The People Performance Podcast - Brought to you by T2

Martin Johnson interviews Founder of The PATT Foundation, Andy Steel. After spending 15 years working in Asia and planting over 3 million trees, the Hull born philanthropist and entrepreneur has returned to East Yorkshire to kick start the One 'Hull' of a Forest Project as he looks to partner local organisations in a bid to plant 200,000 tress across the region.  In this hubcast, Martin and Andy talk about the importance of green spaces and their impact on mental health and wellbeing and the opportunity for veterans to get involved as they transition into civilian life.

In this hubcast, Martin, Dave and Spencer debate the Covid-19 situation so far and discuss why the country is dividing in their views and opinions. The guys also talk about the future and why finding the balance between safeguarding the vulnerable and maintaining the economy is crucial. 

Dave Pendleton speaks to Martin Johnson about the ever changing customer service landscape and the growing need for organisations to provide  the ability for customers to self serve through the use of technology and tools. 

Martin Johnson and Spencer Locker talk through the importance of having a return to work strategy as we look to slowly reintroduce our employees back into the workplace as the Covid-19 pandemic continues!

Spencer and Martin talk about the 6 principles of resilience and adaptability and explain why we must develop them in the coming weeks and months.

Martin Johnson talks to Dave Pendleton about the importance of service throughout Covid-19. They also discuss the difference between Customer Service and Customer Experience.

Continuing the series of the 6 key elements of customer service culture, in this hubcast, Dave explores the analysing element and how uncovering the gaps in an organisations service can transform the quality of service that they offer. 

Martin Johnson and Spencer Locker talk about the self isolation measures imposed by the coronavirus outbreak and why it's important to maintain our mental and physical wellbeing throughout.

Dave Pendleton & Martin Johnson discuss the most common negotiable issues when it comes to effective negotiation. They share best practices and tips for negotiating on price, deliverables, terms and exchange of services.

Martin and Dave present a case for why hierarchies are still more desirable than flat organisational structures. They also explain hierarchical structures drive more productivity and organisational performance.