Business Processes Simplified Podcast

Today’s GuestJoAnna Brandi For almost 3 decades JoAnna’s been teaching, coaching, cajoling, urging, provoking and inspiring companies to get beyond the idea of customer satisfaction and embrace Customer CARE. When you Create Authentic Relationships with Enthusiasm and Energy you build strong emotional bonds that lead to customer happiness, employee happiness, loyalty, repeat business and referrals. Happier customers lead to a happier bottom line and a “spillover effect” that reaches far beyond the company itself. President of JoAnna Brandi & Company since 1990, JoAnna is a consultant, coach, a public speaker and the author of two books on customer loyalty, “Winning At Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back” and “Building Customer Loyalty- 21 Essential Elements in Action” as well as a gift book on positive thinking “54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World.” She recently became one of the world’s first 25 Chief Happiness Officers certified by Florida International University. She has been one of Dr Martin’s Seligman’s Authentic Happiness Coaches for the last 15 years. She is the creator of the E-Course, “The Practice of Positive Leadership: Use the Science of Happiness to Engage Your Employees and Keep Your Customers Happy” JoAnna is the Publisher of The Customer Care Coach® – A weekly self-study leadership training program in “The Art and Science of Exquisite Customer Care” as well as “Monday Morning Motivation” – a tool to keep employees focused on keeping the customers happy. She has written over 600 articles and worked with companies that range in size from multinationals to small privately held companies. She is a popular and highly rated public speaker at conferences through the US. She has been a speaker resource for Vistage – the world’s largest CEO Peer-to-Peer organization for 21 years. Website: returnonhappiness.com Create A Culture of Profitability Step 1: Positive leadership. Step 2: Create a positive meaning. Step 3: Create a positive climate. Step 4: Create positive relationships. Step 5: Create positive communication.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Today’s GuestJason Swenk Fresh out of college, Jason was off to work for Arthur Anderson, one of the big 5 consulting firms. He quickly realized that he couldn’t work for anyone but myself, so Jason decided to change direction, quit his day job and launch a digital marketing agency that quickly grew to a multi-million dollar operation working with brands from AT&T, Hitachi, and Lotus Cars. After 12 years of steady growth, they caught the attention of bigger agencies and sold the agency in 2012. Now, Jason runs a unique consultancy helping marketing agency owners grow their agencies faster. He currently hosts two shows that are available for download: The Smart Agency Master Class Podcast, the #1 Digital Marketing Agency Owner podcast for sharing the strategies and stories from real agency owners of what is working today in the agency world, and how they got to where they are now; and SwenkToday, a weekly show that documents how you can grow your digital agency and business, where Jason share the latest growth strategies, mindset, and answers the most burning questions digital agency owners & entrepreneurs have. Website: jasonswenk.com Grow A Multi-Million Dollar Agency Step 1: Define your agency. Step 2: Know the people you can help. Step 3: When marketing, ask questions and do not talk only about your agency. Step 4: Know the right offering. Step 5: Prospecting. Step 6: Sales. Step 7: Deliver the results. Step 8: Take leadership.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Today’s GuestMike Michalowicz By his 35th birthday, MIKE MICHALOWICZ (pronounced mi-‘kal-o-wits) had founded and sold two multi-million dollar companies. Confident that he had the formula to success, he became an angel investor…and proceeded to lose his entire fortune. Then he started all over again, driven to find better ways to grow healthy, strong companies. Among other innovative strategies, Mike created the “Profit First Formula”, a way for businesses to ensure profitability from their very next deposit forward. Mike is now running his third million-dollar venture, is a former small business columnist for The Wall Street Journal; is the former MSNBC business make-over expert; is a popular keynote speaker on innovative entrepreneurial topics, and is the author of Profit First, Surge, The Pumpkin Plan and The Toilet Paper Entrepreneur, which BusinessWeek deemed “the entrepreneur’s cult classic.” Website: mikemichalowicz.com Make Your Business Profit First Step 1: Set up multiple bank accounts and allocate the funds based on percentage. Step 2: Determine your allocation frequency and sequence. Step 3: Remove any temptation. Step 4: Get into the rhythm and stick to it.