The Business of Healthcare Podcast with Tara Humphrey

Matthew Gibbons is a Project and Operations Manager and part of the Time for Care NHS England Sustainable Improvement Faculty. His background is in Software Engineering, and as he branched out into self-employment he discovered himself in Primary Care as the Business and Network Manager for Watergate Primary Care Network in Cornwall. This is the second episode with Matthew, and this time we are debunking project management myths. We talk about whether you need a project management qualification to do project management, whether it is sad when your project comes to an end and how important trust is in your project. We also cover the flexibility of a project manager and how you can make them work easily for you. At the end Matthew shares his thoughts on how we shouldn’t be afraid of failure, and that we should embrace it.   “Learning from failure is really really important. It’s ok for a project to fail, and do it early and do it quickly because we can learn from it. Failure is something we should embrace.” Matthew Gibbons   This week on The Business of Healthcare: Why you don’t need a project management qualification. How project management in primary care has to be agile. Why it’s not sad when a project comes to an end. How you can work flexibly with your project manager. How important trust is in your project. What documentation you need throughout your project. How to embrace failure.   Connect with Matthew Gibbons on: Matthew on Twitter Matthew on Linkedin Website: https://southwestkoala.co.uk/ Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Matthew Gibbons is a Project and Operations Manager and part of the Time for Care NHS England Sustainable Improvement Faculty. His background is in Software Engineering, and as he branched out into self-employment he discovered himself in Primary Care as the Business and Network Manager for Watergate Primary Care Network in Cornwall. Matthew joins me today for Part 1 of 2 episodes where we talk about Project Management in all it’s glory. We talk about the difference between project management and the project manager, why projects fail and how you define a project. Matthew shares his advice on allowing time and rigour to be applied in order to achieve what you set out to, and that project management doesn’t have to be difficult, it can be simple and straight forward.   “One of key reasons why some projects fail is not being clear about what you are trying to do.” Matthew Gibbons   This week on The Business of Healthcare: Why do projects fail. The difference between project management and the project manager. Understanding what defines a project. The difference between a Project Manager and a Network Manager. How time and rigour need to be applied to achieve your project goals. How project management can be simple and straight forward.   Connect with Matthew Gibbons on: Matthew on Twitter Matthew on Linkedin Website: https://southwestkoala.co.uk/ Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Monique Carayol is the Director of Strategy and Transformation at Hounslow and Richmond Community Healthcare NHS Trust. Monique has worked in the NHS for 20 years starting as a PA then making leaps and bounds in progressing her career to now be Director today.   Monique joins me this week to share her experiences and expertise of working in Strategy and Transformation. She talks about the differences and differentiation between project management and the programme management function, the importance of tenacity and how she listens to the voices in her organisation. Monique is so inspirational and motivational when she gives advice to not be afraid to take leaps in your career and how to be your authentic self.   “The one thing I hope I do as a leader in healthcare is to encourage and support people to be brave so they can be their authentic-selves.” Monique Carayol   This week on The Business of Healthcare: What strategy and transformation is. How to be yourself in order to thrive. The importance of tenacity. How to mentor and support your team. How to listen to your organisation. Why business coaches can help guide you through your career. The importance of doing and being who you are and what you believe in.   Connect with Monique Carayol: Monique on LinkedIn   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

