eBay for Business

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, to start off 2021, Kirsty Dunn goes over the best seller submissions to the question “What Motivates You?” and Griff is joined by both Brian and Rebecca to go over two big seller questions that were sent into podcast@ebay.com; one is about removing feedback and our podcast trio outlines step-by-step, the best way to facilitate a return request from an International Buyer.   To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 06:26 - Kirsty Dunn - What Motivates You? 22:17 - Q&A and Outro - Feedback / International Returns     New Links for Ep 122: Stay at Home Moms Selling On eBay Facebook Group - https://www.facebook.com/groups/32834244401/ Seller FAQs - https://contact.ebay.com/ws/eBayISAPI.dll?ManageSellerFAQ Money Making Mondays (Suzanne Wells) - https://www.youtube.com/channel/UC0jQVSDUTGLj83382j2DPMA   Lindy Glenn Motivation Monday - https://www.youtube.com/watch?v=AWnHFlMJ4fc   International Returns Links Canada Post - https://www.canadapost.ca/cpc/en/personal/sending/parcels/compare-services-international.page? https://www.canadapost.ca/information/app/far/business/findARate?execution=e1s1   Royal Post (UK) - https://www.royalmail.com/sending/international   La Poste (France) - https://www.laposte.fr/tarifs-postaux-colis   Deutsche Post (Germany) https://www.dhl.de/de/privatkunden/pakete-versenden/online-frankieren.html?type=ShipmentEditorProductSelection   Australia Post - https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/   Correos (Spain) - https://www.correos.es/es/es/particulares/enviar/enviar-al-extranjero/paquetes-al-extranjero/paq-light-internacional     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, Rebecca speaks with Vice President and Principal Analyst at Forrester, Sucharita Kodali about shopping trends for the holidays and beyond. eBay Trading Card Category Lead Bob Means has exciting news about a brand new shipping service for low value trading cards and Rebecca and Griff answer your questions.   To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 05:47 - Bob Means - Trading Cards and 25:12 - Fireside Chat - Rebecca and Sucharita Kodali 45:04 - Q&A and Outro     New Links for Ep 121: USPS Informed Delivery - https://informeddelivery.usps.com/box/pages/intro/start.action Thermal 4x6 Label Printers on eBay - https://ebay.to/3jnYZiz Listen to Ep 106 for more info on Thermal Printers     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, eBay Product Marketing Senior Manager Pedro Neto talks about using the right promotions for boosting Holiday sales and liquidating inventory. Long time eBay Seller Linda Lightman of Linda’s Stuff joins Griff to talk about her business model and the challenges of running a consignment business in 2020. And Brian and Griff answer questions about how to use Second Chance Offer for unsuccessful auction style listings and what to do if your buyer checked out as a guest and wants to return an item.   To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 05:22 - Pedro Neto - Seller Tools for End of Year Promotions 19:55 - Featured Seller Linda Lightman from LindasStuff 36:19 - Q&A and Outro     New Links for Ep 120: Promotion Manager - https://pages.ebay.com/seller-center/listing-and-marketing/promotions-manager.html Promotion Strategies - https://pages.ebay.com/seller-center/listing-and-marketing/promotion-strategies.html Linda’s Stuff eBay Store - https://www.ebay.com/str/lindasstuff Guest Checkout - https://ebay.to/39HWuWF Second Chance Offer Instructions - https://ebay.to/3orHTCF     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, eBay Seller Social Marketing and Communications Manager, Kirsty Dunn brings the best of the best packaging tips submitted by eBay sellers as part of the Holiday Hustle Month Sweepstakes. Griff talks with eBay seller Rob Veres of Burbank Sportscards and Griff and Rebecca answer seller questions about a return gone awry and the new weekend workday options for shipping cut offs.   To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 03:19 - Packing Tips with Kristy Dunn 20:21 - eBay Seller - Rob Veres with Burbank Sportscards 36:11 - Q&A and Outro     New Links for Ep 119: Holiday Hustle Sweepstakes Rules and Entry Instructions - https://bit.ly/3kUj7Kb Burbank Sportscards eBay Store - https://www.ebay.com/str/burbanksportscards Burbank Sportscards Instagram  - https://www.instagram.com/burbankcards/?hl=en Fujitsu fi-6130z Color Scanner (with ADF) - https://www.ebay.com/sch/11205/i.html?