resource limitations and evolving tactics, including the impact of generative AI on phishing and social engineering. Together, they unpack the nuanced subject of money mules, the crossover between fraud and anti-money laundering, and the importance of collaboration and increased resources to combat these sophisticated schemes effectively.To connect with Karen Boyer:https://www.linkedin.com/in/karen-boyer-cfe-cfci-ccci-0478b523/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Aug 22, 2024 • 28min

"2.9 Billion Social Security Numbers Exposed" --Or, Were They?

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicWelcome to the Fraudology Podcast with Karisse Hendrick. In this episode, Karisse delves into the recent headline-grabbing data breach involving nearly 2.9 billion Social Security records. While initial reports painted a dire picture, Karisse breaks down the true scope of the breach and its implications, clarifying that the actual number of unique Social Security numbers compromised is much lower. She shares insights from experts, including reporting by Brian Krebs, and sheds light on how data brokers like nationalpublicdata.com obtain and mishandle such sensitive information. Tune in to understand the broader impact of this breach on data privacy and fraud prevention.For more context and to hear Karisse's analysis, don't forget to listen to the full episode and subscribe for more expert insights into the world of e-commerce fraud fighting.Related Articles:https://krebsonsecurity.com/2024/08/nationalpublicdata-com-hack-exposes-a-nations-data/https://www.troyhunt.com/inside-the-3-billion-people-national-public-data-breach/?https://krebsonsecurity.com/2024/08/national-public-data-published-its-own-passwords/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Aug 20, 2024 • 51min

"Revenue Attach Rate" - A New KPI You Should be Measuring with Simon Taylor

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick sits down with Simon Taylor, head of content at Sardine and a recognized expert in fintech and fraud prevention. They dive deep into the evolving landscape of e-commerce fraud prevention, discussing Simon's term "revenue attachment," and the importance of differentiating between "revenue prevention" and "fraud prevention." Simon shares insights from his journey into fraud prevention, his role at Sardine, and the significance of lifelong learning. The conversation emphasizes the need for effective marketing, collaboration among fraud, marketing, and product teams, and a data-driven approach to optimizing KPIs for better customer retention and bottom-line profitability.To Follow Simon Taylor on LinkedIn:https://www.linkedin.com/in/sytaylor/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Aug 15, 2024 • 1h 4min

Dissecting The Relationship Between Fraud and Payments with Scott Engel

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, Karisse Hendrick welcomes Scott Engel, a longtime colleague and friend, to discuss his impressive 20-year journey in fraud prevention and payments. Scott shares insights from his early days at Expedia, detailing the evolution of their world-class fraud prevention team, to his pivotal role in managing payments at Rhapsody/Napster.The conversation delves into the relationship between fraud and payments, emphasizing how understanding payment data and processes can significantly enhance fraud prevention efforts. Scott also explains his innovative "pyramid of payment needs" and highlights the importance of networking and continuous learning in the ever-evolving payments landscape.To Connect With Scott Engel:https://www.linkedin.com/in/scott-engel-1b8621/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Aug 13, 2024 • 27min

How One Man Used Instagram to Create a $600K Monthly Extortion Empire

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, Karisse Hendrick dives into the intricacies of online fraud with enlightening real-world examples. This solo episode deviates from the usual format to deliver some compelling fraud news stories. Learn about Idris Quiba, known for extorting social media influencers and demanding payments to unlock hijacked accounts, and how his violent methods led to his eventual capture. Plus, hear about a devastating SMS scam that led to a substantial financial loss, illustrating the importance of cautious online behavior. Tune in for essential insights into the world of online fraud and how to protect yourself and your loved ones.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Aug 8, 2024 • 26min

True Fraud Stories: How a Credit Manager Stole $60K in Plain Sight

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, we explore three riveting fraud cases: the recent arrest of suspects involved in a spoofing service in London, a credit union credit manager in Billings, Montana who fraudulently stole debit and credit card numbers from customers over a year, and the fascinating "micro debit scheme" that silently siphoned millions from consumers' bank accounts over seven years.Each story sheds light on different facets of fraud, from fraudulent services sold on social media to the inside job of a trusted bank employee and large-scale, unnoticed thefts through tiny transactions. Tune in to understand the intricacies of these schemes and the measures being taken to catch these fraudsters. Plus, stay tuned next week for an intriguing story about an Instagram account hacker caught by the FBI! Don't forget to check out Haley Windham's "Banking on Fraudology" for more insights into banking-related fraud.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

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