The Growth Signal
Alyssa Nolte & Amber Moore
Customer relationships are changing. In a world where trust is earned (not assumed) and expectations evolve overnight, revenue leaders can’t afford to rely on old playbooks. The Growth Signal is your front-row seat to the conversations shaping the future of customer relationships. Hosted by Alyssa Nolte, each episode features honest, unscripted conversations with leaders in sales, customer success, marketing, and growth. No slides. No buzzwords. Just smart people wrestling with how to build trust, drive impact, and stay one step ahead. Whether you're trying to scale post-sale strategy, drive proactive engagement, or rethink what customer success really means - this podcast will help you lead the way.
Episodes
Mentioned books
Mar 27, 2025 • 35min
CX Starts With EX: Why Happy Teams Build Better Customer Experiences with JP Dumas
In this episode of The Growth Signal, host Alyssa Nolte sits down with Jean Pierre (JP) Dumas, a seasoned sales and CX leader with a track record of turning chaos into best-in-class teams. From his childhood selling seeds door-to-door in LA to leading massive CX transformations across telecom and travel industries, JP shares the pivotal leadership lessons that shaped his philosophy: take care of your people first, and everything else follows.They dive into:The wild experiment that taught JP the true cost of ignoring employee experienceHow one employee writing “Union” on a whiteboard sparked a cultural reckoningThe link between low EX scores and high churn—and what leaders can do about itReal-life stories of pandemic-era innovation driven by employee-led actionWhy the best customer experience begins far behind the frontlinesJP doesn’t hold back. He unpacks the hard-earned truth: if your people don’t feel seen, heard, and supported, your customers never will.🔥 Key Takeaway: EX is not a soft metric—it’s your first customer. Treat it that way, and you’ll build a flywheel of loyalty, trust, and growth from the inside out.💬 Connect with JP: LinkedIn: JP DumasSend us a textWelcome to The Growth Signal, where we’re throwing out the old playbooks, and reimagining the future of customer relationships. Connect with Alyssa on LinkedIn Connect with Amber on LinkedIn Apply to be a Guest at TheGrowthSignal.com
Mar 24, 2025 • 59sec
Introducing The Growth Signal Podcast
Introducing The Growth Signal: The Podcast for Revenue Leaders Who Play to Win. Hosted by Alyssa Nolte and Amber Moore and designed for customer-facing teams, this podcast tackles the challenges of reactive growth strategies and offers proactive solutions. Each episode features insights from top experts who are transforming customer-facing teams into effective revenue generators. Join us as we cut through the noise with practical, tactical advice to help you drive real change and growth in your organization.00:00 Welcome to the Growth Signal Podcast00:05 The Need for a New Playbook00:26 Introducing the Growth Signal Approach00:32 Who This Podcast is For00:41 Expert Insights and Tactical Advice00:56 Join Us on the Growth Signal PodcastSend us a textWelcome to The Growth Signal, where we’re throwing out the old playbooks, and reimagining the future of customer relationships. Connect with Alyssa on LinkedIn Connect with Amber on LinkedIn Apply to be a Guest at TheGrowthSignal.com