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Today’s GuestShaqir Hussyin Shaqir helps entrepreneurs start, grow and scale a wildly profitable online business using his signature WACORE5 Methodology. It’s now been used by tens of thousands of customers all over the world. He went from struggling, broke and dropping out of university to building an online empire doing over $1M+ Per Month at the age of 28. Shaqir Hussyin, founder of WealthAcademy.com and creator of Funnels.com is regarded as UK’s Number 1 Leading Digital Marketing GURU. Since 2009, over 500,000+ Subscribers and members have joined the Online Profits Daily Newsletter. Shaqir and his team have hosted over 150+ live events all over the world. Featured on Forbes as a Digital Trendsetter, Home Business Connection and many leading websites. Known as the Backpack Millionaire for travelling 100+ countries and running an 8 figure business (soon to be 9 figures) Shaqir has quickly become the go-to authority in the areas of High Ticket Marketing, Digital Publishing, Live Events & Seminars, Email Marketing, Sales Funnels, Webinars and Online Marketing. His proven systems and formulas have enabled him to launch 10 top brands to the million-dollar level and beyond and make well over $30million in online sales for himself at the age of 29. Website: wealthacademy.com Develop Your 8 Figure Sales Machine Step 1: Ensure the scalability of your products, programs, or services. Step 2: Have a deep understanding of your target market. Step 3: Plan your webinar structure and presentation. Step 4: Establish an amazing follow-up system. Step 5: Get your traffic.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Today’s Guest Cloris Kylie Cloris Kylie, Marketing MBA, helps you build authority, grow your list, and boost revenue by building long-term connections with influencers. The bestselling author of Beyond Influencer Marketing, Cloris has been featured on network television, and on top-ranked podcasts and YouTube shows, including the #1 podcast for entrepreneurs, “Entrepreneur On Fire.” Cloris’s articles have been published on websites with millions of followers, such as TinyBuddha, MindBodyGreen, and Addicted2Success. The host of “Beyond Influencer Marketing Podcast,” she has interviewed bestselling authors and world-class entrepreneurs such as John Lee Dumas, Ryan Levesque, Chris Brogan, Bob Burg, Dorie Clark, Neil Patel, and the 3 daughters of Dr. Wayne W. Dyer. Cloris’s unique background in industrial engineering and marketing allows her to design efficient and effective solutions for her clients, but Cloris also empowers you to, as she says, “Reveal your magnificence.” Website: cloriskylie.com Win With Influencer Marketing Step 1: Create a foundation. Step 2: Select the influencers who are perfect for you. Step 3: Identify your short-term and long-term goals with your selected influencers. Step 4: Initiate the connection. Step 5: Nurture your connection. Step 6: Keep track of your connections. Step 7: Identify your closest connections. Step 8: Find ways to collaborate with your connections at a higher level.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Today’s GuestStephen Esketzis ​Working for himself as an internet marketer, while most people his age were wondering which degree they wanted to study or corporate job they wanted to land, was pretty standard practice for Stephen. “I can’t remember the last time I hadn’t sold something to make a profit. From trading Pokémon cards in primary school to selling cans of soft drink in high school, I love the thrill of business and clenching deals.“ He was self-taught all through high school learning snippets of eBay selling, website management and development, running forums, releasing iPhone apps, running a content-based agency, building a SAAS company from scratch and much more. This all led him to build outrageously profitable sales funnels online… or what the everyday person calls being an ‘internet marketer’. Website: digitalmarketersaustralia.com Generate More Traffic In Less Time Step 1: Identify your target audience. Step 2: Determine your main pillars. Step 3: Find out who’s in your market and what they are talking about. Step 4: Write your content. Step 5: Start your link-building.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Today’s GuestPip Meecham As the founder of ProjectBox, Pip is excited to lead a company that uses innovative systems to achieve big goals and limitless dreams. She is a systems consultant who is fuelled with ambition, and is on a dedicated mission to bring a systemised approach to business operations while reducing costs, improving efficiencies, and achieving business goals in less time than one can say ‘coffee fix’. Think more time, more money, more freedom. ProjectBox takes a pinch of adaptability, adds touches of systematic excellence, and mixes this with the largest amount of passion and pride to bring a more cohesive approach to everyday life. Providing three accessible options for clients, ProjectBox shows how to systemise business to create consistency, save time, and adequately meet set business goals. It’s what Pip does. And, it’s what she loves. Website: projectbox.com.au Master Client Onboarding & Offboarding Step 1: Map your current system processes. Step 2: Group the tasks. Step 3: Consolidate in your project management platform. Step 4: Create your process template. Step 5: Create your process documentation. Step 6: Review and encourage process improvements.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Today’s GuestKerry Boulton Kerry Boulton, CEO and Founder of The Exit Strategy Group and NEXUS Business Coaching, is Australia’s most respected exit strategy advisor. With over 20 years in business as an entrepreneur, transformative coach and consultant, sought-after speaker and talented facilitator, Kerry wrote The Uncensored TRUTH About Exit Strategies to help as many business owners as she can to monetise the wealth that’s lying in their businesses. The Uncensored TRUTH About Exit Strategies details how to build a strong and successful exit plan, which is an absolute must if you want to get full value from any sale. Kerry exposes and debunks many myths and gives you practical advice. She walks you through what most people don’t know – or refuse to believe – about the process of planning their exit. Kerry believes exit planning is a process, not a destination. She helps you overcome challenges you’re likely to face as a business owner and most importantly, the steps to ensure you find financial freedom and do not become just another statistic. Website: theexitstrategygroup.com.au Sell Your Business For Top Dollar Stage 1 – Evaluate Step 1: Run the business through several benchmarking tests. Step 2: The results are compared to the best practices.  Stage 2 – Explore Step 1: Brainstorm and explore possible business acquirers. Step 2: Explore the owner’s personal and financial goals.  Stage 3 – Innovate Step 1: Patch up the business gaps that were discovered. Step 2: Perform mock due diligence.  Stage 4 – TransitionSupport the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Today’s GuestScott Gellatly Scott, Founder of Scale My Empire, is changing the way professional services founders and executive teams think about sustainable growth and scalability. His mission is to help double the rate of small businesses that successfully transition into the mid-market by leveraging the ‘great multiplier’: Systems and Technology Platforms. Starting his journey with a small digital agency, he’s experienced firsthand the struggles of growing a business. After working with hundreds of services businesses in marketing, consulting, engineering and IT, he had the ‘aha’ moment that accelerated his own growth and that of his clients. This ‘aha’ moment inspired Scott to create a system for businesses to maintain profitability while scaling–founding Scale My Empire in the process. ​Scott has developed a simple, intuitive framework for systemising a services business by aligning your people, processes and tech platforms to deliver an awesome customer experience, profitable projects and a happy, optimised team. Website: scalemyempire.com Build Your Business Dashboard Step 1: Know what to measure and know why you should be measuring it. Step 2: Set up your account in Google Data Studio.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Today’s Guest Phil Coombs Philip Coombs is an accredited Mindshop advisor, author and guest speaker who works predominately with small and medium-sized business owners and leaders to assist them to improve profit growth and develop the people within their business. Philip Coombs has over 30 years of experience in business ownership, management and director and board positions, across 15 companies and not for profit organisations. Philip appreciates how difficult it is to succeed in business and understands the complexities of being a business owner. With his wealth of experience, Philip has learnt what to do and even more importantly what not to do, as well as the secrets to long term sustainable profit growth in business. After an impressive 25 years at the helm of A.G. Coombs, Philip sold his business in late 2012, with a turnover in excess of $200M and a reputation as being one of, if not the best, in the business. Philip, now the owner of ProfitHQ (formerly Simply Business Australia), works exclusively with businesses that are not reaching their full potential. Through The YOU! Factor, Philip is able to target the areas of operating a business – both physical and mental – that will significantly improve the profit and performance of any business.Never setting out to be a professional coach, Philip was drafted by fellow business owners shortly after selling his business in 2012 to help them address their major challenges by teaching them the tools and techniques that bring success. Philip has a direct personal delivery style that has been described as “unique with an exceptional ability to get the message across and deliver results.” Philip is passionate about helping business owners make the effort, energies and risks of being in business worthwhile by growing profits and business value. On a personal level, Philip and his family are very passionate sailors. Phil loves to sail socially as well as compete which in the past has included some amazing adventures both in Australia and overseas. Phil is also very passionate about helping those less fortunate. He and his family regularly host fundraising events and over the past 10 years, we have raised in excess of $200K to improve the lives of underprivileged children. Website: profithq.com.au Build An Industry Dominating Culture Step 1: Inspiration. Step 2: Laying the foundations. Step 3: Dream it. Step 4: Design it. Step 5: Develop it. Step 6: Defend it.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.