
Fraudology Podcast with Karisse Hendrick
If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case".
Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud.
On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention!
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Latest episodes

Sep 26, 2024 • 33min
How Fraudsters Are Exploiting Telegram’s Private Groups – A Deep Dive
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick reveals the latest concerns around Telegram’s moderation efforts, including its crackdown on illegal groups and the controversial potential sharing of user data with authorities. She also explores a recent cybersecurity incident involving MoneyGram going offline and the lessons learned from the Disney data breach, which underscore the importance of securing personal devices used for corporate access. Lastly, she explains recent SIM swap exploits, showcasing the evolving tactics fraudsters use to bypass security measures. Tune in for crucial insights and stay informed on protecting yourself and your organization from fraud.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Sep 24, 2024 • 39min
Unlocking the Secrets of Fraud Metrics w/ Sardine's Andrew Austin
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick is joined by Andrew Austin, Head of Fraud Prevention at Sardine. Andrew shares his approach to exploring solution providers, the importance of deep product knowledge, and maintaining client partnerships to ensure satisfaction. He delves into the challenges of defining success metrics for fraud tests and the impact of fraud on customer retention and reputation. Andrew also provides a glimpse into his unique role at Sardine and recounts his career transition from the merchant side to the solution provider side, offering valuable advice for those considering a similar move.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Sep 19, 2024 • 34min
Fraud News: Financial Fraud Hits US Economy and Authorized User Fraud
The podcast dives into the urgent need for banks to improve communication and education around fraud. A striking case involves a Bay Area woman confronting Chase Bank after unauthorized charges on her card, highlighting systemic gaps. Listeners hear about the rise of financial crime in the U.S., affecting millions and costing billions. Insights into the emergence of 'Hustle Academies' in West Africa paint a picture of rising digital scams. Finally, the episode emphasizes the importance of consumer education in combating synthetic identity fraud.

Sep 17, 2024 • 46min
Online Fraud, Burnout, and Recovery: Heather Grunkeneier's Journey
Heather Grunkemeier, an advocate for mental health, shares her inspiring journey through burnout and imposter syndrome, revealing the emotional toll of high-stress roles in fraud prevention and trust and safety. They discuss the importance of setting boundaries, self-care, and recognizing the systemic challenges in the tech industry affecting well-being. Heather offers practical advice on maintaining inner balance, the value of community support, and transforming views of success to better align with personal values. A must-listen for anyone feeling overwhelmed in demanding jobs!

Sep 12, 2024 • 35min
Fraud Trends Update: TikTok, Telegram, and Tech Glitches
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick delves into recent developments in the world of fraud, from the arrest of Telegram founder Pavel Durov in France over content moderation issues to emerging fraud trends involving JPMorgan Chase ATMs and the resurgence of card skimmers in the U.S. Karisse also explores the significant vulnerabilities faced by EBT cardholders due to outdated technology and discusses potential solutions to protect these at-risk populations. Additionally, she provides insights into the consequences of online trends that sensationalize fraudulent activities on platforms like TikTok, which often lead to financial losses and legal complications. Stay tuned for an engaging episode packed with timely news and expert analysis on the latest fraud trends.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Sep 10, 2024 • 51min
Trust and Safety and The Real World Impacts of Marketplaces w/ Heather Grunkemeier
Heather Grunkemeier, a former tech recruiter turned trust and safety advocate, shares her unexpected journey in ensuring the safety of pet sitters. She discusses the significant issues she's uncovered, including app misuse leading to harm. The conversation emphasizes the importance of data in creating effective safety policies, the necessity of transparency, and user education in online marketplaces. Tune in for insights on measuring trust, navigating safety risks, and fostering a safer community for pet care through informed practices.

Sep 5, 2024 • 28min
Breaking Down the Impact of Telegram CEO's Arrest on Cyber Fraud
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick delves into the recent arrest of Telegram founder Pavel Durov by French police. She breaks down the implications of this arrest for fraud and cybercrime, discussing how Telegram's lack of cooperation with law enforcement and its use as a platform for illicit activities has led to this significant legal action. Karisse also highlights the efforts of a small yet effective French cybercrime unit that initiated this investigation, and explores the potential repercussions for other tech giants like Mark Zuckerberg and Elon Musk.Later in the episode, Karisse poses critical questions about the responsibilities of social media and private messaging platforms in moderating illegal activities and complying with government regulations. She wraps up by announcing an exciting upcoming series where she'll talk with a special guest about the responsibilities of platforms with two-sided marketplaces to their users and their safety. Don't miss it!Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Aug 27, 2024 • 1h 6min
Money Mules Unmasked: Banking on Fraudology's Deep Dive with Hailey Windham and Karen Boyer
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, Karisse Hendrick shares a Banking on Fraudology episode where Financial Fraud Fighter, Hailey Windham, welcomes Karen Boyer, SVP of Financial Crimes for M&T Bank, to dive deep into the complex world of fraud detection and prevention. Karen Boyer sheds light on the significance of understanding money movement and the challenges financial institutions face due to resource limitations and evolving tactics, including the impact of generative AI on phishing and social engineering. Together, they unpack the nuanced subject of money mules, the crossover between fraud and anti-money laundering, and the importance of collaboration and increased resources to combat these sophisticated schemes effectively.To connect with Karen Boyer:https://www.linkedin.com/in/karen-boyer-cfe-cfci-ccci-0478b523/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Aug 22, 2024 • 28min
"2.9 Billion Social Security Numbers Exposed" --Or, Were They?
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicWelcome to the Fraudology Podcast with Karisse Hendrick. In this episode, Karisse delves into the recent headline-grabbing data breach involving nearly 2.9 billion Social Security records. While initial reports painted a dire picture, Karisse breaks down the true scope of the breach and its implications, clarifying that the actual number of unique Social Security numbers compromised is much lower. She shares insights from experts, including reporting by Brian Krebs, and sheds light on how data brokers like nationalpublicdata.com obtain and mishandle such sensitive information. Tune in to understand the broader impact of this breach on data privacy and fraud prevention.For more context and to hear Karisse's analysis, don't forget to listen to the full episode and subscribe for more expert insights into the world of e-commerce fraud fighting.Related Articles:https://krebsonsecurity.com/2024/08/nationalpublicdata-com-hack-exposes-a-nations-data/https://www.troyhunt.com/inside-the-3-billion-people-national-public-data-breach/?https://krebsonsecurity.com/2024/08/national-public-data-published-its-own-passwords/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Aug 20, 2024 • 51min
"Revenue Attach Rate" - A New KPI You Should be Measuring with Simon Taylor
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick sits down with Simon Taylor, head of content at Sardine and a recognized expert in fintech and fraud prevention. They dive deep into the evolving landscape of e-commerce fraud prevention, discussing Simon's term "revenue attachment," and the importance of differentiating between "revenue prevention" and "fraud prevention." Simon shares insights from his journey into fraud prevention, his role at Sardine, and the significance of lifelong learning. The conversation emphasizes the need for effective marketing, collaboration among fraud, marketing, and product teams, and a data-driven approach to optimizing KPIs for better customer retention and bottom-line profitability.To Follow Simon Taylor on LinkedIn:https://www.linkedin.com/in/sytaylor/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.