Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this insightful episode of the Fraudology Podcast, host Karisse Hendrick welcomes back Matt Vega, now Chief of Staff at Sardine, to discuss the latest trends in marketplace fraud and seller risk. Matt shares his unique perspective from both the customer and vendor sides, explaining how Sardine's customizable fraud tech stacks are revolutionizing fraud prevention across industries. The conversation dives deep into the importance of feedback mechanisms in fraud detection, with Matt emphasizing how crucial it is for companies to provide outcome data to their fraud prevention vendors. He argues that this feedback loop is essential for fine-tuning fraud detection models and improving overall performance. The episode also tackles the misconception that friction always leads to customer churn, with Matt presenting compelling evidence that strategic, risk-based friction can actually increase customer trust and engagement. Listeners will gain valuable insights into cutting-edge fraud prevention strategies, including the power of device intelligence and behavioral biometrics in identifying seller fraud. Tune in to learn how to build a more robust fraud prevention strategy for your business.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Allison Miller, a seasoned expert in fraud prevention and cybersecurity with over 20 years at giants like Visa and PayPal, shares her unique journey. She discusses her consultancy, Cartomancy Labs, and innovative strategies for tackling fraud with a focus on collaboration across departments. The conversation highlights the fusion of cybersecurity and fraud prevention, the impact of machine learning in fraud detection, and the vital role of context in digital transactions. Listeners will gain insights into the evolving landscape of financial security.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology Karisse Hendrick provides important updates on Visa's Acquirer Monitoring Program (VAMP) and explores how recent tariffs are impacting e-commerce fraud. Hendrick explains that VAMP implementation has been delayed until October 1st, with fines not taking effect until January 2024. She clarifies that acquirers will likely pass VAMP fees onto merchants exceeding certain fraud ratios. Notably, Visa is expected to announce that alerts from Ethoca, CDRN, and RDR will now count towards reducing merchants' fraud ratios - a significant change from previous announcements. Hendrick also discusses how post-authorization systems may be negatively impacted by VAMP and Visa's new enumeration program.The episode then delves into the fascinating ripple effects of recent tariffs on e-commerce fraud patterns. Karisse shares insights from conversations with retail executives, revealing how tariffs are leading to customs delays, increased chargebacks, electronic stockpiling that triggers fraud systems, and the creation of "straw merchants" to avoid fees. She explains how fraudsters are exploiting Canadian accounts for cross-border schemes and how freight forwarding services are surging. Throughout, Hendrick emphasizes how these trends are straining fraud departments and forcing them to re-evaluate what constitutes suspicious behavior.Don't miss the eye-opening insights - tune in now to stay ahead of the latest fraud trends and regulatory changes!Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Steve Lenderman, a fraud prevention expert with over 26 years of experience, shares fascinating insights into combating fraud across banking and insurance. He reveals surprising similarities between the two industries, especially regarding identity theft and evolving tactics. Steve discusses his daring experiment with synthetic identities and offers practical career advice for aspiring fraud fighters, emphasizing the importance of cross-industry collaboration and data analytics in tackling sophisticated fraud networks.

