eBay for Business

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, Learn how eBay seller Victor Rivera uses eBay to source trading cards and meet eBay’s CMO & VP of Seller Community, Andrea Stairs. Plus Griff and Rebecca answer questions about VeRO.   To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 04:46- Meet Andrea Stairs - CMO & VP Seller Community 20:33 - Up & Running Grant Recipient - Victor Rivera 37:23 - Q&A and Outro     New Links for Ep 132: Victor Rivera’s eBay Store - https://www.ebay.com/str/plantstreetcollectibles Victor’s Instagram - https://www.instagram.com/plantstreetcollectibles/?hl=en State of Trading Cards - https://www.ebayinc.com/stories/news/ebays-2021-state-of-trading-cards-report-spotlights-collecting-trends-and-industry-predictions/ eBay’s VeRO Help page - https://ebay.to/3rL2Pqd Seller Center’s VeRO page - https://pages.ebay.com/seller-center/listing-and-marketing/verified-rights-owner-program.html The DMCA as pdf - https://www.copyright.gov/legislation/dmca.pdf     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, Justin Johnson from eBay’s Global Seller Update team joins us to go over the recently-announced Spring Seller Update. Griff and Brian answer your questions about immediate payment for Best Offers, contacting a buyer post transaction, and searching by UPC or ISBN codes.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 03:38 - eBay Spring Seller Update with Justin Johnson 22:56 - Q&A and Outro     New Links for Ep 131: Spring Seller Update Announcement - https://community.ebay.com/t5/Announcements/Your-Spring-Seller-Update-is-here/ba-p/31667925 Spring Seller Update Pages - https://pages.ebay.com/seller-center/seller-updates/2021-spring/index.html Seller Update Discussion Board - https://community.ebay.com/t5/2021-Spring-Seller-Update/ct-p/SU_21_1   Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week; eBay seller thequeenofauctions joins Griff to talk about how she handles her old inventory. The new eBay Community Manager, Sheila Dhake joins the podcast for the first time to talk about the new Community platform enhancements that she and her team have just unveiled.  And finally, Griff and Rebecca answer a question from a UK seller about Late Delivery.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 06:07 - Sheila Dhake - The New eBay Community 11:35 - Lynn Dralle - Managing Old Inventory 26:25 - Q&A and Outro     New Links for Ep 130: A reminder regarding eBay’s zero-tolerance policy on price gouging - https://community.ebay.com/t5/Announcements/A-reminder-regarding-eBay-s-zero-tolerance-policy-on-price/ba-p/31647622 eBay’s Price Gouging Policy Help Page - https://ebay.to/3bIu3qV eCommerce Times - https://www.ecommercetimes.com/story/Shifting-Shopping-Trends-Push-Retailers-to-Rethink-Marketing-87033.html The New eBay Community Feedback Forum - https://community.ebay.com/t5/Community-Platform-Feedback/Seeing-issues-with-the-new-Community-platform/td-p/31649463 Lynn Dralle’s eBay Store - https://www.ebay.com/str/The-Queen-of-Auctions-All-Aboardinc Lynn’s Consignments: http://venturaconsignments.com/ http://lynnsconsignments.com     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week we welcome back Kirsty Dunn to recap the Up & Running Grants program and we visit with grant recipient, eBay Seller Liz OKane. Brian and Griff answer your questions about locating hot trends and what to do when a buyer doesn’t ship a return.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 04:52 - Up & Running Program Recap with Kirsty Dunn 12:00 - eBay Seller/Grant Recipient Liz OKane 27:44 - Q&A and Outro     New Links for Ep 129: Update to Seller Protections due to Weather - https://community.ebay.com/t5/Announcements/UPDATE-Seller-Protections-for-shipping-delays-from-storms-across/ba-p/31627227 Simplified shipping badges come to eBay - https://community.ebay.com/t5/Announcements/Simplified-shipping-badges-come-to-eBay/ba-p/31625712 eBay Announces the Recipients of Its “Up & Running Grants” - https://community.ebay.com/t5/Announcements/eBay-Announces-the-Recipients-of-Its-Up-amp-Running-Grants/ba-p/31623317 Liz OKane’s eBay Store - https://www.ebay.com/str/Colorado-Re-Worn