Fraudology Podcast with Karisse Hendrick

In a vibrant discussion, experts delve into evolving financial fraud trends, revealing surprising insights about chip card vulnerabilities. They critique Japan's ATM policies for the elderly while emphasizing the urgency of collaborative efforts in fraud prevention. The emotional toll of scams, including heartbreaking stories of victims, is spotlighted. The conversation features innovative tools for chargeback investigations and highlights the need for continuous education among professionals and consumers alike in the relentless fight against fraud.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, Karisse Hendrick and guest Austin Harris, fraud manager at Cross River Bank, explore the rapidly evolving world of AI-driven fraud. The conversation begins with a discussion of how easily accessible AI tools are transforming fraudulent activities, particularly in synthetic identity creation and account takeovers. Austin shares his firsthand experience with these tools and emphasizes the challenges they pose for fraud detection. The episode then shifts to the changing regulatory landscape and its potential impact on fintech companies and traditional banks. Karisse and Austin examine how relaxed regulations might affect risk appetites and the potential consequences for the financial industry. They also discuss the importance of proactive fraud prevention measures and the need for fraud investigators to voice their concerns about emerging trends. The conversation touches on the role of vendors and tools in keeping up with the latest fraud techniques, as well as the challenges fraud leaders face in balancing risk and growth. Tune in to gain a deeper understanding of the complex interplay between AI, fraud, and regulation in the financial sector.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this revealing episode of the Fraudology Podcast, host Karisse Hendrick pulls back the curtain on major changes coming to Visa's fraud and chargeback programs that will significantly impact e-commerce merchants. She provides exclusive details on updates to Visa's Compelling Evidence 3.0 and VAMP initiatives, including clarification on how new fraud-to-sales ratios will be calculated and news of a 6-month extension to the advisory period.Hendrick also breaks down complex new fee structures Visa is implementing for chargeback response times, warning that merchants could face fees up to $7 per chargeback for slow responses starting April 1, 2024. She criticizes Visa's lack of clear communication around these changes while offering strategic advice to help businesses adapt. The episode also touches on Visa's new anti-enumeration efforts to combat card testing attacks, though many details remain vague.Drawing on her extensive industry experience, Hendrick provides invaluable insights on the implications for merchants and acquirers, along with practical recommendations for updating chargeback management strategies. She suggests considering reputable third-party chargeback management solutions to navigate the increasingly complex landscape. Tune in now to arm yourself with the latest intelligence and ensure your business is prepared.Visa Anti-Enumeration & Card Testing Best Practices:https://usa.visa.com/dam/VCOM/global/support-legal/documents/anti-enumeration-and-account-testing-best-practices-merchant.pdfFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this week's fraud news roundup on the Fraudology Podcast, host Karisse Hendrick delivers critical updates and insights for the e-commerce and fraud prevention community. The episode begins with important clarifications on Visa's Acquiring Monitoring Program (VAMP), detailing how refunds and post-authorization fraud decisions can impact merchants' scores. Karisse then dissects Stripe's controversial new chargeback fee structure, which introduces an additional $15 charge for disputing chargebacks. This change raises important questions about Stripe's incentives and could have significant financial implications for merchants using their platform.The podcast also covers a major legal development involving Chargebacks911, with CEO Gary Cardone facing RICO allegations for alleged systematic racketeering and deceptive practices. Karisse provides valuable context on the company's history of regulatory issues and discusses the potential industry-wide impact of this case. She then alerts listeners to a new scam spreading in India that exploits banks' "call me with my code" option for one-time passwords, allowing scammers to intercept OTPs through clever call merging tactics. The episode concludes with an update on Telegram founder Pavel Durov's ongoing investigation in France, exploring the broader implications for content moderation and tech company accountability in the fight against online fraud and illegal activities.Don't miss this opportunity to arm yourself with the latest knowledge in the ongoing battle against online fraud – tune in now and take your fraud prevention strategy to the next level.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Dive into the heated reactions surrounding Visa's new Acquirer Monitoring Program, set to shake up the e-commerce world. Discover how the VAMP ratio combines fraud alerts and non-fraud disputes, raising concerns among merchants. Learn about critical changes to chargeback deflection methods that could lead to hefty fines. Gain insights from the Merchant Risk Council conference and understand the potential conflicts of interest with Visa's new tools. This conversation is a must-listen for anyone involved in fraud prevention!