Angela Diaz, a fraud and risk management veteran with nearly two decades in both merchant and banking sectors, shares her unique insights on combating financial crime. She discusses the balance between protecting customers and preventing losses, while highlighting the complexities of first-party fraud. Angela emphasizes the necessity of better data analytics and collaboration between banks and merchants. The conversation also touches on the emotional toll of scams and the importance of risk management, urging stronger protections for vulnerable populations.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of the Fraudology Podcast, host Karisse Hendrick sits down with Patrick Finnigan, a veteran fraud fighter with over 20 years of experience in the restaurant and digital gift card industry. Patrick shares his journey from Medicare fraud investigator to director of fraud and loss prevention at Inspire Brands, offering valuable insights into the world of e-commerce fraud.The conversation delves into the challenges of preventing fraud in the digital realm, particularly in mobile ordering and gift card transactions. Patrick emphasizes the importance of cross-functional collaboration, data analysis, and building strong relationships within organizations to effectively combat fraud. He discusses the creation of digital fraud task forces and how they can proactively address potential vulnerabilities before they're exploited. To Connect with Patrick:www.linkedin.com/in/patrick-finnigan-1a306a4b/Tune in to gain invaluable knowledge from one of the industry's most respected professionals and learn how to stay ahead in the ever-evolving world of digital fraud.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In a vibrant discussion, experts delve into evolving financial fraud trends, revealing surprising insights about chip card vulnerabilities. They critique Japan's ATM policies for the elderly while emphasizing the urgency of collaborative efforts in fraud prevention. The emotional toll of scams, including heartbreaking stories of victims, is spotlighted. The conversation features innovative tools for chargeback investigations and highlights the need for continuous education among professionals and consumers alike in the relentless fight against fraud.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, Karisse Hendrick and guest Austin Harris, fraud manager at Cross River Bank, explore the rapidly evolving world of AI-driven fraud. The conversation begins with a discussion of how easily accessible AI tools are transforming fraudulent activities, particularly in synthetic identity creation and account takeovers. Austin shares his firsthand experience with these tools and emphasizes the challenges they pose for fraud detection. The episode then shifts to the changing regulatory landscape and its potential impact on fintech companies and traditional banks. Karisse and Austin examine how relaxed regulations might affect risk appetites and the potential consequences for the financial industry. They also discuss the importance of proactive fraud prevention measures and the need for fraud investigators to voice their concerns about emerging trends. The conversation touches on the role of vendors and tools in keeping up with the latest fraud techniques, as well as the challenges fraud leaders face in balancing risk and growth. Tune in to gain a deeper understanding of the complex interplay between AI, fraud, and regulation in the financial sector.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this revealing episode of the Fraudology Podcast, host Karisse Hendrick pulls back the curtain on major changes coming to Visa's fraud and chargeback programs that will significantly impact e-commerce merchants. She provides exclusive details on updates to Visa's Compelling Evidence 3.0 and VAMP initiatives, including clarification on how new fraud-to-sales ratios will be calculated and news of a 6-month extension to the advisory period.Hendrick also breaks down complex new fee structures Visa is implementing for chargeback response times, warning that merchants could face fees up to $7 per chargeback for slow responses starting April 1, 2024. She criticizes Visa's lack of clear communication around these changes while offering strategic advice to help businesses adapt. The episode also touches on Visa's new anti-enumeration efforts to combat card testing attacks, though many details remain vague.Drawing on her extensive industry experience, Hendrick provides invaluable insights on the implications for merchants and acquirers, along with practical recommendations for updating chargeback management strategies. She suggests considering reputable third-party chargeback management solutions to navigate the increasingly complex landscape. Tune in now to arm yourself with the latest intelligence and ensure your business is prepared.Visa Anti-Enumeration & Card Testing Best Practices:https://usa.visa.com/dam/VCOM/global/support-legal/documents/anti-enumeration-and-account-testing-best-practices-merchant.pdfFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this week's fraud news roundup on the Fraudology Podcast, host Karisse Hendrick delivers critical updates and insights for the e-commerce and fraud prevention community. The episode begins with important clarifications on Visa's Acquiring Monitoring Program (VAMP), detailing how refunds and post-authorization fraud decisions can impact merchants' scores. Karisse then dissects Stripe's controversial new chargeback fee structure, which introduces an additional $15 charge for disputing chargebacks. This change raises important questions about Stripe's incentives and could have significant financial implications for merchants using their platform.The podcast also covers a major legal development involving Chargebacks911, with CEO Gary Cardone facing RICO allegations for alleged systematic racketeering and deceptive practices. Karisse provides valuable context on the company's history of regulatory issues and discusses the potential industry-wide impact of this case. She then alerts listeners to a new scam spreading in India that exploits banks' "call me with my code" option for one-time passwords, allowing scammers to intercept OTPs through clever call merging tactics. The episode concludes with an update on Telegram founder Pavel Durov's ongoing investigation in France, exploring the broader implications for content moderation and tech company accountability in the fight against online fraud and illegal activities.Don't miss this opportunity to arm yourself with the latest knowledge in the ongoing battle against online fraud – tune in now and take your fraud prevention strategy to the next level.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.