_from=R40&_nkw=fi-6130z&_sop=16 Shipping Cut Off Days and Times - https://www.ebay.com/ship/cutoff     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, eBay Seller Dave DiBartolomeo of SelectTech shares his holiday returns best practices; Omar Elitreby from BULQ announces their partnership with eBay to bring wholesale lots of inventory to eBay sellers; Alexis Gallivan has news of a new program called eBay Seller School; and Liz Austin updates us with the latest on Up & Running grants. Griff and Brian answer a question about sending invoices.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 04:35 - Seller School with Alexis Gallivan 15:12 - BULQ with Omar Elitreby 20:50 - Dave DiBartolomeo - Holiday Returns Strategies 31:46 - Up & Running with Liz Austin 36:06 - Q&A and Outro     New Links for Ep 118: Holiday Carrier Shipping Deadlines - https://community.ebay.com/t5/Announcements/2020-Holiday-Carrier-Shipping-Deadlines/ba-p/31353030 Seasonal Playbook - https://pages.ebay.com/seller-center/seasonal-playbook/index.html eBay News Text Alerts - https://ebay.to/2ITtIqz eBay Seller School - https://pages.ebay.com/seller-center/get-started/small-business-central.html Sourcing Inventory with BULQ - https://pages.ebay.com/bulk-inventory-solution/ David DiBartolomeo’s eBay Store (Selecttech) - https://www.ebay.com/str/selecttech Up & Running - https://ebay.helloalice.com     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, Director of Shipping Stuart Reichenbach and SR Manager Shipping Strategy and Innovation, Nate Heyward return to the podcast with important shipping updates; returning to our Mini Stories series, eBay seller and Marine Corp vet John Davis of Sarge & Red's Gaming & Vintage Toys talks about a recent treasure find he’s still unpacking; And Griff and Rebecca answer seller questions about sending Best Offers and using listing templates.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 09:54 - Shipping Update - With Stuart Reichenbach & Nate Heyward 25:26- John Davis - Veteran Seller Series with Sarge & Red’s 41:18 - Q&A and Outro     New Links for Ep 117: Time Away Settings - https://www.ebay.com/vac/timeaway Seasonal Playbook - https://pages.ebay.com/seller-center/seasonal-playbook/index.html Sarge and Red’s Gaming and Toys eBay Store - https://www.ebay.com/str/sgtredsmagiccardsandcomics Sarge and Red’s Youtube Channel - https://www.youtube.com/channel/UCiTOAZIRjOa4doA9_JcgxOw Sending Offers to Buyers - https://ebay.to/2IHzEmj Inventory and Listing Templates Help Page - https://www.ebay.com/help/selling/selling-tools/selling-templates?id=4097 File Exchange - https://bulksell.ebay.com/ws/eBayISAPI.dll?FileExchangeCenter&ssPageName=STRK:ME:LNLK Merchant Integration Platform (MIP) - https://developer.ebay.com/products/mip eBay Seller Events (Meet Ups) - https://www.meetup.com/topics/ebaysell/ Shipping Preferences -  eBay.com/ship/cutoff     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, in recognition of Veterans Day, we talk with eBay Director of Seller Growth and proud Marine Corp member, Michael Robinson as well as eBay seller Tim Finegan of Riley Packaging about how their experiences in the armed services helped shape their approach to business and to life; eBay Seller Social Marketing and Communications Manage, Kirsty Dunn announces a new holiday seller contest; and Griff and Brian answer questions about Paypal fee refunds and using item specifics to indicate product compatibility.   To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 05:43 - Kristy Dunn - Seller Contest 11:06 - Michael Robinson - Veterans Day 19:21 - Riley Packaging - Seller Story from a Vet 34:45 - Q&A and Outro     New Links for Ep 116: Holiday Hustle Sweepstakes - https://www.facebook.com/eBayForBusiness/photos/a.514051868672414/3517628001648104/ Holiday Hustle Spotify Playlist - https://spoti.fi/2GAwzUH Riley’s Packaging eBay Store - https://www.ebay.com/str/rileypackaging Riley Packing Youtube Link - https://www.youtube.com/watch?v=GCIVISILsk8&feature=youtu.be     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, we start off the Holiday Hustle month with Jen Deal who will share the Holiday Shipping Guide. Griff checks in with eBay seller Lynn Dralle to find out how prepared she is for holiday shipping. And Rebecca and Griff answer your questions about passing on shipping discounts to buyers, putting a YouTube link in your listings, and a correction to some Item Specific misunderstandings posted on social media.