The Selling Community Podcast - https://listperfectly.com/podcast/   Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, Part II of our conversation with eBay Seller Alec Larson focuses on ideas and tactics for sourcing new and plentiful products in 2021. eBay Vice President of Seller Experience Harry Temkin returns with news about a major upgrade to the backend sales and traffic data platform in Seller Hub for later in 2021 and recent enhancements to Terapeak for sourcing research. Rebecca and Griff answer two questions; Keeping watchers for listings where a best offer results in an unpaid item and what is and isn’t allowed when it comes to dropshipping.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 06:34 - Harry Temkin - Platform and Terapeak Update 19:31 - Alec Larson - Sourcing Tips - Part 2 36:31 - Q&A and Outro     New Links for Ep 128: Seller Events Page and News:  https://sellerevents.ebay.com/ https://community.ebay.com/t5/Announcements/Meeting-and-succeeding-in-2021-Our-plans-for-staying-connected/ba-p/31591242   Severe Weather Update - https://community.ebay.com/t5/Announcements/Seller-Protections-extended-for-shipping-delays-from-inclement/ba-p/31609270 eBay Drop Shipping Policy - https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/drop-shipping?id=4176&st=12&pos=1&query=Drop%20shipping&intent=dropsh Using the Stock Out Option - https://www.ebay.com/help/selling/listings/listing-tips/bulk-listings?id=4160#outofstock Alec Larson’s eBay Store - https://www.ebay.com/str/larsonenterprises     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week Tim Chapman, Mr.CustomerService, shares his advice for renewing our customer service best practices. eBay seller Alec Larson of Larson Enterprises shares how he started his business on eBay selling auto parts and how he tracks and manages it today. Brian and Griff answer two seller questions about unwanted combined shipping discounts and the best strategies for multi-quantity listings; relist or restock? To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 06:30 - Tim Chapman - Renewing Customer Service Best Practices 16:07 - Alec Larson - How I Started and Manage My Business - Part 1 35:59 - Q&A and Outro     New Links for Ep 127: Sellers in the Northeast - https://community.ebay.com/t5/Announcements/eBay-to-extend-seller-protections-to-sellers-impacted-by-extreme/ba-p/31580377 eBay 4th Quarter Results - https://community.ebay.com/t5/Announcements/eBay-s-Q4-2020-Business-Results/ba-p/31584450 Tim Chapman’s eBay Store - http://www.ebaystores.com/Mr-customerservice Alec Larson’s eBay Store - https://www.ebay.com/str/larsonenterprises Shipping Preferences - https://www.ebay.com/ship/prf Quantity Display Preference - https://cgi5.ebay.com/ws/eBayISAPI.dll?QuantityDisplayPreference&guest=1 Stock Out Preferences - https://my.ebay.com/ws/eBayISAPI.dll?MyeBay&CurrentPage=MyeBayPreferences     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week Rebecca and Griff help explain the 1099-K forms you might receive from PayPal or Managed Payments. Griff checks in with eBay Seller Richard Cooley to learn how he is planning out 2021 for business. And Griff and Rebecca answer seller questions on recouping return costs, delayed parcels, and shipping fragrances.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 05:09 - Richard Cooley 17:47 - Q&A and Outro     New Links for Ep 126: eBay Standard Envelope - https://pages.ebay.com/seller-center/shipping/ebay-standard-envelope.html eBay Standard Envelope Seller News Announcement (Updated) - https://community.ebay.com/t5/Announcements/Simple-Secure-Shipping-for-Trading-Cards/ba-p/31420436 Richard Cooley’s eBay Store: - https://www.ebay.com/str/quickshipem IRS 1099-K Web Page - https://www.irs.gov/businesses/understanding-your-form-1099-k USPS page on shipping restrictions and prohibitions - https://www.usps.com/ship/shipping-restrictions.htm#:~:text=Perfume%20containing%20alcohol%20may%20not,United%20States%20by%20ground%20transportation eBay Global Shipping Category Restrictions - https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/global-shipping-program?id=4646     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week we’ll revisit Sr. Manager of Operations for eBay for Charity, Jo Rodriguez to get an update on eBay for Charity and its integration with Managed Payments. And David DiBartolomeo gives us some insight as a former employee of USPS into how to best avoid shipping delays like we all experienced during the last holiday shopping season. And Brian and Griff answer three seller questions.