Fraudology Podcast with Karisse Hendrick cover image

Fraudology Podcast with Karisse Hendrick

Latest episodes

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Aug 15, 2024 • 1h 4min

Dissecting The Relationship Between Fraud and Payments with Scott Engel

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, Karisse Hendrick welcomes Scott Engel, a longtime colleague and friend, to discuss his impressive 20-year journey in fraud prevention and payments. Scott shares insights from his early days at Expedia, detailing the evolution of their world-class fraud prevention team, to his pivotal role in managing payments at Rhapsody/Napster.The conversation delves into the relationship between fraud and payments, emphasizing how understanding payment data and processes can significantly enhance fraud prevention efforts. Scott also explains his innovative "pyramid of payment needs" and highlights the importance of networking and continuous learning in the ever-evolving payments landscape.To Connect With Scott Engel:https://www.linkedin.com/in/scott-engel-1b8621/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Aug 13, 2024 • 27min

How One Man Used Instagram to Create a $600K Monthly Extortion Empire

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, Karisse Hendrick dives into the intricacies of online fraud with enlightening real-world examples. This solo episode deviates from the usual format to deliver some compelling fraud news stories. Learn about Idris Quiba, known for extorting social media influencers and demanding payments to unlock hijacked accounts, and how his violent methods led to his eventual capture. Plus, hear about a devastating SMS scam that led to a substantial financial loss, illustrating the importance of cautious online behavior. Tune in for essential insights into the world of online fraud and how to protect yourself and your loved ones.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Aug 8, 2024 • 26min

True Fraud Stories: How a Credit Manager Stole $60K in Plain Sight

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, we explore three riveting fraud cases: the recent arrest of suspects involved in a spoofing service in London, a credit union credit manager in Billings, Montana who fraudulently stole debit and credit card numbers from customers over a year, and the fascinating "micro debit scheme" that silently siphoned millions from consumers' bank accounts over seven years.Each story sheds light on different facets of fraud, from fraudulent services sold on social media to the inside job of a trusted bank employee and large-scale, unnoticed thefts through tiny transactions. Tune in to understand the intricacies of these schemes and the measures being taken to catch these fraudsters. Plus, stay tuned next week for an intriguing story about an Instagram account hacker caught by the FBI! Don't forget to check out Haley Windham's "Banking on Fraudology" for more insights into banking-related fraud.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Aug 6, 2024 • 46min

Uncovering the World of Domain Fraud with Industry Insider Ryan Konop

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick welcomes Ryan Konop, Senior Manager of Payment Systems and Processing for Newfold Digital, to discuss the complex world of domain fraud. Ryan, with a background in the navy and extensive experience in the domain web hosting industry, dives into the sophisticated tactics of fraudsters who exploit international events and the evolving systems used to combat these threats. They explore the critical role of domain registrars, the impending switch from whois to RDAP for registrar information, and the growing need for collaboration across various teams to detect and prevent different types of fraud. Ryan also shares insights on machine learning applications for fraud prevention and the unique challenges faced by the web hosting industry. Don't miss this enlightening conversation on how advanced systems and a collaborative mindset are essential in staying a step ahead of these digital adversaries.To connect with Ryan Konop:https://www.linkedin.com/in/rkonop/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Aug 1, 2024 • 32min

Inside the Myanmar Scam Factories: Exploitation and Escape

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this solo episode of Fraudology, host Karisse Hendrick delves into the harrowing story of Billy, an Ethiopian man who was trapped in a criminal enclave in Myanmar and coerced into scamming online victims. Billy's ordeal began when he was deceived by a fake job offer in Thailand and subsequently forced to adopt the identity of a rich Singaporean woman. After leading a strike against his captors, Billy was severely tortured and eventually escaped after his family paid a $7,000 ransom.Karisse sheds light on the broader context of this criminal landscape centered along Myanmar's eastern border, where scam syndicates exploit hundreds of captives through threats and torture, generating billions of dollars annually. This episode highlights the extreme psychological and economic toll on both the scammers and their victims, drawing connections to larger issues of human trafficking and global cyber fraud. Tune in to learn more about the complex and devastating world of modern-day online scams and forced labor.To read the full article:https://www.wsj.com/world/asia/cyberscams-human-trafficking-forced-labor-ba2c6c1a?Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Jul 30, 2024 • 54min

