The Connection: Where Tech Meets Humanity in Healthcare

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix. In this engaging live episode from Patient Safety Congress, Liz Jones and Darren Kilroy are joined by Aidan Fowler, National Director of Patient Safety at NHS England. Aidan brings a unique perspective to patient safety, having transitioned from practising colorectal surgeon to leading national initiatives focused on learning, improvement and culture.What You'll Learn:How Aidan's surgical background and family's legal tradition shaped his approach to patient safetyWhy healthcare culture has evolved from normalising errors to actively preventing themThe "light bulb moment" when teams realised avoidable harm doesn’t have to happenHow siloed education creates barriers to effective teamwork in clinical practiceWhy maternity care exemplifies the need for integrated multi-professional collaborationThe importance of moving from reactive, bureaucratic safety processes toward proactive, learning culturesHow public value should drive healthcare decision-making and change initiativesWhy self-improving service lines embedded in governance structures are the future of qualityAidan Fowler currently serves as National Director of Patient Safety at NHS England, leading initiatives to strengthen safety culture and improve practice across the health service. His journey from the operating theatre to national leadership demonstrates how clinical experience combined with improvement science can drive meaningful systemic change.👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉To find out more, visit rldatix.com 🏥The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In this insightful discussion, James Titcombe OBE, a patient safety advocate shaped by the tragic loss of his son, dives deep into the concept of patient safety, defining it as striving for zero avoidable harm. He highlights the significant progress made since the Morecambe Bay inquiry, yet underscores ongoing cultural challenges in maternity care. James advocates for teamwork and multidisciplinary approaches to enhance outcomes while addressing stark inequalities in maternal care. His call for a shift towards proactive problem sensing resonates as he emphasizes the shocking costs of avoidable harm.

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix. In this live episode from NHS ConfedExpo, Liz Jones and Darren Kilroy are joined by Lord Victor Adebowale, Chair of NHS Confederation, and Jason Saridis  Programme Director of People Scaling at Royal Surrey NHS Foundation Trust. They discuss the transformation of HR from administrative functions to people-centered services, addressing workforce fears around AI, and the importance of organisational culture in driving meaningful change.What You’ll Learn:How to transform HR from tedious administrative tasks into meaningful people servicesHow AI can support workforce management without replacing human connectionThe importance of involving staff in technological transformation rather than imposing itWhy organisational culture matters more than written values and mission statementsHow collaboration across NHS trusts can drive innovation and shared learningThe value of looking outside healthcare to learn from industries like retailLord Victor Adebowale, CBE, is Chair of the NHS Confederation, where he champions collaboration across health and care systems to improve outcomes for patients and communities. With a background as Chief Executive of Turning Point, he has decades of experience leading services for people with complex needs, including mental health, substance misuse, and learning disabilities. His work focuses on tackling health inequalities, strengthening social care, and driving innovation in service delivery to ensure the NHS and wider healthcare sector can meet the needs of the most vulnerable.Jason Saridis is the Programme Director of People Scaling in Royal Surrey NHS Foundation Trust. His work focuses on reimagining HR functions through digital tools, automation, and people-centered approaches. With experience spanning workforce management, AI implementation, and organisational culture change, Jason is passionate about creating meaningful work experiences that align with why people chose to work in healthcare.👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉To find out more, visit rldatix.com 🏥Episode ResourcesJason Saridis on LinkedInRoyal Surrey NHS Foundation Trust WebsiteLord Victor Adebowale on LinkedInNHS Confederation WebsiteLiz Jones on LinkedInDarren Kilroy on LinkedInRLDatix WebsiteThe Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix. In this episode, our Medical Director, Darren Kilroy, is joined by Rose Kelly, a first-year medical student from Sheffield. She shares her journey into medicine and discusses the challenges and opportunities for the next generation of healthcare professionals. Rose and Darren talk about the impact of technology in medical education, the rise of AI, and the importance of patient-facing experience for medical students.What You’ll Learn:The value of taking a gap year to ensure you are committed to a career in medicine and the freedom it can give you to travel and gain experience. The pros and cons of technology in medical education and why it's changing the way students learn and access information. The potential pressure on future clinicians who will be required to manage a patient’s own online research and the influence of AI. Why it's so important for medical schools to start patient-facing experience early in the curriculum. How diversity is represented in medical school today.Rose Kelly is a first-year medical student at the University of Sheffield. Having completed a gap year that included travel and a role in a community pharmacy, she offers a fresh perspective on the evolving landscape of medical education and the future of healthcare. Rose is particularly interested in geriatrics and the importance of community care. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com 🏥Episode ResourcesSheffield University WebsiteDarren Kilroy on LinkedIn RLDatix WebsiteThe Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix. In this live episode from NHS ConfedExpo, Liz Jones and Darren Kilroy are joined by Aneel Attrik, People Digital Senior Programme Manager for Bedfordshire, Luton and Milton Keynes ICB (BLMK). They discuss the power of collaboration, the benefits of shared learning, and the importance of creating a culture where honest conversations about what works and what doesn’t can happen.What You’ll Learn:How a collaborative approach across an Integrated Care Board (ICB) can streamline processes and save time for everyone.Why leveraging technology should be about improving staff productivity and creating brilliant experiences, not just efficiency.How friendly competition between trusts can drive up standards and accelerate improvement.The value of creating a network for people who often work in isolated roles.What the NHS has the right to expect from technology companies to foster true partnershipAneel Attrik is the People Digital Senior Programme Manager at the Bedfordshire, Luton and Milton Keynes ICB. With a wide-ranging portfolio that includes improving digital literacy, rostering, and workforce solutions, Aneel is focused on empowering staff through better technology and collaborative working. His passion lies in bringing people together to share learnings and drive up standards across the region. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com 🏥Episode ResourcesAneel Attrik on LinkedInBedfordshire, Luton and Milton Keynes Integrated Care Board WebsiteLiz Jones on LinkedinDarren Kilroy on LinkedInRLDatix WebsiteThe Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In this episode, Liz Jones and Darren Kilroy are joined by Steve Lewis, Founder & CEO of Nabu.ai, to explore how lived experience as a carer can drive meaningful healthcare innovation. From working with rock stars to advocating for his daughter Bowie, Steve shares how isolation, communication breakdowns, and the need for better patient experiences led him to create an AI-powered solution that puts families at the centre of care.Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix. What You’ll Learn:How becoming a primary carer can be profoundly isolating and impact entire familiesWhy healthcare communication often breaks down at the moments people need it mostHow lived experience can drive meaningful ideas and changeHow digital tools can support patients outside of clinical settings in ways that feel natural and usefulThe value of treating patients as people, especially in rare or complex conditionsWhy good technology can help patients feel more confident and better preparedSteve Lewis is the Founder & CEO of Nabu.ai, a healthcare technology company focused on improving patient and family experiences through AI-powered communication tools. After a successful career in the music industry working with artists like Aerosmith and Lenny Kravitz, Steve's life was transformed when his daughter Bowie was born with significant medical challenges. This experience of navigating complex healthcare systems as a primary carer led him to develop solutions that address the real-world needs of families living with chronic conditions and disabilities.👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com 🏥Episode ResourcesSteve Lewis on LinkedInNabu.ai  WebsiteLiz Jones on LinkedInDarren Kilroy on LinkedInRLDatix WebsiteThe Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.In this episode, Liz Jones and Darren Kilroy are joined by Prof. Stella Vig, Deputy National Medical Director for Secondary Care at NHS England, to dive into challenges in surgery, the evolution of medical careers, and the transformative potential of AI in healthcare.What You’ll Learn:How challenging career stereotypes and pursuing unconventional paths can lead to groundbreaking achievements in medicineWhy the "if you can't see it, you can't be it" mentality shouldn't limit medical career aspirationsThe critical role of meaningful mentorship in shaping medical careers and encouraging diversity in specialised fieldsHow AI and wearable technology are revolutionising preventative healthcare and surgical interventionsThe importance of maintaining human connection in patient care while leveraging technological advancesProf. Stella Vig is the National Clinical Director for Elective Care and Deputy National Medical Director for Secondary Care at NHS England. With an inspiring journey as one of the few female surgeons in her field, she has broken barriers and become a pioneering figure in UK healthcare leadership. Known for her commitment to making a difference in healthcare delivery, Stella combines clinical expertise with strategic oversight, maintaining one clinical session while dedicating the majority of her time to transforming healthcare at the national level.👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉To find out more, visit rldatix.com 🏥The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Explore the evolving role of AI in healthcare and its impact on patient interactions. Discover how recent NHS policy changes aim to improve urgent care services. Dive into the importance of data transparency and quality in the NHS. Understand the balance between artificial intelligence and human intelligence in clinical decision-making. Hear about the increasing demand on clinicians due to AI-driven queries and how healthcare leaders can navigate these challenges. Finally, consider the value of human connection in a tech-driven world.

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.In this episode, Liz Jones and Darren Kilroy are joined by Henry Morriss, Director of Clinical Informatics at Manchester Foundation Trust, to dive into how ambient technology is revolutionising patient care documentation.What You’ll Learn:How ambient technology is reducing documentation burden for nurses and clinicians while improving patient interactionWhy AI-generated communications often demonstrate more perceived humanity than clinician-written responsesThe critical role of data validation in managing hospital waiting lists effectivelyHow wearable technology and predictive analytics are enabling early intervention in chronic disease managementWhy co-designing digital transformation is essential for shifting care delivery from hospitals to community settingsDr. Henry Morriss serves as the Director of Clinical Informatics at Manchester Foundation Trust, one of the largest NHS trusts in the UK. With dual specialities in emergency medicine and intensive care, Henry Morriss has evolved from his clinical roots to become a pioneering figure in healthcare digitalisation. His journey includes serving as Chief Medical Informatics Officer (CMIO) and leading the successful implementation of the EPIC Electronic Health Record system across the trust's ten hospitals. Currently heading the clinical informatics team, Henry is at the forefront of integrating artificial intelligence and digital solutions in healthcare while ensuring clinical leadership remains central to technological advancement.👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉Episode Highlights[00:49 - 05:03] How Ambient Tech Is Quietly Revolutionising Patient CareAmbient tech in healthcare isn't just about automation; it's about giving time back to caregivers. When implemented well, it lightens the documentation load for nurses, improves patient safety by capturing data passively, and even brings a touch of perceived humanity to clinical communication. However, close collaboration with patient safety teams and careful oversight are required to avoid errors like AI hallucinations. The goal? More hands-on care, less admin, and a friendlier, more efficient healthcare experience for everyone.[05:03 - 09:25] Why Fixing the Waiting List Beats Hiring More StaffDigital transformation in healthcare goes down to clean, accurate data and smart operations. As hospitals go digital, performance might temporarily dip; not because things get worse, but because visibility finally reveals what needs fixing. That's why validating and tidying up waiting lists is more impactful and cost-effective than simply adding more staff. With the right data and digital tools, you can prioritize patients based on need, automate routine checks, and reduce unnecessary hospital visits, especially for chronic conditions.[12:21 - 16:15] Why Smarter Data Sharing Could Be the NHS’s Biggest Breakthrough YetTo truly unlock the potential of healthcare data, we need to move past the politics and fear around its use. When anonymised data is used responsibly and transparently, like in the care of the national vaccination rollout, it can drive massive improvement in planning, resource allocation, and patient safety. The real opportunity lies in better integration between systems, empowering patients to be data champions, and making sure everyone, from national bodies to local providers, is talking to each other.👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉To find out more, visit rldatix.com 🏥Quotes for Snippets“Generative AI is our next journey where you're asking it to summarise the notes, and clearly a massive benefit if you're coming on to intensive care to start your new block.” — Henry Morriss“If we get ambient right, we can transform nursing care, releasing time to care and hands-on with the patient while capturing information in the background.” — Henry Morriss“We need to empower the patients to be able to care for themselves and be far more engaged in that journey themselves.” — Henry Morriss“Successful innovation has to be a multidisciplinary team effort. For it to be successful, you need everyone aligned, from the patient, from the staff, to the clinical informatics, to the tech guys.” — Henry MorrissEpisode ResourcesHenry Morriss on LinkedInNHS WebsiteLiz Jones on LinkedinDarren Kilroy on LinkedInRLDatix WebsiteThe Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.In this episode, Liz Jones and Darren Kilroy are joined by Henry Morriss, Director of Clinical Informatics at Manchester Foundation Trust, to share insights into the evolving landscape of digital healthcare and AI implementation.What You’ll Learn:How to successfully manage digital transformation while supporting staff across different levels of tech literacyThe critical role of clinical leadership in implementing healthcare technology systemsWhy addressing digital inequalities is essential when introducing new healthcare technologiesHow to balance AI implementation with practical clinical benefits and validated outcomesHow digital tools are revolutionising patient history documentation and information sharingDr. Henry Morriss serves as the Director of Clinical Informatics at Manchester Foundation Trust, one of the largest NHS trusts in the UK. With dual specialities in emergency medicine and intensive care, Henry Morriss has evolved from his clinical roots to become a pioneering figure in healthcare digitalisation. His journey includes serving as Chief Medical Informatics Officer (CMIO) and leading the successful implementation of the EPIC Electronic Health Record system across the trust's ten hospitals. Currently heading the clinical informatics team, Henry is at the forefront of integrating artificial intelligence and digital solutions in healthcare while ensuring clinical leadership remains central to technological advancement.Episode Highlights[10:07 - 14:58] The Hidden Costs of Change in Health TechChange, even small ones, can throw people off. Whether it's tweaking a font or rolling out a new digital system, it's not just about the tech; it's about how well you support the people using it. Don't underestimate the human side of transformation. Communicate clearly, explain why the change matters, show the benefits, and make sure support teams stick around beyond launch.[16:01 - 17:33] Tackling Health Inequalities with TechTo truly tackle health inequalities in diverse communities like Manchester, digital solutions must be inclusive by design. That means simplifying tech for those who are comfortable with it while freeing up time to support those who aren't. It also requires looking beyond healthcare, working with city councils to improve digital literacy, expand infrastructure, and ensure no one is left behind.[17:33 - 20:24] AI, Predictive Models, and Data AcademiesAI isn't a magic fix for the NHS. However, it can be a powerful tool when paired with the right data, staff training, and clear strategy. As the NHS gears up for its 10-year plan, success will depend on improving data literacy across the board, building trust in tech, and focusing on real-world impacts, like using predictive models not just to forecast missed appointments but to take actionable steps that actually get patients through the door.👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉To find out more, visit rldatix.com. 🏥Episode ResourcesHenry Morriss on LinkedInNHS WebsiteLiz Jones on LinkedinDarren Kilroy on LinkedInRLDatix WebsiteThe Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so