The Connection: Where Tech Meets Humanity in Healthcare

When AI Feels Human: The Leadership Balance Ahead

Jun 11, 2025

Explore the evolving role of AI in healthcare and its impact on patient interactions. Discover how recent NHS policy changes aim to improve urgent care services. Dive into the importance of data transparency and quality in the NHS. Understand the balance between artificial intelligence and human intelligence in clinical decision-making. Hear about the increasing demand on clinicians due to AI-driven queries and how healthcare leaders can navigate these challenges. Finally, consider the value of human connection in a tech-driven world.

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INSIGHT

Policy Acknowledges Normalised Suboptimal Care

The Urgent and Emergency Care Plan explicitly recognises staff have been forced to normalise suboptimal care.
That acknowledgment aims to rebuild public confidence by committing system-wide improvement actions.

ADVICE

Focus On Marginal Gains Daily

Encourage small, incremental improvements across the system to deliver large collective gains.
Ask what one small change colleagues or citizens can do tomorrow to improve care quality.

INSIGHT

Data Democratisation Is Changing Accountability

AI is accelerating a democratisation of healthcare data and transparency for the public.
Real-time performance data lets citizens see how local care systems perform and holds providers accountable.

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Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.

As AI shifts closer to the heart of patient care, what questions should NHS leaders be asking now? Liz and Darren explore the leadership choices, challenges, and balance ahead.

In this episode, Chief Customer Officer Liz Jones and Medical Director Darren Kilroy dive deep into the evolving relationship between data, artificial intelligence, and human intelligence in healthcare delivery. Recorded ahead of the NHS Confederation Expo 2025, they explore recent healthcare policy developments, the democratisation of healthcare data, and the transformative impact of AI on patient experiences and clinical interactions.

What You'll Learn:

How recent UK healthcare policy changes aim to address the normalisation of suboptimal care in urgent and emergency services
Why the democratisation of healthcare data is driving unprecedented transparency and accountability across the NHS
The critical distinction between data collection and intelligent data application in healthcare leadership
How AI is creating surprisingly human-like interactions that are changing patient expectations
Why maintaining data quality becomes more crucial as healthcare technology advances
The essential balance between AI capabilities and human intelligence in clinical decision-making
How healthcare leaders can adapt their roles to leverage new technological capabilities while maintaining human-centered care

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

Episode Resources

Liz Jones on LinkedIn
Darren Kilroy on LinkedIn
RLDatix Website

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so