How to Defend Against Financial Fraud from Data Breaches w/Hailey Windham

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick is joined by Hailey Windham to delve into the far-reaching impacts of data breaches on financial institutions and e-commerce merchants. They explore recent high-profile breaches, including those affecting Snowflake, Evolve Bank, and AT&T, and discuss how leaked data can fuel various forms of financial fraud. Together, Karisse and Hailey highlight the need for robust preventive measures, such as enhanced authentication protocols and increased system monitoring, to mitigate risks. They also discuss the rising trend of credential stuffing attacks and the motivation behind cybercrimes, urging financial institutions to adopt proactive strategies to protect customer data. Tune in to understand the complexities of these threats and how organizations can better equip themselves against cybercriminal tactics. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Jul 25, 2024 • 59min

Defrauding Silicon Valley: Inside a Rideshare Scam

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this engaging solo episode of Fraudology, host Karisse Hendrick delves into the intricate and multifaceted story of Priscilla Barbossa, a Brazilian immigrant who unwittingly became a notorious fraudster in the U.S. Karisse outlines Barbossa's fall from a successful entrepreneur in Brazil to struggling with financial woes that led her to exploit loopholes in the ride-sharing and gig economy sectors. From buying fake Social Security numbers to creating thousands of fraudulent accounts, Barbossa's journey reveals the vulnerabilities in the system and the unintended consequences of her actions. Tune in to hear about Barbossa's personal struggles, her brief moments of lavish success, and the eventual crackdown by authorities that landed her with a felony conviction and looming deportation.Thank you to Wired Magazine for this article!https://www.wired.com/story/priscila-queen-of-the-rideshare-mafia/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Jul 23, 2024 • 59min

Masterclass in E-Commerce Fraud Prevention Strategies With Sardine's Simon Taylor

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick is joined by Simon Taylor, head of strategy and content at Sardine. Together, they discuss the crucial role of information sharing and collaboration in fraud prevention within e-commerce and marketplaces, stressing the importance of fairness amidst industry competition. Karisse proposes rebranding fraud prevention as sales or revenue integrity to highlight its focus on customer experience and revenue protection. Simon introduces the concept of "revenue attachment" to measure chargebacks and revenue retention, making it an appealing metric for CFOs and marketers. They also delve into the increasing sophistication of fraud activities facilitated by AI, the limitations of current payment service providers, and the need for innovative technology and tools to effectively combat fraud in today's digital landscape.To connect with & follow Simon Taylor:https://www.linkedin.com/in/sytaylor/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Jul 18, 2024 • 32min

Why "Friendly Fraud" is Costing Online Businesses Billions

The podcast delves into the costly world of friendly fraud chargebacks in online businesses, highlighting the surge in incidents since 2011. It emphasizes the importance of distinguishing between legitimate and friendly fraud chargebacks, implementing effective management strategies, and debunking misconceptions about chargebacks versus refunds. Karisse Hendrick provides insightful tips for businesses to reduce chargebacks and enhance customer service.
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Jul 16, 2024 • 56min

Cracking Down on Fraud: Big Tech's Role in Crime Prevention w/Frank McKenna

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicJoin host Karisse Hendrick as she welcomes Frank McKenna, co-founder of Point Predictive, to discuss the alarming rise of fraud activities on mainstream social media platforms.In this episode, they delve into the operations of the Facebook group "Fraud University," the challenges in reporting and moderating fraudulent activities, and the unsettling expansion of criminal groups like the Yahoo boys from the dark web to Facebook, Instagram, and TikTok. They also touch upon the broader implications of AI in facilitating scams and the critical need for robust fraud controls and regulations to safeguard users on these platforms.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

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