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 05:07 - eBay for Charity with Jo Rodriguez 21:06 - USPS Tips for Shipping with Dave DiBartolomeo 41:13 - Q&A and Outro     New Links for Ep 125: News about the New Listing Experience - https://community.ebay.com/t5/Announcements/Try-out-the-unified-listing-experience/ba-p/31536605 eBay For Charity Links - https://charity.ebay.com/charity/More-Than-Words-Inc./188438 eBay For Charity Links - https://ebayforcharity.org Dave DiBartolomeo’s eBay Store - https://www.ebay.com/str/selecttech Promotions Manager in Seller Hub - https://www.ebay.com/sh/mkt/promotionmanager/dashboard Promotions Manager Page in Seller Center - https://pages.ebay.com/seller-center/listing-and-marketing/promotions-manager.html Shipping Discount PDF - https://ir.ebaystatic.com/pictures/aw/pics/sc/build-your-business/boost-profits/manage-your-promotions/2015-Shipping-Discounts-Seller-Hub-VS_1012.pdf Orders Page with Filter for “With Offers Sending Automatically” (requires sign in) - https://www.ebay.com/sh/lst/active?catType=storeCategories&status=SIO_AUTO_SEND_ENABLED&q_field1=title&action=search   Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, we talk to tax attorney Cliff Ennico about what sellers should keep in mind when looking ahead for the 2021 tax year. From the eBay Selling Team, Vivian Geldhill will share his news about the new listing experience. Rebecca joins Griff to answer five seller questions.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 04:17 - New Listing Tool w/ Vivian Geldhill 12:23 - 2021 Tax Code w/ Cliff Ennico 22:40 - Q&A and Outro     New Links for Ep 124: Seller News Board - https://www.ebay.com/sellernews    Cliff Ennico’s Web Site - https://succeedinginyourbusiness.com/ Cliff’s YouTube Channel - https://www.youtube.com/channel/UCahNH8FgCHT0fFt0cONZj0A Disable Pop Up Blockers In Any Web Browser - https://www.bestbuy.com/site/tech-tips/disable-popup-blocker/pcmcat748301880694.c?id=pcmcat748301880694   Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, we welcome back to the podcast eBay Sr. Manager of Seller Marketing and Engagement, Liz Austin and eBay Vice President of Seller Experience, Harry Temkin. Liz will introduce our January theme; Reflect and Review and give us a hint of some of the topics we’ll be covering for the month. Harry has news for sellers about new and enhanced seller reports. And Brian and Griff answer questions sent in by sellers on accessing buyer emails, sales tax reporting, and how to make sure your shipments have an initial tracking scan. To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 07:41 - Liz Austin - Reflect and Review Month 18:26 - Harry Temkin - New Seller Reporting Tools 36:35 - Q&A and Outro     New Links for Ep 123: Seller News: Shipping Rates Announcement https://community.ebay.com/t5/Announcements/2021-Shipping-Carrier-Rate-Changes/ba-p/31500477 NEW! Learning Resources Pages in Seller Hub:  https://www.ebay.com/sh/resources/orders https://www.ebay.com/sh/resources/listings Sales Report Info Page - https://www.ebay.com/help/selling/selling-tools/seller-hub?id=4095#section4 Sales Report Page - https://www.ebay.com/sh/performance/sales eBay Payments Report Page - https://www.ebay.com/sh/fin/report eBay 1099-K Page - https://www.ebay.com/sh/fin/taxforms PayPal Transaction Report Page (requires PP login first) - https://business.paypal.com/merchantdata/reportHome Page for Traffic Reports - https://www.ebay.com/sh/prf/traffic Listing Improvements Page - https://www.ebay.com/sh/grw/listings-improvements?include=recommendations The Listing Quality Report page is still in staged release and will eventually appear in your Traffic page on Seller Hub.     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast