The People Performance Podcast - Brought to you by T2

Following on from his video on the 6 key elements of customer service culture, Dave delves deeper into the listening element. He highlights how important it is to really listen to the customer on the other end of the phone, and provides some great tips on how to deal with those customers that are emotionally elevated.  

Spencer Locker talks to Martin Johnson about Mihaly Csikszentmihalys 'Flow State Theory' linking it to how human beings can develop a challenge or threat state mindset when encountering challenging situations.

Dave Pendleton speaks to Martin Johnson on the three different types of questions you should ask when going through the 'Mission of Discovery' phase during sales conversations.

Martin and Spencer talks about the T2 Trust Based Leadership Equation. What are the individual elements and ingredients that create a trust based relationship between Leaders and their people? Listen to this thought provoking hubcast and find out. 

Martin Johnson speaks to cloud consultant Simon Treweek on all things digital and cloud. They discuss the Hourglass Theory and the sustainability of business growth through technology.

Martin, Spencer and Katie record a very special Christmas Edition of Corporate Clangers.

Martin and Spencer talk about our individual belief systems and how we humans generally favour one of two type of locus of control. The question is, do you resonate more with an Internal or External Locus of Control?

In this podcast, Martin and Dave discuss what siloed behaviour is, how to recognise it, what causes it, and the impact that it has in the workplace. 

In this podcast, Martin speaks to Spencer about his time in Pune, India and explore the differences in the work culture and leadership styles between there and in the UK. 

Join host Martin Johnson in a captivating conversation with Liz Abraham, resilience expert and former resistance-to-interrogation instructor on SAS: Who Dares Wins, on the T2 Hope Cast. You'll hear how Liz and a fellow SAS: Who Dares Wins instructor, Spencer Locker, first met and learn about Liz's surprising past as an RAF officer. Discover the secrets to unlocking your inner resilience and thriving under pressure. Liz will explain how her military training, which included an unusual start as a language instructor, helped her to develop a remarkable ability to read people. She shares her incredible journey, from the military to reality TV, and reveals practical strategies for navigating challenges with confidence and grace. Discover how Liz thinks about resilience, and learn her unique techniques for managing difficult situations, which involve "loosening your knicker elastic." Whether you're facing a high-stakes situation or simply seeking to improve your everyday resilience, this episode is packed with invaluable insights and inspiration. Chapter Breakdown 00:00:00 - 00:04:14 From the Military to Reality TV: Liz Abraham’s Unconventional Journey: Meet Liz Abraham, a resilience expert with an extraordinary background. Learn about her experience as a former RAF officer and her transition to becoming a resistance-to-interrogation instructor on SAS: Who Dares Wins. 00:04:14 - 00:10:09 The Art of Debriefing and Reading People: Liz shares her insights on the art of debriefing, drawing on her military experience. Discover how she developed her remarkable ability to read people and understand their motivations. 00:10:09 - 00:19:12 Defining and Cultivating Resilience: Martin and Liz discuss the concept of resilience and its importance in today's world. Liz explains how we can access our inner "superpower" and offers practical techniques for turning down the volume on negativity and fear. 00:19:12 - 00:28:19 Embracing Imperfection and Finding Flow: Liz shares her philosophy on embracing imperfection and letting go of the pursuit of perfection. Discover the power of "loosening your knicker elastic" and allowing yourself to flow. 00:28:19 - 00:30:05 Final Thoughts and Key Takeaways: Martin and Liz wrap up the conversation with their final thoughts on resilience and personal growth. Liz emphasizes the importance of having fun and embracing life's journey. Call to Action Interested in what we have to offer?  Email: ⁠Help@trans2performance.com⁠ Subscribe to the People Performance Podcast Share this episode with colleagues who could benefit from fresh ideas for impactful off-sites. Visit our website and social media channels: ⁠⁠linktr.ee/peopleperformancepodcast⁠⁠ Subscribe now to learn more about people performance