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicKarisse Hendrick sits down with Marc Evans, a seasoned detective specializing in financial crimes and fraud. As the founder of FraudHero, Marc brings a wealth of knowledge from his 13 years in law enforcement, including six years dedicated to investigating financial crimes. The conversation delves into the evolving landscape of fraud, with a particular focus on emerging scams that are devastating businesses and individuals alike.Marc sheds light on two alarming trends: bank courier scams and employee scams. In bank courier scams, fraudsters impersonate bank officials, convincing victims to hand over their credit cards under the guise of protecting them from fraud. The employee scam, or "corporate mule scam," involves manipulating employees into transferring large sums of money out of their company, often resulting in significant financial losses for businesses. These scams highlight the increasing sophistication of fraudsters who combine social engineering tactics with in-person interactions to execute their schemes.The episode emphasizes the critical importance of fraud awareness and education. Marc stresses the need for businesses to train their employees on current fraud tactics, not just outdated schemes. He also discusses the value of networking among fraud investigators, law enforcement, and financial institutions to stay ahead of evolving fraud trends. Don't miss this crucial episode - tune in now to arm yourself with the knowledge to fight fraud effectively!Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology Karisse Hendrick dives deep into the latest fraud trends and technologies impacting e-commerce and the gig economy. She kicks things off by exploring a powerful new AI tool called Sanas AI that can mask accents and background noise - a technology fraudsters are already exploiting to make scam calls sound more legitimate. Karisse then unpacks key findings from Incognia's "Frontline Report of Gig Economy Fraud," revealing how bad actors are taking advantage of food delivery apps, ride-sharing platforms, and more through fake accounts, location spoofing, and promotion abuse. The episode also covers an alarming new "South Beach Bust Out Syndicate" targeting auto lenders in Florida with sophisticated loan fraud schemes. Karisse wraps up with an update on Amazon's legal victory against the notorious refund fraud group REC, resulting in a $2.4 million judgment. Tune in to arm yourself with the latest intelligence on how fraudsters operate and the tools they're using to evade detection.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Hailey Windham, host of the Banking on Fraudology podcast and banking fraud expert, joins the conversation to reveal shocking insights from the 2024 Suspicious Activity Reports. They discuss the alarming rise in bank fraud, particularly account takeovers and identity theft, and explore how AI and deep fakes are making these schemes more effective. Hailey provides practical advice for both consumers and institutions on recognizing and preventing fraud, emphasizing the need for collaboration and improved tech to tackle these evolving threats.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick and guest PJ Rohall explore the evolving landscape of fraud prevention communities and conferences. PJ, co-founder of About Fraud and Fraud Fight Club, shares his journey from creating a simple resource aggregator to building a dynamic, multi-faceted platform for fraud fighters. He discusses the challenges and opportunities in connecting professionals across different sectors of the fraud prevention world, from e-commerce to banking to fintech. The conversation delves into the unique approach of Fraud Fight Club, PJ's conference initiative that aims to redefine industry events. PJ explains how they're creating more intimate, practitioner-focused learning experiences through small group sessions, carefully curated content, and a balanced mix of attendees. He highlights some intriguing session topics for the upcoming event, including deep dives on synthetic identity fraud, AI-driven attacks, and storytelling skills for fraud leaders.The episode also addresses critical issues facing fraud professionals, such as burnout and work-life balance, with PJ sharing how Fraud Fight Club is incorporating wellness and mental health discussions into the program. This conversation offers valuable insights for anyone working in fraud prevention, from newcomers to seasoned professionals.Listeners will gain a fresh perspective on networking, professional development, and the importance of community in the fight against fraud. Tune in now and discover how you can engage with the cutting-edge initiatives shaping the future of fraud prevention.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of the Fraudology Podcast, Karisse Hendrick dives into the world of tools and technologies that fraudsters are repurposing for nefarious purposes. She shares insights from her recent interview with a reporter about AI tools being used both for and against fraud. She explains why seemingly helpful solutions like AI chatbots that waste scammers' time are not scalable enough to make a real impact. The episode then explores two powerful tools fraudsters are leveraging: TextVerified and hyper-disposable email domains.TextVerified allows scammers to obtain phone numbers that appear legitimate and pass typical fraud checks, enabling them to bypass identity verification systems used by banks and fintechs. Hendrick breaks down how these numbers show up as clean postpaid accounts with tenure, making them nearly indistinguishable from real customer phone numbers. She advises companies to work closely with their phone verification vendors to detect TextVerified numbers.The episode then shifts to hyper-disposable email domains, a sophisticated evolution of disposable email addresses that only exist for a few days before disappearing. This makes them extremely difficult to blacklist and block. Karisse explains how these domains are being mass-produced to generate millions of fraudulent emails daily, posing a major threat to e-commerce companies and financial institutions. She recommends that businesses consult their email verification providers about identifying these elusive domains. Hendrick wraps up by emphasizing the importance of staying informed about the latest fraud tactics and tools.Tune in for the latest fraud news!Related articles:https://frankonfraud.com/textverified-helps-fraudsters-bypass-banks-phone-verifications/https://finance.yahoo.com/news/atdata-flags-alarming-fraud-trend-133500766.htmlFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.