Explore resilience engineering in socio-technical systems and the importance of problem-solving skills. Learn about fostering a culture of resilience, efficient incident management, and the value of retrospectives. Discover strategies to tackle stress and burnout in the industry, along with advice for first-time managers on balancing grit and grace.

Vanessa Huerta Granda, a technology manager passionate about resilience engineering, shares her insights on navigating metrics in incident management. She discusses the challenges of code freezes and the importance of adaptable metrics. Vanessa emphasizes the significance of context when analyzing Mean Time to Recovery (MTTR) and how it can lead to meaningful insights. The conversation also highlights the necessity for better communication between tech teams and executives to ensure effective decision-making based on accurate data.