Episode 459: Never Lose An Employee Again with Joey Coleman

In this episode of The Above The Business Podcast, Bradley sits down with best-selling author and customer/employee experience expert Joey Coleman. Known for helping companies like Zappos, Volkswagen, and NASA turn new hires into loyal team members, Joey breaks down how you can dramatically improve retention in your business—not by adding more perks, but by transforming your first 100 days.

They explore the "Eight Phases of the Employee Journey" that Joey outlines in his latest Wall Street Journal bestseller, Never Lose an Employee Again. You’ll learn how to:

• Make your new hires feel welcome and confident on Day 1
• Eliminate first-week drop-off and ghosting
• Move from transactional hiring to transformational engagement
• Design a memorable employee experience that drives performance and loyalty

Whether you're an overwhelmed business owner, a leader trying to grow a team, or just tired of losing great people, this episode is a blueprint for retaining top talent and designing a business that runs without you.

🔑 In This Episode You'll Learn:

• Why the employee experience starts before the first day
• The biggest mistakes leaders make in onboarding
• The difference between hearing and listening to your team
• How to personalize recognition to increase loyalty
• What small business owners can borrow from companies like Zappos and Whirlpool
• How Joey’s First 100 Days® framework transforms culture and retention

👤 Meet Joey Coleman:

Joey Coleman helps organizations keep their people—both customers and employees. With two best-selling books, including Never Lose an Employee Again, and a client list that includes Whirlpool, Principal Financial, and Volkswagen Australia, Joey is one of the world’s leading voices on designing exceptional experiences. He’s spoken on all seven continents and has a track record of making big impacts through creative strategies that turn first impressions into lasting loyalty.

📚 Resources & Links:

• Joey’s Website: https://joeycoleman.com
• Get the book: Never Lose an Employee Again https://joeycoleman.com/books/never-lose-an-employee-again/

🗓️ Don’t Miss This If:

• You’re tired of hiring and re-hiring for the same roles
• You want a team that’s fully bought in, not just clocking in
• You’re ready to stop surviving and start designing a business that runs without you

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