Above The Business

In this fourth installment of the five-part "Scale Milestones" series, Bradley explores the critical importance of leverage in business through executive assistants and AI tools. He emphasizes how business owners can "buy back their time" to focus on high-value activities that truly grow their businesses.The Three Dimensions of Business OwnershipBradley references Michael Gerber's "The E-Myth" and expands on the concept with three dimensions:In the business - Day-to-day operationsOn the business - Strategic planning and developmentAbove the business - Higher-level perspective and visionExecutive Assistants: From Luxury to NecessityBradley's Core Philosophy:"If you don't have an EA, you are one and you didn't start your business to be an EA."Recommended Resources"Buy Back Your Time" by Dan Martell - Bradley's top 5 most recommended books"The E-Myth" by Michael Gerber - Referenced as inspiration for the podcast nameVarious AI tools and subscriptions (Bradley stays current with cutting-edge options)Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we’re just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we’ve got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Make sure you mention you heard about us on the Above The Business podcast to get 50% off your one time onboarding fee!

In this episode of Above the Business, host Bradley Hamdier speaks with Zach Mercurio, author of "The Power of Mattering: How Leaders Can Create a Culture of Significance." They dive deep into the practical skills leaders need to make team members feel valued, especially in small businesses with 2-25 employees where every person's contribution is crucial.Zach Mercurio is a researcher and consultant who studies what makes work meaningful. He spends 30% of his time conducting research at the Center for Meaning and Purpose and the rest learning from leaders and teaching others how to create cultures where people matter.In this episode, you'll hear Bradley and Zach discuss...The Foundation: Caring About vs. Caring ForThe Critical Difference: Many organizations say they care about their people, but caring for someone requires getting up close and truly understanding themThe Trust Connection: It's nearly impossible to care about anything if you don't feel cared for firstNo Shortcuts: There are no shortcuts to building trust, engagement, or motivation - it requires time and attentionThe Three Core Skills for Making People Matter1. Noticing PeopleBeyond Knowing: You can know someone well but fail to notice when they're strugglingPractical System: Write down one thing you heard each team member talk about on Friday, then follow up on Monday with a 3-minute check-inBetter Questions: Instead of "How are you?" ask "What has your attention today?" or "What have you been thinking about?"2. Affirming PeopleMore Than Appreciation: Affirmation shows people how their uniqueness makes a unique differenceSpecific Evidence: Give indisputable evidence of their significance rather than general praiseThe Four Unique Gifts: Every person brings strengths, purpose, perspective, and wisdom to your organization3. Showing People They're NeededEnsure every person knows how their work is indispensable and non-disposableConnect individual contributions to the bigger vision and impactThanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we’re just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we’ve got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Make sure you mention you heard about us on the Above The Business podcast to get 50% off your one time onboarding fee!

Bradley continues the Scale Milestones series with episode three, focusing on "Away Time" - one of the most intuitive yet challenging aspects of business ownership. He dives into why taking time away from your business isn't just important for your well-being, but actually critical for growth and profitability.Key Topics CoveredThe Journey from Rainmaker to ArchitectBradley revisits the core concept driving this series - the evolution from being the rainmaker of your business to becoming its architect. This week's milestone focuses on how much time you can step away from day-to-day operations.The 12-Week ChallengeBradley encourages business owners to take at least 12 weeks off per year. Before you panic, he breaks it down: Saturdays and Sundays count, plus natural holidays like Memorial Day, Labor Day, Christmas, and that week between Christmas and New Year's. When you do the math (12 x 7 = 84 days), it's more achievable than it initially sounds.The Entrepreneurial ParadoxBradley gets real about the irony many business owners face - we start businesses for freedom and flexibility, but often end up trading "the 9 to 5 for the 5 to 9." He admits this is a personal challenge, acknowledging his own love for business while recognizing the importance of balance.Personal vs. Professional BalanceBradley shares his perspective on balancing entrepreneurship with family life, mentioning his kids (ages 14 and 10) and the different seasons of life that affect how much time away becomes important. He respectfully disagrees with some popular business personalities who advocate for all-work approaches, noting the difference in life circumstances.The Emotional DecisionRather than citing statistics from Gallup or other research, Bradley frames taking time away as an emotional decision that varies based on where you are in life. He emphasizes that different seasons require different approaches to work-life balance.Bradley challenges listeners to:Define what a day off looks like for youCalculate how many days off you took in 2024Set intentions for how many days you want to take off in 2025Track your progress (since no one else is holding you accountable)The Bigger PictureThe host reinforces that if you can't accomplish everything you need in a 40-week work year, it's time to question what you're building the business for. The goal isn't just to reach a million in revenue or achieve consistent growth and profitability - it's to create a life where you're not defined solely by your work.Next Week PreviewEpisode four of the Scale Milestones series is coming up next week, continuing the journey through the five milestones that spell out SCALE. Subscribe to catch our biweekly episodes!The Bottom LineGetting to $1M is milestone #1 (Sustainable Revenue), but milestone #2 requires that million-dollar business to maintain Consistent Growth & Profitability. It's the balance between these two that separates true business architects from one-time winners.Next week: Bradley reveals the "A" in the SCALE milestones.Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we’re just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we’ve got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Make sure you mention you heard about us on the Above The Business podcast to get 50% off your one time onboarding fee!

In this compelling episode of The Above the Business podcast, host Bradley Hamner sits down with human behavior professor and executive career coach Melody Wilding to explore the art and science of managing up. Wilding, author of the newly released "Managing Up: How to Get What You Need from the People in Charge," shares research-backed strategies for taking control of your work experience and building stronger relationships with higher-ups at any level of your career.Melody Wilding is a professor of human behavior at Hunter College and award-winning executive career coach. Recently named one of Insider's "most innovative career coaches," her unique approach combines her background as a therapist and emotions researcher with evidence-based neuroscience and psychology. Her expertise in professional development has been featured in major publications including the Financial Times, CNBC, Harvard Business Review, and Bloomberg News.The conversation explores how managing up has evolved in today's work environment, including:Navigating return-to-office mandates and flexibility conversations.Working effectively across generational differences.Building relationships in an "always on" work culture.Leveraging emotional intelligence in an AI-driven future.Connect with Melody WildingBook: "Managing Up: How to Get What You Need from the People in Charge" (Crown Currency, March 2025).Previous Work: "Trust Yourself".Academic Role: Professor of Human Behavior at Hunter College.Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we’re just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we’ve got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Make sure you mention you heard about us on the Above The Business podcast to get 50% off your one time onboarding fee!

In week two of the five-part SCALE milestones series, Bradley dives into the "C" - why hitting $1M in revenue isn't enough if you want to become the architect of your business.The Key Insight: Growth Eats ProfitBradley breaks down a crucial misconception many business owners have: Growth does not equal profit. Growth eats profit.Just like pushing harder on the gas pedal burns more fuel, aggressive growth requires more investment in two key areas:Team capacity (hiring more people)Marketing dollarsWhile growth can lead to more profitability long-term, in the short term it creates downward pressure on your margins.The Rule of 40Bradley introduces a simple framework to balance growth and profitability. The Rule of 40 is straightforward math:Year-over-year revenue growth % + Net profit % = 40 or aboveReal-World Examples:Venture-backed startups: 100% growth + (-60%) profitability = 40 (works for them because they have financial backers)Conservative client: 52% profitability + 2% growth = 54 (now reinvesting to grow faster)Aggressive growth client: 30% growth + 10% profitability = 40Bradley's GuidelinesMinimum thresholds: Never architect your business for less than 10% growth or less than 10% profitability.The "perfect" Rule of 40 number: Actually 51, not 40Target 25% net profit (fantastic profitability range)Target 26% growth (doubles your company every 3 years)Bradley shares how 26% compounded growth works: A $2.5M company becomes $5M in 3 years, then $10M in the next 3 years - realistic but ambitious growth.The Bottom LineGetting to $1M is milestone #1 (Sustainable Revenue), but milestone #2 requires that million-dollar business to maintain Consistent Growth & Profitability. It's the balance between these two that separates true business architects from one-time winners.Next week: Bradley reveals the "A" in the SCALE milestones.Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we’re just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we’ve got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Make sure you mention you heard about us on the Above The Business podcast to get 50% off your one time onboarding fee!

In this episode, Bradley Hamner sits down with Steve Suggs, a veteran in the sales industry with over 42 years of experience. Steve shares his insights on building high-performing sales teams, identifying top talent, and adapting to changes in the sales landscape.Key Topics DiscussedIdentifying and recruiting sales talent that will thrive in today's market.Practical tools for sales management and team development.Strategies from Steve's best-selling book "Can They Sell."How to adapt your sales approach in an evolving business environment.The importance of continuous training and development for sales teams.About Steve SuggsSteve brings four decades of sales expertise as a successful producer, manager, author, speaker, and consultant. After graduating with a business degree from Lipscomb University, Steve spent 15 years at Northwestern Mutual as an MDRT producer and Sales Leader before co-founding Sales Manage Solutions, where he's been a partner for the past 25 years.Steve's consulting work includes conducting up to 50 calls weekly with agents, helping them hire and develop exceptional sales and service teams. His approach combines proven experience with practical application—every strategy he shares is one he implements daily.Connect with SteveSales Manage Solutions website: https://salesmanage.com/LinkedIn: Steve Suggs: https://www.linkedin.com/in/stevesuggs/Book: "Can They Sell" https://salesmanage.com/sms-tools/can-they-sell/Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we’re just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we’ve got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Don’t forget to visit club.capital and mention you heard about us on the Above The Business podcast!

In this episode, Bradley kicks off a new five-part series on the milestones that mark the journey from Rainmaker to Architect of your business.The SCALE MilestonesBradley introduces the five key milestones you can check off along your journey - what he calls the SCALE milestones. Today's focus is on the first letter: S for Sustainable Revenue.Bradley shares how this framework came about when a podcast host asked him how someone knows they've become the architect of their business. That question led him to develop these tangible checkpoints.Milestone #1: Sustainable RevenueThe hard facts Bradley shares:96% of small businesses don't reach their 10th birthday.91-96% never cross $1M in annual revenue.Bradley explains that reaching $1M is more than just bragging rights - it's a crucial threshold where the game changes. He's observed businesses that took 15 years to reach their first million, then just 4 years to add their second million. According to data from Club Capital, real economies of scale kick in at this point.Coming NextNext week, Bradley will dive into the "C" in the SCALE milestones, continuing to build a roadmap for the Rainmaker to Architect journey.Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we’re just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we’ve got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Don’t forget to visit club.capital and mention you heard about us on the Above The Business podcast!

From humble beginnings to national recognition, Coach P’s journey proves that leadership is a choice—and growth is a daily decision. If you're ready to lead better, think bigger, and build a business that doesn’t depend on you… this episode is your playbook.In this powerhouse episode of The Above The Business Podcast, Bradley Hamner welcomes back a fan favorite—David Peterson, better known as Coach P. As a multi-location agency owner, business coach, and co-leader of the popular Scale and Profit Summits, Coach P brings clarity and raw honesty to the challenges business owners face as they try to grow their teams, their revenue, and themselves.Bradley and Coach P dive deep into what it really takes to turn big dreams into real results—from the personal transformation required to lead at scale, to the mindset shifts necessary to sustain long-term growth. Whether you're stuck at $500k in revenue or pushing into multi-million territory, this episode will challenge and inspire you to recommit to the process and to your own development.What You’ll Learn:Why dreaming big isn’t enough—and how to actually start the journeyThe compounding power of consistent effort over time (a.k.a. the “penny doubling” principle)The stages of growth Coach P experienced from 1 employee to 30+Why who you become is more important than any revenue numberHow to stay focused amid success and growing opportunitiesWhy “being yourself” is the most underrated leadership strategyThe role of solitude and vision in growing above the businessHow Coach P holds his team accountable without micromanagingCoach P's 5 Key Attributes When Hiring:FunCoachableHardworkingTrustworthyNot dumb (his words—not ours!)Memorable Quotes:“I just never stopped. That’s the difference. We didn’t slow down—we sped up.”“You don’t have to be perfect. Just don’t miss two days in a row.”“You can’t lead well if you don’t know who you are.”“If I’ve got someone who’s fun, coachable, hardworking, trustworthy, and not dumb—I can teach them to win.”Connect with Coach P:Follow Coach P on Instagram: @SavingWithDavid.Visit: CoachPConsulting.com to learn about the next Scale and Profit Summit.Learn more about The Rainmaker to Architect Journey:Register for Bradley’s live Operator to Owner WebClass at https://blueprintos.com Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we’re just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we’ve got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Don’t forget to visit club.capital and mention you heard about us on the Above The Business podcast!

In this episode of Above the Business, Bradley dives into what he believes is the single most important thing you can do for your business: get above it and think about it. He explores the idea that stepping back and creating space to reflect isn’t just a good idea—it’s essential to long-term success.Bradley revisits the three core problems most small business owners face:Lack of clarity.Lack of systems and processes.Chronic stress, fatigue, and overwhelm.He then unpacks solutions to each:A roadmap for clarity.An operating system for scale.A commitment to self-leadership for energy and confidence.This episode builds on previous discussions about protecting your confidence and energizing your team. Bradley now zeroes in on your responsibility to think deeply about your business—away from the noise and distraction of the daily grind. Drawing from lessons in The Road Less Stupid by Keith Cunningham and Buy Back Your Time by Dan Martell, he challenges you to embrace “thinking time” as the ultimate CEO leverage tool.Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we’re just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we’ve got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Don’t forget to visit club.capital and mention you heard about us on the Above The Business podcast!

In this episode of The Above The Business Podcast, Bradley sits down with best-selling author and customer/employee experience expert Joey Coleman. Known for helping companies like Zappos, Volkswagen, and NASA turn new hires into loyal team members, Joey breaks down how you can dramatically improve retention in your business—not by adding more perks, but by transforming your first 100 days.They explore the "Eight Phases of the Employee Journey" that Joey outlines in his latest Wall Street Journal bestseller, Never Lose an Employee Again. You’ll learn how to:Make your new hires feel welcome and confident on Day 1Eliminate first-week drop-off and ghostingMove from transactional hiring to transformational engagementDesign a memorable employee experience that drives performance and loyaltyWhether you're an overwhelmed business owner, a leader trying to grow a team, or just tired of losing great people, this episode is a blueprint for retaining top talent and designing a business that runs without you.🔑 In This Episode You'll Learn:Why the employee experience starts before the first dayThe biggest mistakes leaders make in onboardingThe difference between hearing and listening to your teamHow to personalize recognition to increase loyaltyWhat small business owners can borrow from companies like Zappos and WhirlpoolHow Joey’s First 100 Days® framework transforms culture and retention👤 Meet Joey Coleman:Joey Coleman helps organizations keep their people—both customers and employees. With two best-selling books, including Never Lose an Employee Again, and a client list that includes Whirlpool, Principal Financial, and Volkswagen Australia, Joey is one of the world’s leading voices on designing exceptional experiences. He’s spoken on all seven continents and has a track record of making big impacts through creative strategies that turn first impressions into lasting loyalty.📚 Resources & Links:Joey’s Website: https://joeycoleman.comGet the book: Never Lose an Employee Again https://joeycoleman.com/books/never-lose-an-employee-again/🗓️ Don’t Miss This If:You’re tired of hiring and re-hiring for the same rolesYou want a team that’s fully bought in, not just clocking inYou’re ready to stop surviving and start designing a business that runs without youThanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we’re just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we’ve got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Don’t forget to visit club.capital and mention you heard about us on the Above The Business podcast!