In this episode, I share my perspective on what it feels like to deliver bad news. People in leadership positions go through this all the time, but their perspective is often not documented and it is just as hard to give bad news as it is to receive it. Join me as I share my planning and thought process on how to go about it. I share the questions I ask myself as I approach it. I talk about how to do it whether it’s a formal conversation or chat over coffee, how I prepare and gather evidence and I talk about how to move on from it in a positive and constructive way.   “It is just as tough to give bad news as it is to receive it.” Tara Humphrey   This week on The Business of Healthcare: My planning and thought process when giving bad news. How to raise the issue. What you can do to be prepared ahead of the conversation. How to look at your part in the problem. How to move forward once you’ve given the news. Looking at what you want to happen next. Connect with Tara: THC Primary Care https://www.thcprimarycare.co.uk/ Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Facebook Tara Humphrey on Instagram   About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs.   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Catherine Blackaby is a Development Advisor, Facilitator and Coach, and part of NHS England Time 4 Care Faculty. She works with Primary Care, General Practices, Primary Care Networks to help them facilitate change in a meaningful and positive way.   Catherine joins me this week to give an introduction into what quality improvement is, and to explain it in a simple way. She shares how quality improvement can facilitate meaningful change in a structured processed way. She talks about simple tools that you can use to help you embark on your quality improvement change project. And she shares her advice that if you want something different, you have to do something different. Time 4 Care has support available to those working in Primary Care, please contact Tara if you want to find out more.   “Quality Improvement is about making sure that those changes that we want to make are effective.” Catherine Blackaby   This week on The Business of Healthcare: What quality improvement is in simple terms. How QI can help you and your project. What tools you can use to start your QI change project. How QI us about curiosity and not criticism. How to know when you need quality improvement. What a simple audit can really tell you. How to look at a problem differently to find a solution.   Connect with Catherine Blackaby: Catherine on LinkedIn Catherine on Twitter   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Whether we are working from home, have had to stop working or something in between, lots of people have been looking to learn something new in this time. In this solo episode of The Business of Healthcare Podcast, I focus on making the most of what we already have rather than the new.   Join me in a short but sweet episode, where I share my thoughts on the value of resources we already have. Text books from past education, training tips from previous jobs or notes from a training course – there is probably a wealth of information from our past experiences that we haven’t fully utilised. Perhaps now is a great time to dust off old books and notes to make the most of the resources we already have.   “There is something about going back to look at the tools you have already got that you don’t utilise because there is still so much you can learn.” Tara Humphrey   This week on The Business of Healthcare: Making the most of what you already have. How we can learn from our past experiences. Look to books and information that we can re-learn. How old training or education can teach us new things. How reflecting on old notes can bring new insights to our projects today.   Connect with Tara: THC Primary Care https://www.thcprimarycare.co.uk/ Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Facebook Tara Humphrey on Instagram   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Whether you have been part of a project that has ended, or more recently been affected by Coronavirus and your project has just stopped, here are some fundamental tips to consider when you find yourself in this position. In this solo episode of The Business of Healthcare Podcast, I share 5 core things to do when your project has stopped. I talk about how to communicate with your teams, how best to get organised but still remain visible. I also share how using this time can be a blessing in disguise, giving you essential processing time to evaluate and assess what areas could be better, so that if and when your project starts up again you are in the best, and if not better, position for your project to be a success.   “When it’s all systems go again, the project manager will be at the front steering the ship guiding everybody through on what they need to do in an organised manner.” Tara Humphrey   This week on The Business of Healthcare: How to communicate team expectations Why it is important to get organised. How to remain visible without bombarding others. Sharing work going on behind-the-scenes. How best to use this time to evaluate. The importance of a lessons log. What can you do to improve systems and processes. Why it is important to do what you can now to make your life easier.   Connect with Tara: THC Primary Care https://www.thcprimarycare.co.uk/ Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Again, Tara joins Ben Gowland, the Director of Ockham Healthcare, on his podcast The General Practice Podcast.  Tara, project management expert, supports the development of Primary Care Networks and GP Federations, and joins Ben again to discuss and reflect on the pandemic from a business and management perspective. This week Tara and Ben reflect on where they are up to in their own roles, within their own areas, with their focus shifting towards life after Covid-19 and more traditional priorities – but with the added benefit and experience of the best practice that has taken place during recent times.   Introductions (0:14) Drive through immunisations (1:14) What has been happening in Tara’s world? (2:35) Planning for life after Covid? (3:06) Considering new priorities in a GP Federation schedule (4:06) The Care Home challenge (4:56) Modelling a new Care Home scheme (5:47) Ben’s experiences of aligning care homes to practices and PCNs (6:46) The network mindset (8:19) Tara and Ben discuss the PCN DES more broadly (9:14) Positive impacts as a result of the pandemic? (9:57) Building on the positives; opportunities for further partnership working (11:01) The theory of change and maintaining momentum (13:16) Th effect of crisis working (14:43) Learning lessons (15:27) What’s next for Tara? (16:06) …and for Ben? (16:58)   Connect with Ben Gowland: Ockham Healthcare  The General Practice Podcast  The Future of General Practice  Twitter  Email: ben@ockham.healthcare

Meet Hector Smethurst the Founder of Appt Health. Appt Health is a tech company and a social enterprise working with Primary Care organisations to help improve the call and recall process making it easier for patients to access appointments. Hector set up his business from scratch having had the idea from working in a practice as a volunteer. Hector joins me today to share his masterclass in how to make change using behavioural economics. He talks about how he uses the EAST framework in communications to encourage people to participate, and how at Appt Health they are always looking at ways to make it easier for patients. Hector also tells us about how his journey to Appt Health started with volunteer work, and how he saw how something could be better and built a company to fix it.   “We are trying to match commercial success with social impact, and we value the two equally.” Hector Smethurst   This week on The Business of Healthcare: What the call and recall process is. How the work Appt Health is doing impacts patients. How to make change using behavioural economics. What Appt Health are doing to reduce health service inequalities. Where Appt Health started and how it’s grown. What the EAST Framework is and how it can be used to engage patients. Helpful advice for others dealing with stress, doubt and worry.   Connect with Hector Smethurst: Appt Health https://www.appt-health.co.uk/ Hector Smethurst on Linkedin Hector Smethurst on Twitter   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Katy Murray is a leadership coach, facilitator and the founder of Catalyst Collective. She uses Power Practices, which are little exercises or questions, which you can use everyday to keep you on track, build your resilience, help you to feel motivated and to focus. Katy joins me this week to share ways on how we can cope during these difficult times. She talks about the benefits of an early morning routine and how adding structure to your day can really help. She shares how we can shift from managing our time to managing our energy now we are working from home. And she gives us a couple of simples exercises we can all do to help manage our minds and keep us on track.   “Power practices are all about how we can get into that state of flow and how we can develop our own mental resilience to stay feeling the way we want to feel more, so overall our days feel good.” Katy Murray   This week on The Business of Healthcare: The benefits of an early morning routine. How we can shift from managing our time to managing our energy. Why good is enough. How we can be kind to ourselves and manage our expectations. How to feel a sense of accomplishment at the end of the day. Ways to structure your day. How to manage your mind.   Connect with Katy: Katy Catalyst on Instagram Katy Murray on Linkedin   Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.