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 03:54 - Jean Deal - Holiday Shipping Guide 14:32 - Lynn Dralle - Shipping and Business Update 26:37 - Q&A and Outro     New Links for Ep 115: Holiday Shipping Guide - https://ir.ebaystatic.com/pictures/aw/pics/sc/seasonal-playbook/20/2020_eBay_Seller_Holiday_Shipping_Guide.pdf Seasonal Playbook - https://pages.ebay.com/seller-center/seasonal-playbook/index.html Lynn Dralle’s eBay Store - https://www.ebay.com/str/The-Queen-of-Auctions-All-Aboardinc Shipping Discounts Help Page - https://www.ebay.com/help/selling/posting-items/postage-rates/postage-discounts?id=4168#discounts Shipping Preferences Page - https://www.ebay.com/ship/prf eBay Links Policy (YouTube Links) - https://www.ebay.com/help/policies/listing-policies/links-policy?id=4248&st=3&pos=1&query=Links%20policy&intent=links&lucenceai=lucenceai Soccer Cards United Podcast w Jason and Enzo - https://podcasts.apple.com/us/podcast/soccer-cards-united/id1525150200     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, Griff talks with two savvy social media marketing sellers - QCconsigns and Crazy Lamp Lady - to learn how they leverage social media for boosting sales. And Brian and Griff answer a question about how to see how much sales tax eBay is collecting on the seller’s behalf as well as a suggestion for an improvement to Managed Payments.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 04:43 - QCconsigns - Social Tips for Holiday Marketing 19:34 - CrazyLampLady - Social Tips for Holiday Marketing 32:37 - Q&A and Outro   New Links for Ep 114: eBay Seller News Announcement Board - https://www.ebay.com/announcements eBay Certified Refurbished Program - https://pages.ebay.com/seller-center/listing-and-marketing/certified-refurbished-program.html QC-Consign’s eBay Store - https://www.ebay.com/str/QC-Consign QC-Consign’s Facebook Page - https://www.facebook.com/watch/QCconsigns/ QC-Consigns - Ep 108 - 26 Minute mark - http://traffic.libsyn.com/sellingonebay/efb_108.mp3 Crazy Lamp Lady’s eBay Store - https://www.ebay.com/str/Crazy-Lamp-Lady Crazy Lamp Lady’s YouTube Channel - https://www.youtube.com/channel/UCF2VLGZZ373M51ghFx7hKjw eBay Partner Network - Ep 96 - 4 Minute 24 second mark - http://traffic.libsyn.com/sellingonebay/efb_096.mp3 Download Sales Data, Including Orders Report -https://www.ebay.com/help/selling/fees-credits-invoices/reconciling-ebay-sales-transactions?id=4847&st=12&pos=1&query=Reconciling%20your%20eBay%20sales%20transactions&intent=download Issuing Partial Refunds through Managed Payments (Payments 2.0) - https://www.ebay.com/help/selling/managing-returns-refunds/refunding-buyers-as-a-managed-payments-seller?id=5182     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast   Welcome to eBay for Business! This week, eBay Head of North America Advertising, Scott Kelliher on the importance of a solid Promoted Listings strategy for the upcoming Holiday shopping season; Griff converses with this week’s 25 Years of eBay Story seller, Patty Whitlock of theshoppingmom2; and the hosts answer a question about shipping labels for returns.   To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 03:58 - Scott Kelliher - Promoted Listings 15:20 - Patty Whitlock - 25 Seller Story Mini Series 34:16 - Q&A and Outro   New Links for Ep 113: Sneaker Authentication Announcements - https://community.ebay.com/t5/Announcements/Our-big-news-Sneakers-Authentication-w-Jordan-Sweetnam/ba-p/31280462 Sneaker Authentication Info - https://www.ebayinc.com/stories/news/ebay-to-authenticate-sneakers-100-in-u-s/ Promotion Strategies - https://pages.ebay.com/seller-center/listing-and-marketing/promotion-strategies.html Promoted Listings - https://pages.ebay.com/seller-center/listing-and-marketing/promoted-listings.html Patty Whitlock’s eBay Store - https://www.ebay.com/str/The-Shopping-Moms-Great-Deals Returns - https://pages.ebay.com/seller-center/service-and-payments/returns.html Return Preferences page - https://www.ebay.com/rtn/Return/SellerRules?returnId=0&rmvHdr=false&action=showSellerRulesList Return Shipping Help Page - https://www.ebay.com/help/selling/managing-returns-refunds/return-shipping-sellers?id=4703 Business Policies (shipping policies) Page - https://www.bizpolicy.ebay.com/businesspolicy/manage eBay International Standard Delivery - https://pages.ebay.com/seller-center/shipping/ebay-international-standard-delivery.html Learn more about Promoted Listings - http://www.ebay.com/getpromotedlistings     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast