Do user-generated online ratings affect patients’ physician choices? A new Journal of Marketing study finds that online platforms can direct patients to higher-quality physicians. Read an in-depth recap of this research here: https://www.ama.org/2023/01/17/finding-the-right-doctor-can-online-rating-platforms-direct-patients-to-higher-quality-physicians/ Read the full Journal of Marketing article here: https://doi.org/10.1177/00222429221146511 Reference: Yiwei Chen and Stephanie Lee, "User-Generated Physician Ratings and Their Effects on Patients’ Physician Choices: Evidence from Yelp," Journal of Marketing. doi:10.1177/0022242922114651 Narrator: Josephine Stein Acknowledgments: Sushma Kambagowni Topics: health care, doctors, Yelp, online ratings, physician ratings, physician reviews, patient flow, healthcare The JM Buzz is a production of the Journal of Marketing and is produced by University FM.

Consumers and other stakeholders increasingly expect firms to address issues of societal impact. As these expectations grow, we wanted to explore some of the ways in which marketing intersects with societal issues, specifically focusing on issues pertaining to the firm’s internal and external stakeholders. Our host for this episode is Dr. Dionne Nickerson, an assistant professor at Indiana University specializing in sustainability and corporate social responsibility. She will discuss findings from recent Journal of Marketing articles with two guests: Dr. Chandra Srivastava, Assistant Professor at St. Edward's University and lead author of the article, "Customer Orientation and Financial Performance: Women in Top Management Teams Matter!" and Dr. Linda Court Salisbury, Associate Professor at Boston College and lead author of the article, "Beyond Income: Dynamic Consumer Financial Vulnerability." References: Chandra Srivastava, Saim Kashmiri, and Vijay Mahajan, "Customer Orientation and Financial Performance: Women in Top Management Teams Matter!" Journal of Marketing. doi:10.1177/00222429221120419 Linda Court Salisbury, Gergana Y. Nenkov, Simon J. Blanchard, Ronald Paul Hill, Alexander L. Brown and Kelly D. Martin, "Beyond Income: Dynamic Consumer Financial Vulnerability," Journal of Marketing. doi:10.1177/00222429221150910 Host: Dr. Dionne Nickerson Topics: women in marketing, management teams, female leadership, customer orientation, financial performance, financial vulnerability, decision making, marketing ethics The JM Buzz Podcast is a production of the American Marketing Association's Journal of Marketing and is produced by University FM

When should companies send reminders to customers to review their products and experiences? A new Journal of Marketing study finds that when it comes to asking for reviews, sooner is not necessarily better and waiting a while could do the trick. Read an in-depth recap of this research here: https://www.ama.org/2023/01/10/asking-for-customer-reviews-at-the-right-time-sooner-is-not-always-better/ Read the full Journal of Marketing article here: https://doi.org/10.1177/00222429221143329 Reference: Miyeon Jung, Sunghan Ryu, Sang Pil Han, and Daegon Cho, “Ask for Reviews at the Right Time: Evidence from Two Field Experiments,” Journal of Marketing. doi:10.1177/00222429221143329 Narrator: Saira Salyani Acknowledgments: Sushma Kambagowni Topics: online reviews, review reminders, field experiments, marketing, consumer behavior, customer engagement The JM Buzz is a production of the Journal of Marketing and is produced by University FM.

How can companies encourage consumers to adopt smartphone apps? A new Journal of Marketing study explores how minor design changes can make users more likely to enable important app features and complete app onboarding. Read an in-depth recap of this research here: https://www.ama.org/2023/01/24/nudge-nudge-wink-wink-how-choice-architecture-facilitates-consumer-uptake-of-mobile-apps/ Read the full Journal of Marketing article here: https://doi.org/10.1177/00222429221141066 Reference: Crystal Reeck, Nathaniel A. Posner, Kellen Mrkva, and Eric J. Johnson, “Nudging App Adoption: Choice Architecture Facilitates Consumer Uptake of Mobile Apps,” Journal of Marketing. doi:10.1177/00222429221141066 Narrator: Saira Salyani Acknowledgments: Aman Soni Topics: mobile apps, decision making, choice architecture, smartphones, design, consumer behavior The JM Buzz is a production of the Journal of Marketing and is produced by University FM.

A new Journal of Marketing study suggests how brand positioning can be effectively aligned with visual design. Read the full Journal of Marketing article here: https://doi.org/10.1177/00222429221142281 Read an in-depth recap of this research here: https://www.ama.org/2023/01/03/think-before-designing-your-logo-how-marketers-can-capitalize-on-the-power-of-perception-to-influence-beliefs-about-brand-performance/ Reference: Felipe M. Affonso and Chris Janiszewski, “Marketing by Design: The Influence of Perceptual Structure on Brand Performance,” Journal of Marketing. doi:10.1177/00222429221142281 Narrator: Saira Salyani Acknowledgments: Sushma Kambagowni Topics: marketing, visual design, logos, branding, package design, retail, marketing communications, sales The JM Buzz is a production of the Journal of Marketing and is produced by University FM.

In pay-as-you-want models, do consumers pay more or less when asked to make their payment decision before or after receiving the product or service? A new Journal of Marketing study finds that if the product is of high value, it's best to solicit payment after the product has been delivered. On the other hand, if the product is of low value, it's most effective to solicit payment before the product has been delivered. Read the full Journal of Marketing article here: https://doi.org/10.1177/00222429221142234 Read an in-depth recap of this research here: https://www.ama.org/2022/12/20/ask-for-payment-before-or-after-the-effects-of-timing-in-pay-what-you-want-pricing/ Reference: Raghabendra P. KC, Vincent Mak, and Elie Ofek, “Before or After? The Effects of Payment Decision Timing in Pay-What-You-Want Contexts,” Journal of Marketing. doi:10.1177/00222429221142234 Narrator: Josephine Stein Acknowledgments: Sushma Kambagowni Topics: sales, pricing, pay-what-you-want, behavioral pricing, payment timing, marketing, marketing strategy, marketing research, value perceptions The JM Buzz is a production of the Journal of Marketing and is produced by University FM.

A new Journal of Marketing study shows how a salesperson’s effectiveness depends not just on how the salesperson behaves with a focal customer but also on how the salesperson behaves with other customers and company property. Read the full Journal of Marketing article here: https://doi.org/10.1177/00222429221138302 Read an in-depth recap of this research here: https://www.ama.org/2022/12/13/the-value-of-secondary-selling-how-salesperson-behavior-beyond-the-salesperson-customer-dyad-generates-higher-sales-and-customer-satisfaction/ Reference: Molly R. Burchett, Brian Murtha, and Ajay K. Kohli, “Secondary Selling: Beyond the Salesperson–Customer Dyad,” Journal of Marketing. doi:10.1177/00222429221138302 Narrator: Josephine Stein Acknowledgments: Sushma Kambagowni Topics: sales, retail, secondary selling, persuasion knowledge, reactance, selling effectiveness, social research The JM Buzz is a production of the Journal of Marketing and is produced by University FM.

A new Journal of Marketing study explains two ways to maximize IPO value: talk up your company’s innovation potential in the prospectus and reveal future innovation plans. Read the full Journal of Marketing article here: https://doi.org/10.1177/00222429221134489 Read an in-depth recap of this research: https://www.ama.org/2022/11/15/increasing-ipo-performance-by-revealing-innovation-potential-and-outlining-future-plans-how-firms-can-mitigate-the-negative-effect-of-insider-selling/ Reference: Zixia Cao, Reo Song, Alina Sorescu, and Ansley Chua, “Innovation Potential, Insider Sales, and IPO Performance: How Firms Can Mitigate the Negative Effect of Insider Selling,” Journal of Marketing, doi:10.1177/00222429221134489 Producer: Marissa Lambert Narrator: Saira Salyani Acknowledgments: Sushma Kambagowni Topics: IPOs, startups, innovation, insider sales, preannounements, patents, stock market, valuation The JM Buzz is a production of the Journal of Marketing and is produced by University FM.

Do consumers disclose more information about themselves when they interact with technology orally rather than manually? A new Journal of Marketing article explores how the shift from manual to oral communication in interactions with technology affects information disclosure. Read the full Journal of Marketing article here: https://doi.org/10.1177/00222429221138286 Read an in-depth recap of this research: https://www.ama.org/2022/11/29/do-we-reveal-more-or-less-about-ourselves-when-interacting-with-voice-technology/ Reference: Johann Melzner, Andrea Bonezzi, and Tom Meyvis (2022), “Information Disclosure in the Era of Voice Technology,” Journal of Marketing. doi:10.1177/00222429221138286 Producer: Marissa Lambert Narrator: Saira Salyani Acknowledgments: Sushma Kambagowni Topics: consumer behavior, disclosure, information, voice technology, communication, customer experience The JM Buzz is a production of the Journal of Marketing and is produced by University FM.

Why do consumers have negative reactions to acquired brands? A new Journal of Marketing study investigates. Read the full Journal of Marketing article here: https://doi.org/10.1177/00222429221137817 Read an in-depth recap of this research: https://www.ama.org/2022/11/22/do-acquisitions-harm-the-acquired-brand-identifying-conditions-that-reduce-the-negative-effect/ Reference: Alessandro Biraglia, Christoph Fuchs, Elisa Maira, and Stefano Puntoni, “When and Why Consumers React Negatively to Brand Acquisitions: A Values Authenticity Account,” Journal of Marketing, doi:10.1177/00222429221137817 Producer: Marissa Lambert Narrator: Josephine Stein Acknowledgments: Sushma Kambagowni Topics: acquisitions, branding, brand values, values authenticity, authenticity, signaling theory, consumer reactions, consumer behavior The JM Buzz is a production of the Journal of Marketing and is produced by University FM.